Vividstormscreen (vividstormscreen.com) has a 3.2 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 38% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the projector screens to be of exceptionally high quality, praising the crystal-clear picture performance and the extremely quiet motor. Many people also warmly appreciate the helpful customer support team that guides them through installation and ensures everything runs smoothly.
However, some reviewers were not happy with unexpected delivery delays and additional shipping costs required for their international orders. Some customers also noted poor communication and a complete lack of response when trying to reach out for customer assistance. A few reviewers also experienced frustrating issues with malfunctioning parts and broken electronic units.
Auto-generated from all reviews of this business. For reference only.
SCAM ALERT!!
Never ever buy anything from this company!!!
I ordered a motorized cabinet on Nov 28, 2025. I paid $4,000 (CDN) in full. They stated I would receive it within 6-8 weeks.
Dec 20, 2025 I email them with a status. They responded right away saying that the cabinet is "under production".
Jan 21, 2026. It's now 8 weeks since my order. No response until Jan 30:
"Just got informed by the cabinet factory, the customization has been done, it did take a bit longer than expected. I will confirm with the logistics again when the shipment ETA is confirmed."
Feb 6, 2026. I send another email "It's been a week since this email. Has my cabinet been shipped or not?"
No response by email I have to call them to get an answer, and it took me MANY calls to even get in touch with someone. When I finally did, their response was that the China factory which manufactures my product is off for the entire month of February due to some Chinese celebration.
Mar 8, 2026. I receive an email from them "The shipping company hasn't updated me with the detailed ETA yet.
I will check with them again next week and then update you."
Apr 9, 2026. I recieve an email from them "Sorry for the long wait. I just wanted to give you a quick update: your cabinet is currently in transit. The shipping service has been running slightly behind schedule, but it is now catching up. I expect to have a more accurate ETA for your cabinet in about a week or so, and I will update you again then."
Today is Jun 5, 2026. Since the Apr 9 email, I have heard NOTHING from this company. It has now been 27 weeks (yes, 27 weeks!!!) since I placed my order, and even now they cannot tell me when my cabinet will arrive.
All I get is excuses. One after another. This is the most frustration, anger inducing experience I have ever encountered.
STAY AWAY FROM VIVIDSTORM!!!
Reply from Vividstormscreen2026-06-10
Hello Sam,
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. We’ve searched our records but, unfortunately, we haven’t been able to locate an order under the information provided.
We take these concerns very seriously and want to make things right. Could you please contact us directly at [email protected] with your order number, full name, and any other details? Once we have this, we can investigate immediately, provide you with an accurate update, and resolve any issues regarding your cabinet.
Your satisfaction is very important to us, and we appreciate the opportunity to address this matter.
Best regards,
VIVIDSTORM Team
Missing merchandise, unable to contact seller. Avoid!
I placed an order for a Valerion Pro2 projector, ceiling mount, and Luxe Vision screen on 3 April. While my initial experience was very good, with the Vividstorm team responding promptly to my email regarding a change request, things quickly fell apart.
I received the projector and mount on 9 April but have not received the screen. I have tried emailing, calling, and messaging via WhatsApp to no avail. Not only does no one pick up when I call but also Vividstorm’s listed phone number connects to an answering machine that does not accept messages. The support emails listed in some of the replies below (projectorscreens.com) is that of a different company, which leads me to believe that the responses to the reviews here are AI generated. Finally, their website does not allow me to look up my order number, though I’ve been charged for the full amount.
Given it’s been two weeks since I last heard from Vividstorm I’ll be initiating a chargeback if they don’t respond by tomorrow. I’m glad to have some of my order but would not be able to contact them for warranty support, returns or exchanges on that merchandise, which is illegal. I hope they reach out to resolve this but would strongly recommend against purchasing from this company until and unless they fix their communication issues.
EDIT: Vividstorm contacted me after posting this review. They apologized for the delay and sent my missing screen promptly. They also requested that I remove this review in light of that resolution. I am updating my review to two stars in light of my fulfilled order but leaving it up to warn others that their ability to obtain post-sale service may be limited.
Reply from Vividstormscreen2026-04-16
Dear Spencer,
Thank you for your feedback, and we are very sorry for the frustration and inconvenience this situation has caused.
After checking your case, we found that your order was fulfilled through one of our authorized distributors rather than directly from us. Because of this, the fulfillment and delivery status of the screen is handled by the distributor’s logistics system.
That said, we fully understand your concern and have already urgently followed up with the distributor to check your order status. We have requested them to respond to you as soon as possible and ensure your remaining item is delivered without further delay.
We sincerely apologize for the lack of clarity in communication and the difficulty you experienced reaching support. We take this very seriously and will continue working with our partners to improve the overall customer experience.
Thank you for your patience, and we will keep monitoring this case until it is fully resolved.
Best regards,
VIVIDSTORM Team
Vividstorm “Paris” Projection Screen Cabinet – My Experience
I purchased the Vividstorm Paris projection screen cabinet expecting a premium, well-engineered piece of equipment to complement a high-end ultra-short-throw projector setup. Unfortunately, my experience has been the exact opposite. After living with the unit and dealing with their support, I feel compelled to share an honest review so other buyers understand what they may be getting into.
First, the reliability of the unit has been extremely poor. My cabinet has completely stopped working twice. This isn’t a minor glitch—it’s a total failure of the cabinet mechanism and screen system. When a product like this is marketed as a premium motorized cabinet designed specifically for projection systems, it should function consistently and reliably. Instead, it failed repeatedly.
The bigger problem is customer support. Vividstorm’s customer service is essentially nonexistent. When the system failed, it took four days just to reach someone in China. Communication is slow, fragmented, and handled through WhatsApp messages instead of any formal support channel. When you finally do get someone on the phone, they tend to argue about how the product works perfectly—even when you provide clear video evidence showing that it does not.
Replacement parts are also extremely difficult to obtain. When a product contains multiple motors, actuators, and electronic controls, it is critical that the manufacturer have spare parts and proper service documentation available. Vividstorm provides neither. Parts are essentially nonexistent, and there are no proper technical schematics or wiring diagrams available to help diagnose problems.
The only “instructions” they provide are a handful of poorly made videos with background music and very little technical explanation. For a complex motorized cabinet system, that simply isn’t acceptable. Anyone who needs to troubleshoot or repair the system is left guessing.
There are also several design problems with the cabinet itself.
The sides of the screen are unattractive, using a cable running vertically with small tabs holding the cable in place. This looks unfinished and out of place in what is supposed to be a high-end theater cabinet.
Another serious flaw is the cabinet door clearance. The bay doors rest roughly an inch off the ground. Because of this design, the doors are extremely vulnerable to damage or impact. It’s surprising that a cabinet at this price point would have such an obvious weakness.
The bay door mechanism on my unit frequently makes a loud growling noise when operating. Instead of smooth, quiet operation, the system sounds strained and mechanical.
The most serious issue happened when the rear door came down and actually tore the projection screen. Despite clear documentation and video showing what occurred, Vividstorm refused to take responsibility for the damage.
Even their own U.S. representative admitted during a conversation that much better products are available on the market. That statement alone says a lot.
Overall, this product appears to prioritize flashy marketing over engineering and support. Between the repeated failures, lack of replacement parts, poor documentation, and extremely frustrating customer support experience, I cannot recommend the Vividstorm Paris projection screen cabinet.
Anyone considering this system should carefully evaluate alternatives before investing in a product that may leave them without support when something goes wrong.
Reply from Vividstormscreen2026-03-05
Dear Greg,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced with the VIVIDSTORM Paris Projection Screen Cabinet. We understand how frustrating it can be when a product does not perform as expected, especially for a premium home theater setup.
We sincerely apologize for the inconvenience caused and for any frustration during the support process. Providing reliable products and helpful support is very important to us, and your feedback helps us improve both our products and our service.
Our support team has already been in contact with you via WhatsApp to better understand the issue and assist with troubleshooting. If it is helpful, I would also be happy to arrange a video call with you so we can go through the problem step by step and find the most effective solution.
Please feel free to continue the conversation with our support team, or contact us directly at [email protected]
with your order information so we can follow up on your case promptly.
We truly appreciate your patience and the opportunity to help resolve this for you.
Kind regards,
VIVIDSTORM Support Team
Bought a vision Pro 2 Projector for 4000$ with them. Sent an email shortly thereafter for expedited shipping,no response. I called them, no response. Mailed them multiple times, no response. STAY AWAY FROM THIS COMPANY. You can not contact them in any way and they just keep your money. Dont buy here.
Reply from Vividstormscreen2026-03-01
Dear Alpha,
We are very sorry to hear about your experience and truly apologize for the lack of response — this is not the level of service we aim to provide.
We want to clarify that your order and request were not ignored intentionally. It is possible that your emails did not reach us properly or were missed due to system or time zone issues, but regardless of the reason, we take full responsibility for the communication failure.
Please rest assured that we do not “keep customers’ money” without delivering products or resolving orders. Your case is important to us, and we are here to help.
We kindly ask you to contact us directly at [email protected] with your order number. We will prioritize your case immediately, assist with your order status, and review your expedited shipping request or provide a suitable solution.
We sincerely apologize again for the frustration caused and appreciate you bringing this to our attention.
Sincerely,
VIVIDSTORM Team
I bought a motorized projector screen from Vividstorm in 2024. Less than a year later, the motor malfunctioned and I'm no longer able to use the projector screen.
I contacted Vividstorm support, and they said that they can replace the motor for me, but I will have to find a way to ship the screen back to China and pay for the shipping cost. Another option was that they would send me a motor that I would have to fix myself.
In an ideal situation, I wanted them to send me a new projector screen because there's no reason it should break within a year. But that wasn't an option, so I opted for them to send me a new motor. I followed up 3 weeks later to learn that they haven't sent me the motor.
I will never recommend buying from Vividstorm. They don't do right by their customers. If something happens, it's a pain to get them to resolve the issue.
Reply from Vividstormscreen2026-03-01
Hi Anmol,
We are very sorry to hear about your experience and truly understand your frustration regarding the motor issue.
After carefully checking our records, the replacement motor was already shipped to you in January. If you have not received it or there are any delivery issues, please let us know and we will immediately follow up with the carrier.
We would also like to clarify that we have not required you to return the screen to China for repair. Our standard approach is to provide replacement parts to resolve the issue as quickly as possible.
At the same time, we fully understand that replacing the motor yourself may not be convenient. If you encounter any difficulty during installation or the issue cannot be resolved, please don’t worry — we can also arrange a replacement screen for you to ensure everything works properly.
Please contact us directly at [email protected] with your order details, and we will prioritize your case and support you until it is fully resolved.
We sincerely apologize again for the inconvenience and appreciate your feedback.
Sincerely,
VIVIDSTORM Team
Unfortunately, the delivery times don't seem to be accurate at all. They also can't tell me when the order will be shipped.
In addition, information is only provided in response to inquiries. They never take proactive action.
I am now switching to a higher-priced competitor and will be turning my back on Vividstorm forever. Unfortunately, this was a very bad experience for me, and I can only advise everyone not to order from them.
Reply from Vividstormscreen2026-01-23
Hi there,
Thank you for taking the time to share this feedback — and I’m truly sorry for the experience you had with us. You’re absolutely right: delivery estimates should be reliable, and you should never have to chase updates or feel that information only comes after you ask. That’s not the standard we want to provide.
We’ve had cases where shipping timelines change due to factors like customs processing, warehouse congestion, or carrier scheduling, but we should have communicated those changes proactively and clearly. We didn’t do that well in your case, and I sincerely apologize.
If you’re open to it, please share your order number (or email us with it), and I will personally check the latest status with our shipping team and provide a clear update — including what’s causing the delay and the most realistic next steps. Even if you decide not to continue with the order, we still want to make sure this is handled properly and fairly for you.
Again, I’m sorry we let you down, and thank you for being honest about what went wrong.
Warm regards,
VIVIDSTORM Support Team
Bought a projector screen 2 weeks ago on Vividstorm.com and have not received any tracking info. Emailed three times, no answer. All their phones are either not picking up or going to voicemail. Usually tracking information gets sent straight away or within a few days of purchase. I'm not sure if these guys are a scam or if they're just living in a different century. 🙃
Edit: Item arrived after 3 weeks, so not a scam. They should still improve their order/tracking comms though.
Reply from Vividstormscreen2026-01-23
Hi there,
We’re really sorry — this is not the experience you should have, and we understand why it would raise concerns. We’re not a scam, but we clearly failed on communication here, and that’s on us.
Please send us your order number (and the email used at checkout). We’ll locate your order immediately and reply with a clear update — including tracking info if it has shipped, or the exact shipping timeline if it hasn’t. If anything is wrong, we’ll make it right.
Thank you for your patience, and again, we apologize for the lack of response.
Warm regards,
VIVIDSTORM Support Team
They are scammers. Customer service Is pure shit. Stay away from this chinese scam. They look good, but they don't care nothing more than to take your Money. Avoid, avoid, avoid. Trust me save yourself Also some of the reviews the have are made by themself. SCAMMMMM
Reply from Vividstormscreen2026-01-23
Hi there,
We’re sorry you feel this way. We understand how upsetting it is when expectations aren’t met, but we want to be clear: we are a legitimate company and we do not support fake reviews or dishonest practices. That said, if your experience with our service was poor, we sincerely apologize — that’s not acceptable, and we want to fix it.
Please share your order number (or the email used to place the order). We will look it up immediately and provide a clear resolution — whether that’s confirming shipping and tracking, arranging an exchange, or processing a refund according to our policy.
If you prefer not to post details publicly, you can email our support team with your order information and we will prioritize your case.
VIVIDSTORM Support Team
Well here I am sat at home waiting for my new screen to arrive only to be contacted by DHL regards another £116 to pay for shipping, in fairness Vividstorm website does mention there may be other taxes to pay but feel the way this is worded within their website its quite easy to see the free shipping comments and miss the bit about extra taxes!
I am going to pay this as I need the screen but this has already left a sour taste in my mouth, I prey this screen is in good condition and worth the money as ive since seen all the other bad reviews!!!
If it does arrive in good condition and continues to work for a good period of time I may amend this review, fingers crossed!!!!!
This is an update to the above:
the screen has now arrived and I must say I was very impressed by the packaging it came with so fisrt impressions good.
After opening I again was very impressed with the quality of the screen, casing only at this point and the paperwork comes in a very presentable folder which incidentally is very well written bering in mind this is a chinese screen, well done guys!
Ive now mounted the screen useing the brackets provided once again all packed very well, screen went up a treat took around 30mins, the one downside:
The cable leaves the projector on the right hand side which I sort of new from the online website, unfortunately my power source which is in the ceiling is on the left, as I am a electrician this was no biggy I thought!
This projector does not come with a compatible plug for the Uk and know the average home owner will have trouble working out what to do, once you cut the useless to the Uk plug off of the supply cable there will be a little confusion the colours are not the same as ours so although the warranty says you must not open the case I had to do this to confirm the cable colours so as not to blow the motor!
i'm glad I did as these were crossed at the motor side of the loom, red was neutral and black was live, definitely not what I would have guessed at!!
Moving on, screen installed and a free dongle to plug into the projector was a nice touch, this is to remotely lower the screen when you power up the projector nice little bonus, the screen itself does look amazing compared to others I've purchased Celexon and so on but have yet to put a picture to it so holding back on the picture quality for the time being.
Summary to date;
I would definitely buy again but feel they need to add something about extending the cable and the supply colour codings, extension is mentioned but thats it no other details, as said I do this for a living but may confuse the less experienced.
Love the dongle touch and thought they do actually care about the product so well done!!!
Reply from Vividstormscreen2026-01-23
Hi there,
Thank you for taking the time to write such a detailed update — and thank you for giving us the chance to improve your impression over the course of the delivery and installation.
First, I’m genuinely sorry about the unexpected DHL charge. You’re right: even if our website mentions possible taxes/duties, the way it’s presented can make it too easy to notice “free shipping” and miss the important “import charges may apply” part. That’s on us, and your feedback is fair. We’ll take this seriously and work on making that message clearer and more prominent for UK/EU customers.
We also really appreciate your comments on the packaging, build quality, and the manual/presentation — it means a lot to hear that the first impressions were positive once it arrived.
Regarding the power cable and UK compatibility: thank you for raising this so clearly (and in such a practical way). You’re absolutely right that the average homeowner could be confused or even put the motor at risk if they guess the wiring. The point you made about the cable exiting on the right and the need for clearer guidance on extension/wiring color coding is extremely important. We will pass this to our product/engineering team and also update our installation instructions so customers in the UK (and other regions) have clearer, safer guidance. We should also be providing a UK-compatible plug option or a clearer solution out of the box.
And we’re really glad you liked the dongle/trigger — thank you for noticing that detail. We do care a lot about the product experience, and feedback like yours helps us make the “real-world installation” part just as polished as the screen itself.
When you have a chance to test the picture quality, we’d love to hear your thoughts. If you run into anything at all during setup or use, please message us and we’ll help quickly.
Warm regards,
VIVIDSTORM Support Team
I purchased the Velarion Vision Master Pro 2 with the floor rising screen, including the bundle offer with the ceiling mount. I was told the delivery would take one week.
The screen arrived first, and after waiting months, the projector finally arrived — three weeks after the screen. But the ceiling mount has still not arrived.
Every time I asked for an update, I was told it would arrive “next week,” but it never did. After I escalated the issue, I was told that the ceiling mount was part of an offer and that I “didn’t pay for it,” which is extremely unprofessional. It was clearly included in the bundle at the time of purchase.
This has been a very disappointing experience. I had to cancel my ceiling-mount technician twice because of the repeated false promises. I had recommended Vividstorm to many friends who are building home theatres, but after this experience, I can no longer recommend your company.
Other companies like Nothing Projectors provide excellent service and fast delivery. Your constant “next week” promises and lack of honesty have caused unnecessary delays and frustration.
Reply from Vividstormscreen2026-01-23
Hi there,
We’re very sorry for the delays and the repeated “next week” updates — and for the unacceptable comment about the ceiling mount. If it was included in the bundle at purchase, it is part of your order.
Please share your order number (and the email used to place the order). We’ll check it immediately and come back to you with a clear, satisfactory solution and a firm next step.
Warm regards,
VIVIDSTORM Support Team
Unable to return the screen. Bad customer service e....
Update after respons 06-12-2025.
I just want to return the product it was not because of extra custom fees but the product in total combined with my Valerion pro 2.
I have been waiting for 4 months now, nothing about the return proces has been shared. So no cooperation until now.
______________________________
Received the floor rising projector screen but I did not like the proce/quality. I wanted to return the unit but they still after months are not informing me about the return procedure. They did call me and tried to change my mind but I responded that I did not like the product and now I have been waiting months for the return procedure. I now have escaleded it as well with PayPal. Bad. Customer service for a pricey product.
Reply from Vividstormscreen2025-06-12
Dear Roy,
We are sorry to hear about your experience and apologize for the inconvenience caused.
We understand that your return request was due to unexpected customs fees, not product quality issues. Our team has reached out to you and explained the return process, which may take some time due to international shipping procedures.
We are fully cooperating with the PayPal resolution process and will ensure a fair outcome. Your feedback is important to us, and we will continue working to improve our service.
Sincerely,
VIVIDSTORM Team
🔴 Spent $1700 on a VividStorm 110" projector screen and got a broken product
🔴 I spent $1700 on a VividStorm 110" motorized drop-down projector screen.
🔴 25 days after I made the payment I received a screen with broken pieces that is severely creased and crumpled on the corners.
I can provide video proof, but Trustpilot doesn't allow links in the reviews.
🔴 VividStorm denied any responsibility and didn't offer any solution or compensation.
Edit: 2 years later you answer? really? good thing I already got a refund from the seller a month or so after the issues.
Reply from Vividstormscreen2025-06-12
Dear Jesús
We are very sorry to hear about your experience. However, we have not been able to locate your order in our system based on the information provided here.
We take product quality and customer satisfaction very seriously, and we are fully committed to resolving any verified issues. To assist you further, we kindly ask that you contact our support team directly with your order number and purchase details, so we can investigate this matter properly.
Thank you for your understanding — we look forward to assisting you.
Sincerely,
VIVIDSTORM Team
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