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Is KeepSolid VPN Unlimited legit?
KeepSolid VPN Unlimited (vpnunlimited.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable product and mention how remarkably easy it is to use seamlessly across multiple different devices and platforms. Consumer support is often described as exceptionally fast, professional, and very helpful when solving various account or technical questions.
However, some customers also noted problems regarding regional server availability and unexpected connection drops on certain local networks. A few people experienced difficulties with account management and mentioned receiving unsatisfactory replies regarding subscription ownership changes. People also expressed frustration when trying to get timely assistance for persistent regional connection errors.
Auto-generated from all reviews of this business. For reference only.
Is more then 2 months i got problem with the italian servers i wrote again to support team on 19 september and i don't any respond, make new server and distroy the old ones?
Reply from KeepSolid VPN Unlimited2025-10-02
We’re sorry for the inconvenience with Italian servers and the lack of reply. Could you please email us again at [email protected] with your previous ticket number or details, so we can re-check the case? This will help us investigate and resolve the issue faster.
Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer).
However, I reached out and got immediate respons (<2 min) on the question. After talking back and forth, I created a new account and let the info be transferred. In the end it was less daunting then expected.
It was fixed in less than 30 min, which is insane for customer supports all around. Kudos to KeepSolid!
Reply from KeepSolid VPN Unlimited2025-09-15
Thank you for sharing your experience! We’re delighted to hear that our support team was able to assist you quickly and make the process smooth. It’s great to know that everything was resolved in under 30 minutes. Your kind words motivate us to keep delivering fast and reliable service.
Thank you for your feedback. We’re sorry to hear about the slow speeds. Please try connecting to the nearest server to your location, as this usually provides the best performance. You can also test different protocols in the app. If the problem persists, kindly contact our support team at [email protected] with more details so we can assist you further.
Please note that torrenting is supported only on specific VPN Unlimited servers marked as P2P-friendly.
To help you further, could you please contact us at [email protected] and provide more details about the issue you are experiencing?
Good support, very responsive and efficient.
Problem solved very quickly, thank you
Reply from KeepSolid VPN Unlimited2025-09-01
Thank you for your kind words. We’re glad to hear that our support team could assist you quickly and efficiently. If you ever need help again, don’t hesitate to reach out.
I had to make some account changes that I couldn't do on the keepsolid account webpage and support was responsive in making this happen.
All my interactions when I needed support was met with very satisfactory results.
Reply from KeepSolid VPN Unlimited2025-08-19
Thanks for your kind words! We’re happy to hear our support team was able to help you and that your experience has been smooth. We’ll be here anytime you need assistance!
I didn't know how to remove a profile from an old Mac computer. I had run out of "slots" so I needed to manage my user account.
A quick email to customer support and Alexander was replying in minutes, with a link to what I needed to do.
Very helpful and I was able to get my new Mac protected.
Great product, backed up by excellent service.
Thank you !!
Reply from KeepSolid VPN Unlimited2025-08-19
Thank you so much for your kind words! We’re delighted to hear that Alexander was able to assist you quickly and that your new Mac is now protected.
Your feedback means a lot to us — we’ll make sure to share it with the team.
Thanks again for choosing VPN Unlimited and for being part of our community!
I submitted a request to update my email address on a Sunday, and it was immediately addressed. Excellent customer service!
Reply from KeepSolid VPN Unlimited2025-08-08
Thank you for your kind words! We’re glad to hear your request was handled promptly—even on a Sunday. Providing fast and reliable support is our priority. Enjoy using VPN Unlimited!
I had my login email attacked had had to change it. I contacted Keepsolid VPN Unlimited customer support via the app and received a very fast response on how to change my login. I sent them what they required to confirm my account and they transferred my lifetime account almost immediately. Excellent customer service & an excellent product.
Reply from KeepSolid VPN Unlimited2025-08-08
Thank you for sharing your experience! We’re thrilled to hear that our support team was able to assist you quickly and efficiently in restoring access to your lifetime account. We truly appreciate your trust and are glad you’re enjoying the service!
Very Helpful and Maria gave great customer service
Reply from KeepSolid VPN Unlimited2025-07-28
Thank you for your kind words! We’re glad to hear Maria was able to assist you effectively. We’ll be sure to pass along your feedback to her! If you need anything else, we’re always here to help.
Fantastic company, bought lifetime subscription through Stacksocial in 2020 and anytime I've needed support they get back within a few hours.
Reply from KeepSolid VPN Unlimited2025-07-28
Thanks so much for your continued trust and support! We’re thrilled to hear you’ve had a great experience with our support team and that your lifetime subscription is serving you well. If you ever need anything, we’re just a message away!
Great support, great services.
I had several email accounts hacked two months ago, and after battling with the problems it ensued, I contacted the team to get back my VPN access, and it was solved very easily. Congratulations for a good VPN service I trust since 2018.
Reply from KeepSolid VPN Unlimited2025-07-28
Thank you for your kind words and for staying with us since 2018! We’re truly glad to hear our team was able to assist you promptly after such a difficult situation. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
It has a lot of features including Split Tunneling, and the speed not bad at all.
It suits my needs pretty well since many years.
That said, you won't always get the best quality when using a streaming service from an oversea server but that is to be expected.
Support via email was lovely, very fast and effective
Reply from KeepSolid VPN Unlimited2025-07-20
Thank you for your detailed feedback and for being a loyal lifetime member! We’re glad to hear our features like Split Tunneling meet your needs and that our support team has been helpful. Streaming quality can sometimes vary due to server distance and streaming service restrictions, but we continually work to improve performance. Have a great time using VPN Unlimited!
A real pain when starting your PC, often have to disconnect the VPN Unlimited Windows service to enable connection again.
Customer service uses a script system, not interested if these do not work. Always ready to blame the customer's equipment
Latest:
The customer is expected to manually go into the Windows registry system (dangerous) because the installed software does not uninstall it's self properly.
Questions to C/S are not answered/feedback ignored.
Reply from KeepSolid VPN Unlimited2025-07-08
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.
We completely understand your frustration, especially when technical issues disrupt your workflow. That’s definitely not the experience we want you to have with VPN Unlimited or our support team.
As for your concerns about scripted replies — we strive to provide relevant, case-specific solutions, and I’m sorry if previous responses felt impersonal. If you can share your latest ticket ID, I’ll make sure it’s looked into thoroughly.
I was not able to update my Email address on the website so I contacted the customer support.
They completed the process for me and were very helpful and friendly. First class service.
Reply from KeepSolid VPN Unlimited2025-06-02
Thank you for your kind words! We’re glad our support team was able to assist you with updating your email address smoothly. Providing helpful and friendly service is our priority — we truly appreciate your feedback!
Drops out often/daily. Signs me out randomly. Sometimes can't access the internet when VPN becomes active whereas internet was accessible without VPN.
The company takes ages to respond via email & refuses to provide phone support, even after I told them the steps they provided me with didn't work.
It's a huge hassle because I am in China and I need a VPN to do anything.
I am not waiting for my subscription to run out, I am actively seeking a new VPN service & would not recommend unlimited to anyone.
Reply from KeepSolid VPN Unlimited2025-05-19
We’re sorry to hear about the issues you’ve encountered. If the steps provided didn’t resolve the problem, we’d like to take a closer look. Please share your support ticket number so we can investigate further and assist you more effectively. Your experience is important to us, and we want to help make it right.
Hi. I used a lot of other VPN providers, but KeepSolid is the best of the best by price/quality. Really powerful service!
Big thanks for 1 year free premium for all Ukrainians.
Reply from KeepSolid VPN Unlimited2025-05-09
Thank you for your thoughtful feedback. We’re pleased to know that you find VPN Unlimited to offer an excellent balance of price and quality. We’re also glad that the 1-year free Premium access for Ukrainian users has been helpful. Should you have any questions or require assistance, please don’t hesitate to contact us — we’re always here to help.
I had a problem with VPN on my very old computer running Win 7. Finally it VPN stop connecting and i applied for support. Vlad from VPN Unlimited spent a lot of time very patiently guiding me through reparation process and finally succeeded! Now I can connect to remote servers in seconds and safely browse the Web.
Very grateful!
Reply from KeepSolid VPN Unlimited2025-05-06
Thank you for your feedback! We’re glad to hear that our support team was able to help resolve the issue on your Windows 7 device and get VPN Unlimited working smoothly again. If you ever need further assistance, feel free to contact us!
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