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Written by the business, not verified by us.KeepSolid VPN Unlimited (vpnunlimited.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable product and mention how remarkably easy it is to use seamlessly across multiple different devices and platforms. Consumer support is often described as exceptionally fast, professional, and very helpful when solving various account or technical questions. However, some customers also noted problems regarding regional server availability and unexpected connection drops on certain local networks. A few people experienced difficulties with account management and mentioned receiving unsatisfactory replies regarding subscription ownership changes. People also expressed frustration when trying to get timely assistance for persistent regional connection errors.
Auto-generated from all reviews of this business. For reference only.Great, high secure and very fast VPN service. I tried more than 20 other and this is the best!
Thank you for the feedback! We’re honored to be your top choice after trying so many others. It’s great to know you’re enjoying the speed and security of VPN Unlimited!
I recommend this VPN. Not only does it work great, but also the support is outstanding. I bought my lifetime license in 2021, hadn't used it in a very long time and lost access to the email I purchased it from. They were helpful and in a few hours I restored access to it with my new email. Thankfully I was still able to login with the old details even though I had no access to the email account, and was able to download the invoice paid in 2021, that was enough for them to change the email to my current one. Thank you!
Thank you for your kind words! We’re happy our support team could help you recover access to your lifetime license. We’re always here if you need anything else!
I am very satisfied with the quick and competent service of the support team! I received an explicit explanation of the advanced security levels of IKEv2 protocol , which solved my problem immediately! I can really recommend to contact the service team without hesitating! Many thanks!
Thank you for your kind feedback! We’re glad our team could help quickly and clearly — and that the IKEv2 explanation solved your issue. Have a great time using our service!
I can highly recommend the Keep Solid VPN Team and Service. Why? Quick response, 24 hours available, competent, customer friendly, solving any problems. Top!👍
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’ve had such a positive experience with our team and service. Thanks for choosing VPN Unlimited!
i'm very sotisfied with the VPN but i don't like one thing why they don't put on Apple tv i like whatch movie on big tv i see Apple tv got more then 60 vpn but i still don't si keepsolid
Hello! Thank you for your review. The native VPN Unlimited app for Apple TV is indeed in our backlog, but unfortunately, we don't have a release date. Meanwhile, you can set up VPN via an Apple TV feature - AirPlay Mirroring. This guide will help you to figure it out: https://www.vpnunlimited.com/downloads/apple-tv
I've been using VPN Unlimited for more years than I can remember, and have never need any support. However twice recently I've needed to contact their support to change my details with them, and they were so helpful. I highly recommend this company to anyone, a great product with great support.
Thank you for your long-term support and kind words! We’re thrilled to hear that you’ve had a great experience with VPN Unlimited and that our support team was able to assist you efficiently.
Great help in combining 2 accounts into 1. Clear instructions were provided by Alexander A. Job done, and a happy customer.
Thanks for your 5-star review. Glad to hear the instructions were clear and the job was done smoothly! Your satisfaction means a lot to us—thanks for your feedback!
Excellent customer support and reliable service.
Thank you for your kind words! We’re glad you had a great experience with our support and service. We appreciate your feedback!
Doesn’t work abroad! Bought this VPN for travel, but it failed completely in certain countries. Disappointing and not worth it!
First of all, we'd like to apologise for the inconvenience you're experiencing. Please try connecting using different protocols (VPN Unlimited app -> Settings -> Protocols). If the problem persists, please contact us at [email protected] and we will investigate your case further.
Terrific company, great product, easy to use! Instant email response to questions.
We sincerely appreciate you taking the time to leave a review! We’re delighted to hear that you enjoy our service. Feel free to reach out anytime if you need any assistance.
I am rating VPN unlimited from keepsolid 5starts because I had issues with my old account. I’m a life time subscriber and I wrote customer service. Greg replied and helped me fix the problem, transferring my old profile to new email after providing proof of account ownership. The customer service is so professional, and I’m really happy with how I’m treated. I’m recommending this app to everyone.
Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance.
I purchased a lifetime subscription for KeepSolid VPN Unlimited 7 years ago and had haven't used the service until recently. However I just forgot everything from registration on and contacted its customer service about seven days ago. To my surprise I got a response by email quickly from Mr. Maria Polis. She helped me with a great patient and almost instant response to retrieved my account. I haven't quite met such a great online service - quick, responsive and right-to-the-point, and am grateful for her help.
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
Poor customer service. Tried to call for days and unable to reach a human. Emails to the company take a long time for a response. Asked for a refund.
Unfortunately, we couldn't locate any support tickets associated with the name "Dee Balk" in our system. Could you please specify the number of your support ticket so we could take a closer look at the issue?
Great service, great support, great functions!
Thanks for your 5-star review. We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it. Have a great time using VPN Unlimited!
We provide 24/7 support service and no tickets are left unanswered. You may reach us via [email protected], directly within the app (VPN Unlimited -> Menu -> Contact Support) or via chat on our website. If you already have a ticket number - let us know and we will check it from our side.
The support team at keep solid are so efficient, various times in the past they have rapidly resolved issues, sometimes my fault. They are terrific
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
Didn’t expect the response I got as I have a life sub but these guys were right in it. Cannot recommend enough!
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
I just reformatted my computer and trying to download my VPN Unlimited and not sure how to do it .
In order to use the service, you need to install the app, log in and connect to our servers. All download links can be found here: https://www.vpnunlimited.com/downloads/ You can find detailed step-by-step instructions on how to install and use the application on different devices here: https://www.vpnunlimited.com/help/manuals For additional assistance, please contact us via [email protected]
always reachable, wherever. same with support gang. always there with the answer. great value. recommend
Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance.
Excellent customer support and it (nearly) always works
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
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