Truly worth it
Wow, i can’t believe how good the glasses came out!
About Vooglam
Data updated- Website
- vooglam.com
- Category
- Health & Medical
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (32/32)
Do you own Vooglam? Claim this profile for free and start replying to reviews.
Is Vooglam legit?
Vooglam (vooglam.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Glasses came in broken missing a part.
Glasses came in broken missing a part. One the piercings came in not attached with a ball missing. Very disappointed considering the price.
Reply from Vooglam2026-03-17
We’re absolutely devastated to hear your glasses arrived broken and missing a part, and that one of the piercings came unattached with a ball missing. This is completely unacceptable, especially given the price you paid, and we fully understand how deeply disappointing and frustrating this must be for you. We’ve already sent you an email to address this issue right away. Please check your inbox (including your spam or junk folder) and reply to us at your earliest convenience. Once we hear back from you, we will immediately arrange a resolution to make this right for you—whether that’s a replacement, repair, or full refund—so you don’t have to deal with this inconvenience any longer. We sincerely apologize for letting you down and for the frustration this has caused. Your satisfaction is our top priority, and we’re committed to fixing this for you as quickly as possible.
Great choice of frames, easy ordering
Great choice of frames, very on trend, I like different. Great packaging and case. Great delivery time, plus I like to use the vouchers. Good value for money, not the cheapest online, but good quality. Site is easy to use, with a wide choice.
I love these glasses.
I love these glasses. Cheaper than from my normal optician and exactly the prescription I asked for. Fast delivery too Many thanks
Overall not good
Order took longer than 7-12 days and tracking info wasn’t available until a few days before it was delivered. Quality looks and feels extra cheap. I’ve purchased low cost frames online before and they have never felt this cheap. Almost feels like I got them from the dollar store.
Reply from Vooglam2026-03-15
We're sorry to hear about your dissatisfaction with your glasses. We value your confidence in Vooglam, and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service (https://www.vooglam.com/contactUs) team will be happy to assist you with the process. Have a nice day!
Glasses are quite flimsy for the price
Glasses are quite flimsy for the price, and they don’t cover returns. Would recommend websites like Firmoo above Vooglam.
Reply from Vooglam2026-03-15
Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us (https://www.vooglam.com/contactUs) with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.
Satisfied customer.
Easy ordering process. Prompt and effective response and to my query. Good quality glasses. Perfect fit on one and slightly adjustment on the other. I am only disappointed I forgot to order individual cases.
Thank you for these beautiful glasses…
Thank you for these beautiful glasses their very functional and creative and colorful! and colorful!I can see clearly! I really appreciate it and recommend everyone to try them! I am very satisfied!
I am delighted
I am delighted and very pleased with your services. I was not expecting my glasses to arrive until around March 16th, so imagine how surprised i was to check my mailbox (March 10th) and see that package. I love my new glasses, they wear just fine! Thank you so much for all that you do.
A plain sailing transaction
Quality framesand lenses, recommended
Love love love my new glasses and sun…
Love love love my new glasses and sun glasses and the price was almost half of a quote I got at a brick and mortar for just one pr of lenses with my existing frame. SCORE!!! And I received them in 10 days!!! Thank you Vooglam!!!
This company is good at everything.
Brilliant company
This is my fourth time buying from this retailer. All of my frames have been admired by a lot of people. They do stunning and unique frames.
Excellent quality frames
Excellent quality frames. Surprised by the quality, actually. Nailed the prescription with the lenses. Will buy again from this store.
Glasses never arrived due to a courier…
Glasses never arrived due to a courier fault, their insurance partner Seel keeps rejecting/delaying my claim despite providing evidence repeatedly. Vooglam are refusing to refund me despite knowledge and acceptance of the delivery not reaching me. Have been experiencing impaired vision without the correct prescription waiting a month for refund so I can get new glasses. Avoid if you value being able to see - abysmal customer service. EDITED: In response to their reply this is, I believe, the third time I've been asked to "wait two days" after already a month of trying to resolve this.
Reply from Vooglam2026-03-01
We are truly sorry to hear about the issues you’ve faced with your delivery, claim, and refund—we understand how stressful and inconvenient it is to wait for your glasses and go through this process, especially when it affects your vision. We have located your claim with our insurance partner Seel and confirm your case is currently under review. Please allow up to 2 additional days for the review process to be completed. If you have any questions or concerns in the meantime, feel free to contact our customer service team at any time. We will do our best to assist you and resolve this as quickly as possible. Thank you for your patience.
Dropshipped from China
The glasses arrived fine, but nowhere on the website does it say that they are dropshipped from China. The arms of the glasses are thick and can't be molded to the shape of my ear. But mainly I am leaving a negative review because they pretend to have customer reviews on their website, yet every single one is 5 stars. That's deceptive.
Reply from Vooglam2026-03-01
We’re sorry to hear you’re disappointed with your glasses and your overall experience, and we apologize for any frustration this has caused. We take all customer feedback very seriously. We want to clarify that our website does display genuine customer reviews, which include both positive and negative feedback—we do not publish only 5-star reviews. And sorry that we have been unable to locate your order using the details from this review. Could you please contact our customer service team directly with your order number? We will gladly assist you with the fit issue with your glasses and help resolve this for you as soon as possible. Thank you for your understanding. Take care.
$1000 Glases at the Optometrist
$1000 Glases at the Optometrist, no more!! The whole experience with Vooglam was fun easy and satisfying!!!
These glasses are very cheap and cost…
Very cheap glasses for price of glasses. Prices have doubled and more in last year and cheaper made in last year.
Reply from Vooglam2026-02-17
Thank you for taking the time to share your feedback. We’re sorry to hear your experience with our glasses didn’t meet your expectations. We checked your account and found your order was placed in 2024, which is outside our 1-year warranty period. If you have a more recent order under a different email address, please reach out to us using that registered email. We’ll then be able to assist you properly with your concerns. Thank you for your understanding.
I am 💯 thrilled with my glasses from…
I am 💯 thrilled with my glasses from Vooglam. After years of spending upwards of $350 to $400 for a pair of glasses at a vision center, I got a complete pair of glasses for $99! The quality is just a good and in fact, compared to my last experience, my Vooglam glasses far exceed the ones I got from a Nationwide vision center. I highly recommend Vooglam. In fact, My husband and my dad followed and got their glasses from them as well. Both are extremely happy with their glasses as well.
Super
Very nice glasses and fast delivery .Spectular prizes Thank You Vooglam