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Is Vodien Internet Solutions Pte Ltd legit?
Vodien Internet Solutions Pte Ltd (vodien.com) has a 3.1 out of 5 rating on OK.one, based on 499 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 40% give 1 star; The business has replied to 100% of negative reviews; 250 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Auto-generated from all reviews of this business. For reference only.
Website is down and no help and customer service gives false promises of help
I was sent an email asking for more information about the company that owns my domain name registrations THAT WENT TO MY SPAM FOLDER. Because I did not see and reply to this email (IN MY SPAM FOLDER) my website was taken down by Vodien. I have spent hours on the phone and hours on webchat, I was promised call backs "soon". I asked if "soon" meant "today" and I was assured that yes it did. I have just been told that the previous representative was wrong, and a call back would not be possible for another 36 hours. I was told the previous consultant will be "properly calibrated" for giving me the false hope of a call back today.
Edit: My issue got resolved (The Registry Compliance Team were contacted by customer support on a Saturday, and they reviewed my emails and lifted the suspension of my domain so that my website was able to get back online). But this only happened after I was forced to continually call back Vodien customer service repeatedly and plead for help after being repeatedly told that the team was not going to review my situation until Monday. If a domain register is going to suspend my domain then I expect more than two emails that go to my spam, and I expect them to be ready and able to reply immediately to my first request about why my website was down. It shouldn't take 30 hours and dozens of phone calls to discover the problem and it shouldn't take me sending screenshots of one-star reviews I've written to get customer service to stop saying "I wish I could help" and actually get someone to help. Review upped from 1 star to 2 star because someone from the Registry Compliance team spent 2 minutes on a Saturday fixing my problem (after I spent hours on the phone and webchat with customer service).
Reply from Vodien Internet Solutions Pte Ltd2023-06-12
Hello Andrew,
Thank you for bringing this issue to our attention. We want to assure you that we are actively investigating the matter and working to find a resolution as quickly as possible.
Your satisfaction is our top priority and we apologize for any inconvenience this may have caused. Thank you for your patience and understanding, we will reach out soon.
Von D
65 6914 7888
[email protected]
all my websites where hacked and taken down. No files their. Then the automatic backups that should have been happening, didn't. shocking. So no way to retrieve. I complained and was just sent automatic emails from Vodien we are working on it. 5 days later what the hell.
Reply from Vodien Internet Solutions Pte Ltd2023-05-25
Hello Jodie,
We apologize for the inconvenience you experienced with our service. We value all customer feedback and strive to provide the best experience possible.
We found your account and the existing ticket handled by one of our Complaints Officers. Kindly check the latest email we sent in order for us to proceed with the resolution.
Von D
65 6914 7888
[email protected]
If I could give them a zero star review I would. Been trying for weeks to get access rights transferred from an employee that has left to.an employee still employed. You think it would be straightforward. No. The incompetence of their "customer service" and "accounts" is breathtaking. Drip fed requirements to change control include trying to access the email of the departed employee, company search, letter of authorisation from directors, proof of identity (copy of identity documents - identity theft potential anyone?), statutory declaration (with no description of what the declaration is to state - I'm not taking bets that they will come back after this is done with more nonsense Had to threaten legal action before things got a bit of momentum then they started their usual stalling tactics. Awful and incompetent, not interested in finding solutions to a seemingly simple request. Read their 1.2 star review on Productreview. 4 stars on this site certainly is not my experience.
Reply from Vodien Internet Solutions Pte Ltd2023-04-25
Hello TX H,
We are sorry to hear that you had a negative experience with us. We understand how frustrating this can be and want to assure you that we are committed to providing the best customer service possible.
Please reach out to us with your complete domain name or Member ID, we would be more than happy to help you with any issues you have encountered. Thank you for the feedback and we hope to have the opportunity to regain your trust.
Von D
1300 210 210
[email protected]
Expensive. We have been paying for services not required for years. The service when required, has been hopeless. The frontline staff have no expertise and are unable to solve problems. You are unable to speak to anyone with any expertise. This means that issues are not understood, not solved correctly and you will have to contact, re-contact and re-contact them until the problems are solved. Just so painful to deal with. do yourself a favour and stay away.
Reply from Vodien Internet Solutions Pte Ltd2023-03-30
Hello Tidycat,
We value all customer feedback and strive to provide the best experience possible.
We would like the opportunity to make things right and understand your issue better. Please reach out to us so we can investigate, and resolve the matter. Your satisfaction is of the utmost importance to us and hope to have the chance to serve you again.
Von D
65 6914 7888
[email protected]
I had my service with webcity for over 10 years and vodien bought them over, even since then I had issues with the site, it goes down every now and then I had to reach out to them to fix it, as of now it is completely down, their support is appalling, they do not know what they are doing, they now want me to pay up to move to a higher tier product which costs me almost double what I have been paying to restore service, avoid them like a plague
After the review on trustpilot, I was contacted by Vodien, and they were able to resolve my issue. I have given 3 stars now. Thanks to Trustpilot
Reply from Vodien Internet Solutions Pte Ltd2023-03-07
Hello Ram,
Thank you for taking the time to provide feedback on your experience with our service. We take all customer feedback seriously and are currently investigating the issue you have raised.
We thank you for allowing us to be part of your resolution. Feel free to contact us if needed.
Von D
65 6914 7888
[email protected]
No urgency in resolving their issues, no technical staff available on weekends, refuse to escalate
Am very disappointed with the support service. Though it was a Singapore company, the technical support contact centre is based in Philippines. Recently my web host service is down on weekend, basically no technical team is able to work on the restoration and asked to wait till next business day. Requested to speak to duty manager, I was refused (given excuse that the manager is in meeting). Promised to call back but never happen. Called them more than 6 times during the weekend, phone keep rotating to different people and given different respond to the issue that confuses us. In short, pray that vodien don't have technical issue on weekends. They have no urgency is resolving their own issues that impact the customer service.
Reply from Vodien Internet Solutions Pte Ltd2023-03-06
Hello Keh Soon Yong,
We apologize for the negative experience you had with us. We understand that it can be very frustrating when mishaps occur, and we're sorry that we fell short of your expectations.
Please reach out to us so we can better understand and address the problem. We value you and we want to ensure that you have a positive experience moving forward.
Von D
65 6914 7888
[email protected]
I was with cia then webcity now Vodien, my site has been constantly hacked and the reset password is not mine this has gone on for 6 months I have to contact them via phone continuously to resolve this problem. Even they cant reset my password. They tell me numerous other customers have the same issue.
Reply from Vodien Internet Solutions Pte Ltd2023-02-09
Hello Mal Bruce,
We are sorry to hear that you had a negative experience with our service. We apologize for any inconvenience you may have encountered and we assure you that we are taking immediate steps to address the issue you have raised.
If you are willing to provide more information about your experience, please reach out to us directly so that we can address the matter more effectively. We value your feedback and hope to have the opportunity to provide you with better service.
Von D
1300 210 210
[email protected]
For a company that guarantees 99.9 up time.. I feel like the last six months have been 99.9 downtime. I’m on the business plan and yet loading speeds are slow and customer service response places the blame on the website, your modem, or even your IP address supposedly being blacklisted when it’s our clients with different IP addresses who are giving us feedback that the server is down. Will be switching out immediately.
Reply from Vodien Internet Solutions Pte Ltd2023-02-06
Hello Rob,
We apologize for the negative experience you've had with our service. We take all customer feedback seriously and we are deeply sorry that your expectations were not met. Please know that we are actively working to identify and resolve the issue you experienced.
We would like the opportunity to make things right and understand your issue better. Please reach out to us so we can investigate, and resolve the matter. Your satisfaction is of the utmost importance to us and hope to have the chance to serve you again.
Von D
65 6914 7888
[email protected]
Vodien bought out my previous webhost provider. They have been terrible ever since, but its a lot of work trying to move a few services over so I didnt, and let hte server just kinda suck. Should have done it though cause now I have a dead server I cant connect to, and thats my problem, vodien doesn't support it, so in less time it took vodien support to get back to me regarding my request I have setup a new server and will spend what is left of my christmass rebuilding websites from wayback machine. Vodien is a scam. Please don't buy into it.
Reply from Vodien Internet Solutions Pte Ltd2023-01-23
Hello Ian,
We are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are looking in to your account. We truly apologize for the inconvenience caused and we asked for your patience as we further investigate your case.
We will reach out to you soon.
Sincerely,
Von D
Online Review Manager
Like other recent reviews... the cPanel began to be continually hacked with its password being changed each time and the website taken over.
Support was there but couldn't do anything apart from reset the cpanel password each time. The last time they finally escalated the issue to higher tech - which sat on it. 3 days later of the website being down I finally moved to Digital Ocean.
The nail in the coffin for Vodien was just, when support told me it wasn't possible for me to edit the sites dns records ( despite that I had access to do that for months prior... all of a sudden i had to request the changes from them )
...needless to say the only request I asked for was for them to change the name servers... Not 100% confident they have done that correctly. 🫤
Reply from Vodien Internet Solutions Pte Ltd2023-01-04
Hello Paul,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
Thank you!
Sincerely,
Rose R
Online Review Manager
65 6914 7888
[email protected]
We have constantly had our cPanel account compromised for the last few months, and Vodien still have not done anything to prevent this recurring.
If it was due to using week passwords I would happily accept my part, but it doesn't matter how complex a password you use, it will still be compromised.
I have wasted so many hours restoring content it's ridiculous, and the level of support is absolutely appalling as well. It can take weeks to have a simple issue resolved. If you send a very clear support email clearly outlining the issues and what you have done to try to resolve it yourself, you're probably wasting your time. If the first support representative doesn't ask you to repeat everything you just passed on, you can guarantee the next one will.
I would love to move to another provider but of course they offer no refunds, so once you pay for that 12 month renewal, your locked in to a substandard service with no recourse and an absolutely appalling level of service.
They clearly don't even do due diligence by performing regular security updates.
Reply from Vodien Internet Solutions Pte Ltd2023-01-04
Hello Customer,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
Thank you.
Sincerely,
Rose R
Online Review Manager
We were with Webcity for approximately 15 years. Since being taken over by Vodien, the reliability has decreased and the issues have increased.
Having our cPanel login password changed as well as email passwords, (not by us) 5 or 6 times over a period of about three months and having malicious files injected into our websites, we decided that it was time to look for another hosting provider.
Reply from Vodien Internet Solutions Pte Ltd2023-01-04
Hello Bruce,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
We will reach out to you soon.
Sincerely,
Rose R
Online Review Manager
Email service was not working for multiple times recently. Take up to 5 days to fix. Extremely disappointed
Reply from Vodien Internet Solutions Pte Ltd2023-01-04
Hello Son,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
Thank you!
Sincerely,
Rose R
Online Review Manager
Vodien does not offer refunds even their website say 30days money back
Vodien does not offer refunds on its WordPress hosting plans – although it says it does on the WordPress hosting page, this isn't repeated in the Terms of Use or in the knowledge base. Nor does it offer refunds on email hosting plans, or dedicated cloud hosting plans. NEVER USE VODIEN .
Reply from Vodien Internet Solutions Pte Ltd2023-01-04
Hello Wen,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number and send your details through [email protected].
You may also simply respond to this review.
Sincerely,
Rose R
Online Review Manager
Had my server shutdown due to a billing issue (not my end). Was forced to pay money and appears the support staff are doing everything they can to avoid me. Had to start VCAT (court) claim against them just to make them do something. Very very bad services and support and can cause huge amounts of cost. Avoid
Update: they are trying to cover tracks now and make themselves look good but still avoiding the issue (and Accountability). They have no intention to resolve this at all - they are just trying to find a way to make me look bad. Anyone in a similar issues should report to the ACCC and take a VCAT or QCAT claim, it’s low cost and will make them either clean up their act. Don’t fall for the templates responses the reviewers online are genuine and speak for themselves! Watch out!
2nd update: now appears they have blocked our emails from the ticket system. This alone saids more about what this company is about than anything else. Staff appear to be working hard to cover their actions and likely prevent further fallout, however they refuse to even make a phone call now as they know how bad things are. Legal action against in the courts seeking orders and a judgement will do so much, however it’s likely tracking the money and agents and putting pressure on who facilitates this company’s actions to lead to the better results. More updates to come to try and prevent other people from experiencing issues.
Additional horror stories on several other review sites.
Update 3: reviews(at)vodien.com - doesn’t even work… see below how they offer the email address to make contact.. but it’s just yet another tactic to smoke screen the issues of what is clearlya collapsing company. Messy
Update 4. Total damage control situation, shutdown support services, blocked emails and numbers, trying to change info online.. if they put this much effort into actually supporting customers they would have a half decent company.. class action underway… writing is on the wall. Anyone with this company should migrate now before it’s too late. Likely going to collapse any moment.
Reply from Vodien Internet Solutions Pte Ltd2022-10-07
Hello Customer,
We regret to hear your feedback and we would like to apologize for any inconvenience caused. Please know that we did not want this to happen and it is never our intention to put you at this situation. We appreciate you bringing this to our attention and we hope that you will allow us to further work on this case to resolve it accordingly.
I have tried to locate your account basing on the information posted publicly on this review but could not find the exact account. If you could provide us any account details (domain name, customer ID, email address, invoice number) we will check your account further so we can find the most suitable resolution to your concern. You can reply your account details or send it to us through [email protected].
Thank you!
Sincerely,
Rose R
Online Review Manager
In the earlier day, I was trying to make a domain purchase which I urgently need. So the key is, urgently needed to purchase the domain name which is available at that point of time.
During my Checkout, it included other domain name that I had previously bought coupled with other renewal domain which works out to be 450+. I was trying my best to exclude the rest as my intention is to buy this particular domain name. Time is ticking! However, I found no such option to exclude the rest (though vodien claimed it can, even it does like what vodien claimed, it is not easy to locate). At this point, I already dialed the customer support line and waiting for someone to address this issue.
However, it is a long wait!
Due to the urgency and pressure to secure the domain name, I have no choice but to checkout with the rest. I felt being force feed into buying this. Anyway. This is with the intention to feedback to vodien and get the refund later.
To my horror! After so much I’ve done, the domain I bought is on “pending” status!
As I’m speaking to vodien customer support on this issue, he did not help me understand why the domain I’ve bought is on “pending” status and insisted is a process even though I’ve raised that the domain may have registered by someone else. He did not validate this and insisted me to wait for 48hours. As I need to speak to someone who can help me, he put the call to another of his colleague that he claimed is from the domain team.
Talking to the 2nd customer support from the domain team who wanted to put up my case to the domain team again. I’m confused! Domain team to domain team? Anyway, she is not helpful and sounded arrogant. Instead of trying to resolve the issue, she is like trying to lecture me. She claimed that there is no technical issue for the double payment and says that there is an “x” button to delete the domain that I do not wish to purchase (obviously I didn’t see that option). I repeatedly mentioned that my priority now is to get the domain name I wanted and I need to know if I get it. This one is definitely rude. I asked to speak to someone else. She reluctantly put me on hold. And, the call just cut off after more than 20mins of waiting.
I called again and spoke to the 3rd customer support. She was more helpful and help me understand that someone else registered the domain moments earlier than me. Hence, the system reflected “pending”.
Because of the :
- faulty system or unfriendly user experience
- Earlier 2 incompetent staff
I’ve wasted 2 hours 30mins for talking, repeating and waiting. And the horrible feeling to know that I didn’t get what I wanted.
I could have move on and bought another domain if i had spoken to the 3rd customer support. This whole experience leave a sour taste with vodien.
Reply from Vodien Internet Solutions Pte Ltd2022-09-28
Hi Eunice,
Firstly, we would like to extend our most sincere apology for your experience and the inconvenience that this has caused you. We are truly sadden to hear about your experience but we appreciate you bringing this to our attention and
We have located your account and we are currently looking in to a most suitable resolution to address your concern. Rest assure that we will reach out to you soon.
Sincerely,
Rose R
Online Review Manager
Unable to update profile, but I was told my Yahoo mail is invalid
I had bad experience with this company. I can't change my email address (yahoo mail) in my profile in their website. I see the message that said "email address is invalid". So I contacted support and they asked my password, login to my account and tried to change email but it didn't work. Later they changed my email from their system end and new email was updated in my profile. Since then I cannot change anything (username, password, email) in my profile. They told me it is because my Yahoo mail is invalid. When I asked why it is so as I can send and receive mails without any issue, they sent test mail to my email and verified that email is ok. Later I was told that they cannot add exception to email in their system. I don't know what they mean by exception as I am using Yahoo mail that millions of people around the world are using. Until now they don't provide any solution. They keep telling me my email is the cause of issue and 3rd party website tag my Yahoo mail as invalid and I need to contact that website to resolve the issue. Nonsense! Now I have to use the same password that I provided to them as I cannot change it. That sucks!
Reply from Vodien Internet Solutions Pte Ltd2022-03-22
Hello MK,
We would like to know more about your review. We tried locating related tickets, accounts or comments that you maybe associated with, unfortunately, we were unable to find one.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number.
Simply respond to this review.
We look forward to receiving your response.
Stay safe.
Rose R
Online Review Manager
Thanks for your help. Hope to hear from the Sales team soon. Cheers.
Reply from Vodien Internet Solutions Pte Ltd2022-03-04
Hello Mary,
Thank you for your review. We are pleased with your feedback and appreciation, we are always grateful to help thus thank you for acknowledging our efforts.
We will aim to deliver great experiences consistently, If you have further inquiries, please know that we are here to assist 24/7 you can call us at +6569147888 or send me an email at [email protected].
Have a great day!
Von D
Online Reviews Manager
Had a problem with billing. CS Earlgin was prompt with his responses.
Reply from Vodien Internet Solutions Pte Ltd2022-03-01
Hello Venice,
Thank you for your review. We always aim to deliver great customer service this we are delighted that our team helped you in sorting out your issue promptly.
If you need help in the future, you can always call us at +65 6914 7888 or send me a message at [email protected]. We are available 24/7 to help you.
Have a great day!
Best Regard,
Von D
Online Reviews Manager
Worst experience, no action while my company email down for 30hours
I have been their customer for over 10 years and use their domain as my company domain. They host all my company emails. During this process, problems often came up. The worst happens right now. On Dec 20, 2021, I saw three new emails in the notification on my phone. I didn't click them and when I accessed my email around 5pm, my inbox is empty! TLS tens of thousands of emails for the last 10 years have ALL GONE! I have been calling them and talking to 3-5 technical helps. Every time they asked me the same question to describe my problems. Then told me they don't know where my emails went. The worst is - they told me all spaces in the domain is taken so I can't receive any new emails but they don't know what takes the space because my inbox is empty!!! I'm stuck here for 30hours since 3/4pm on Dec 20, that I can't receive emails, I can't send emails, and I can't retrieve any old emails. At the meanwhile, I can't use their back up emails because there's no space in the domain to somewhat their server has saved up to Dec 17!!!!! Their solution is to ask me to upgrade my plan to expand my space. What an unreasonable and irresponsible ask of me! They told me they don't kNow where the problem is but I have to pay more to get my old emails back. I can't believe it. I'm left in the limbo and my whole company work has to stop because of malfunction of my email. I can't even send a Christmas card because I can't retrieve any of My client's email address! They told me to call me back today but I have been waiting till now nearly 10pm. Nobodycalled. The tech help keep saying they have to escalate to higher support and so far I don't see any difference this higher support has brought. All the answer I got is , we don't understand what happened, and if you want to resolve, you have to pay more... God! Who can help me here? I can't imagine the disaster of losing all my 40k-50k emails for the last 10 years! PLEASE HAVE MERCY! Please stop the money driven greed to sell more and more when you should step up to take responsibility to help your clients! I need your help to expand my space free immediately so I can receive emails now. Then you need to solve the technical question what takes up my space. If you can't locate the problem, then it's your responsibility to offer me additional spaces as much as I have purchased so I can download my old emails and resume my normal business! PLEASE!
Reply from Vodien Internet Solutions Pte Ltd2021-12-22
Hello Yu,
We are saddened to receive your feedback and we are truly sorry for your inconvenience. It is never our intention to put you at this situation and we are saddened to disappoint you. We appreciate you bringing this to our attention and we hope that you will allow us to provide you a suitable resolution.
I have located your account and I will require sufficient time to conduct an in-depth case investigation. Please be assured that my entire intention is to discern this request to provide you with accurate information and the most suitable resolution.
Your patience is highly appreciated.
Sincerely,
Von D
Online Review Manager
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