Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
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Is Moneypenny USA (formerly VoiceNation) legit?
Moneypenny USA (formerly VoiceNation) (voicenation.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and responsive support staff, noting that dedicated account managers consistently go out of their way to solve challenges promptly. Reviewers also appreciate the professional call operators who keep everyday phone interactions remarkably smooth, courteous, and welcoming for all callers.
Some reviewers were not happy with unexpected billing practices, mentioning sudden overages and persistent difficulties regarding account charges and card updates. Some people also felt that occasional communication hurdles, delayed responses, and improper call handling significantly affected their overall experience with support agents.
Auto-generated from all reviews of this business. For reference only.
Quick turnaround time. reassuring. professional. surprisingly affordable. I am an attorney that has used other virtual receptionist portals. I highly recommend them.
Atty Kenneth Bartlett
Connecticut
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-04
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The onboarding process was great, and she made the process so easy.
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-04
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
I can't contact them the phone number on their website doesn't work, so I tried to find another phone number for them, and it has taken over an hour to get a response.
Reply from Moneypenny USA (formerly VoiceNation) 2025-12-01
Isaac, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure every customer is satisfied, and we’d appreciate the opportunity to discuss how we can make things right. Please contact us at [email protected] at your earliest convenience.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-18
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Dorine is great to work with. She's attentive and reacts quickly when any issues arise.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-18
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-18
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Dorine Romero is great! She is prompt and professional, very easy to work with! Any changes that need to be made are made quickly and accurately.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-18
Thank you for sharing your experience! We're glad to hear that Dorine met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
My onboarding process was great!!! A+++
I can't say enough... they are so pleasant to work with wohoo i feel like this is going to be a great addition to my tax office can't wait to take my business to the next level .. all i can say is right now am playing the song moving on up from the tv series the Jeffersons!!!! hahaha :)
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-18
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jillian is always a pleasure to work with! She is knowledgeable about the system and very helpful, she handles all requests in a timely matter. Texas EquuSearch depends on Moneypenny heavily so that we don't miss any important calls in regards to missing persons. She has helped streamline our call system, updated email communications, and given parameters where needed.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-17
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Customer ServiceWhen we have a question or concern we…
When we have a question or concern we always get a guick turn around. THANK YOU!!
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-12
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
I've had nothing but great experiences with Jillian Johnson, she has always been quick to respond to my requests, updates, and concerns. She always handles them swiftly, which I appreciate tremendously!
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-07
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian is great to work with. Always available and super helpful.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-10
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
We appreciate Jillian and her quick responses when we have an issue or a question.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-07
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
I had the pleasure of working with Jillian recently, and I can confidently say she delivered one of the best customer service experiences I’ve ever had. From the very beginning, Jillian was attentive, professional, and genuinely committed to helping me. She listened carefully to my needs, responded promptly, and went above and beyond to ensure everything was handled smoothly.
What truly stood out was her warmth and patience. Jillian made me feel valued and respected throughout the entire interaction. Her knowledge and efficiency were impressive, but it was her kindness and personal touch that made the experience exceptional.
It’s rare to come across someone who combines professionalism with such genuine care. Jillian is a true asset, and I’m incredibly grateful for the support she provided. Thank you, Jillian, for making a potentially stressful situation feel effortless and even enjoyable!
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-05
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-06
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jillian has not only been very quick to reply, but her knowledge and handling of the services has been very competent. In the awkward starting phase she has been great at checking in and making any adjustments that our team needs to be successful.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-05
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Brittany is a great account manager. The MP team is responsive to issues and taking care of our clients. They are a great company.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-04
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
ONBOARDING WAS QUICK AND SIMPLE. LOOKING FORWARD TO WORKING WITH THIS COMPANY
Reply from Moneypenny USA (formerly VoiceNation) 2025-10-31
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
We had are onboarding yesterday with Lauri! The experience was great! We hope everything with money penny goes just as smooth!! She was very nice and knowledgeable and we hope everyone is the same.
Reply from Moneypenny USA (formerly VoiceNation) 2025-10-31
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Jillian (CSM), has been amazing in our onboarding process with Moneypenny. We were not sure at first if this was what we wanted to do, but since agreeing to move forward with this service, Jillian has done nothing but provided us with amazing service; responding to all questions asked and making sure we are at ease with this process and service. So far, I am extremely pleased.
Reply from Moneypenny USA (formerly VoiceNation) 2025-11-03
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jillian. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
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