Lovely glasses
Lovely glasses fast delivery. Really pleased
About Vooglam.uk
Data updated- Website
- vooglam.uk
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 67% (22/33)
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About this business
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses.Self-owned manufacture lines with professional equipment,We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Written by the business, not verified by us.Is Vooglam.uk legit?
Vooglam.uk (vooglam.uk) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 29% give 1 star; The business has replied to 67% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Avoid this company
Avoid this company - Vooglam UK. They claim to be a UK company, but really are not and offer poor service. The products are cheap, thin and flimsy and look better online. They are very happy to take your money, but as often happens with an online company the minute that there is a problem you can’t get hold of them. Sent numerous emails, got a reply, but I wanted further help and understanding and they are no longer wanting to help. They hide behind email, was held in a queue on hold in a phone call, they obviously then identify my number and cut me off. No further response on email, same on live chat. Amazing how customer service does not exist.
Reply from Vooglam.uk2024-07-05
I'm sorry to hear about your negative experience with us. We take customer satisfaction very seriously and it's disappointing to hear that we fell short in your case. Our brand was registered in the US, and we have factories in China. Since we have a time difference, we may miss your phone call, but once we see the missed phone call, we will call you back. Also, please feel free to contact us to get some help. Thank you.
Excellent 1st class service!
Excellent 1st class service!! Would 100% recommend.
Quick response
Quick response. Flames can't be better.
Wrong prescription in glasses
Wrong prescription in glasses, want to return them but haven't answered the email and there's no info on their website 🚩 Can anyone tell me where their UK returns office is as they can't 🙄 You have made sure to reply to this after I have emailed you 5 times and after you ignored my live webchat request for A RETURN ADDRESS. You know your email has absolutely no helpful information for me whatsoever. I will be contacting TRADING STANDARDS UK and ADVERTISING STANDARDS AGENCY UK regarding how you obfuscate and confuse the returns of useless goods, THATS FALSE ADVERTISING WHEN YOUR WEBSITE STATES 30 DAY MONEY BACK GUARANTEE also as your customer has no fault and Vooglam has made the mistake. THEY WILL TAKE A VERY DIM VIEW OF YOUR BEHAVIOUR. I am requesting for the 8TH time A RETURN ADDRESS TO SEND THE FAULTY GLASSES BACK. Thank You. To everyone else AVOID AVOID AVOID Let me be your lesson.
Reply from Vooglam.uk2024-07-05
Hi, so sorry to hear that there is something wrong with the glasses you received. Please do not worry, we will help you solve this issue. Checked that our agent has sent you an email to solve this issue, do you mind checking and giving us a reply so that we could help you better? Thank you so much. Take care.
Absolutely fabulous Great design and…
Absolutely fabulous Great design and value
Not impressed with the frame ..
Not impressed with the frame ... seems very flimsy and 'cheap' ... wouldn't buy any further frames
Reply from Vooglam.uk2024-06-30
We're sorry to hear about your dissatisfaction with your glasses. We value your confidence in Vooglam, and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service team will be happy to assist you with the process. Thank you!
The lenses are incorrect
The lenses are incorrect, I cannot see through them, the frames are nice
Reply from Vooglam.uk2024-06-23
I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. Once you have your prescription, please send it to us through the website or email "[email protected]". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!
Great first experience
Really good experience and being able to try on. Great choice, great quality and really affordable. I will defo buy from here again
Great glasses,great service
Great glasses,great service. Would certainly recommend.
Great Glasses well made look really…
Great Glasses well made look really nice on, go well with many colours Good Seller Happy Customer
Great price
Great price, fast service, great glasses 🕶️🤓...have several pairs now.
Pleased with purchase
My only query was when I tried to track my order I coul not see it showing up on-line so I go in touch with Vooglam and they responded to my query straight away. I was impressed at their quick response and the datail they put into it. So I will use Vooglam again. The glasses seem to be of as good a quality as I have bought from Specsavers in the past.
Bad service
Bad service. Be aware, the website does not work well. I entered my prescription several times due to website issues. It still processed my prescription as blank. Realised this after they shipped and no way to reverse the purchase. Contact them has several options, including chat option but it doesn't work. Waste of money. Will never use again.
Reply from Vooglam.uk2024-06-02
Hi there, thanks for reaching out. So sorry for the inconvenience. We are more than willing to assist you with this case, please contact us at +86-18903854636 or by email at [email protected] with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.
Thrilled to bits....
Having just had to buy a pair of glasses from a popular high street retailer and being thoroughly disappointed at both the choice of design and quality of the glasses once they arrived, I took a risk and ordered a couple of pairs of glasses from Vooglam. I'm at 'that' age where nothing is ever the right distance and I decided to try the progressive lenses......well, holy cow, these things are a revelation! I'm not having to tilt my head, peer through barely open eyes or stare hard until things come into focus. The 'expensive' high street glasses (that make me feel queasy) are now back in their box and I will be wearing my new Vooglam glasses instead. The lenses are perfect, the frames are attractive and feel really sturdy (I know some people have said that they are flimsy, but that is not the case with the glasses I have bought). My only issue is that it took longer than two weeks to arrive, but that's small fry considering it takes the high street shop two weeks too. I will definitely be buying my future glasses from Vooglam and who knows, I might be outrageous and get myself some multicoloured, diamante encrusted Dame Edna type glasses, just for the sheer hell of it!
Dire
Dire. The glasses supplied weren't correctly made, and caused blurred vision. Could only get a 50% refund, so this was a complete waste of money. Avoid!
Reply from Vooglam.uk2024-05-29
Hi, so sorry for the inconvenience we caused. I have forwarded this issue to our related department, they will contact you to solve this issue as soon as possible. Thank you. Take care.
Good
Good , beautiful
Fantastic
Fantastic! Just make sure to double check your PD! The first time around, the glasses I got gave me headaches/double vision - but now I know that was due to my miscalculation of my PD. I recommend using their guide rulers instead of apps, as apps can't detect if your eyes need different PDs. The second time I got my partner to measure my PD manually, and honestly - these are the best glasses I've ever had. I have quite a high prescription, so my glasses bill went from £200+ from a high street chain to £50. That's amazing. Instead of having one pair, I feel confident to order more now. it's given me such confidence and excitement. I do often fall victim to misplacing things, and I used to kick myself for it. Now, I know if I ever do that - I'm wont have to pay an arm and a leg. I also can change up my style! I'm already thinking of getting some sunglasses in my prescription! They arrive beautifully packaged with a PD ruler, soft bag, and glasses cloth. It's insane value for money. I can't recommend it enough. Just make sure to double-check and manually measure your PD!
Great selection
Easy to use the website, great selection of frames and good value, also all lenses catered for. Not long for delivery either. I'm looking at more!
Better than I expected
Better than I expected. I ordered three single vision but will order the bifocal now these have worked so well.
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