Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Written by the business, not verified by us.
Is Moneypenny USA (formerly VoiceNation) legit?
Moneypenny USA (formerly VoiceNation) (voicenation.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and responsive support staff, noting that dedicated account managers consistently go out of their way to solve challenges promptly. Reviewers also appreciate the professional call operators who keep everyday phone interactions remarkably smooth, courteous, and welcoming for all callers.
Some reviewers were not happy with unexpected billing practices, mentioning sudden overages and persistent difficulties regarding account charges and card updates. Some people also felt that occasional communication hurdles, delayed responses, and improper call handling significantly affected their overall experience with support agents.
Auto-generated from all reviews of this business. For reference only.
Brittany has been our Client Support Manager since we started with Moneypenny USA in January 2026. She has been wonderful to work with. We had a rocky start due to a few mishaps, however, she has always been responsive and worked hard to meet our needs. I can always count on her to get back to me when I need help.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-16
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-16
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thalia was extremely helpful and patient while I was getting the information needed.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-13
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-17
Hi Brenda,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet expectations—especially regarding call handling, message accuracy, and communication. We take concerns about incomplete messages and responsiveness seriously, as clear and actionable information is critical for our clients. Regarding the billing concern, we’d like to take a closer look at your account to clarify what happened and address any discrepancies. We would appreciate the opportunity to speak with you directly and make this right. Please reach out to us at [email protected]
Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-09
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-07
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!
Reply from Moneypenny USA (formerly VoiceNation) 2026-04-06
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-31
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-23
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-18
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Thalia, their CSR, updated our voice recording promptly, and the whole process was smooth and hassle-free. I really appreciate how quickly she handled our request. I highly recommend their service!
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-17
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Lulu has been an exceptional representative throughout our experience. From assisting our company with the rollout of the Moneypenny platform to ensuring our team received thorough training on how to effectively use the dashboard, she has provided outstanding support at every step. Lulu responds to questions promptly and addresses any concerns with professionalism and care. Her dedication and guidance throughout this process have been truly invaluable.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-16
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti helped me greatly with patience and answered all my questions accordingly and reassured me of any concerns I had.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-12
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
I was charged 17.5 minutes for a call that lasted about 2 minutes. Completely unacceptable.
I also did a test call and it took them 3 minutes just to answer.
This service claims it blocks or hangs up on telemarketers, but instead it lets calls run to inflate billable minutes.
Misleading marketing, predatory billing practices, and zero value.
Canceled immediately. Avoid this service.
Reply from Moneypenny USA (formerly VoiceNation) 2026-03-12
Hi Dan,
We appreciate your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. Our team has contacted you to review the calls mentioned and will work toward resolving your concerns.
We take feedback about billing transparency and call handling seriously, and we appreciate you giving us the opportunity to investigate this further. If you need any additional assistance or would like us to review anything further, please don’t hesitate to reach out to our team at [email protected] and we’ll be happy to help!
— The Moneypenny Team
Jillian is fantastic! Always prompt with responses and always quick to assist!
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-15
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-10
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Jillian gives our company exceptional personal, customer service always. She's easy to talk to and is helpful in making our account work for us.
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-11
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
From sales to onboarding, everything was top notch, quick response times and excellent service.
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-09
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Smith.ai
Ruby
AnswerConnect
Moneypenny UK
Abby Connect
MAP Communications
Specialty Answering Service