Wander Prints (wanderprints.com) has a 2.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Customer Service was excellent in helping me track down my misdelivered package. They were prompt and polite. I'm highly satisfied with their products.
Hi, Thank you for taking the time to leave such a wonderful review. We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile. Thank you for choosing Wander Prints! Best regards, Wander Prints Team
BUYER BEWARE: do not order if you need it fast! They use deceptive tactics to get your order. I ordered on July 2 for an expected delivery July 9th or 10th PER THEIR DELIVERY EXPECTED TIMEFRAME ON WEBSITE. (I looked at many other vendors for a gift and they were all longer delivery so I only ordered from here because of the lies they told in getting the item out quickly) It is July 10th and the item status is showing “in production” which obviously means it is very behind in expected delivery. I understand delivery delays with third party vendors but this is 100% a delay on WANDERPRINT part. I would never have ordered this item if not for the expected delivery timeframe posted on the website. I have to go get another last minute gift because of deception in advertising on how quickly the item can be produced and shipped.
We're sorry to hear that your order took longer than expected to arrive. While we always aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to carrier processing, weather conditions, customs, or other factors beyond our control. Please contact us at [email protected] with your order number so our team can check the latest status and assist you further. Best regards, Wander Prints Team
I was very disappointed from start of the order and to receiving my item. First of all I had ordered an item on June 6th put in the discount code. It appeared to work but when I placed my order. It showed regular price without discount. I tried to contact customer service but got different people and got the run around. And my item was supposed to get here before Father’s Day June 22st. When I tried to track item and called Customer service again. They said it was in transit and it should arrive in a couple of days. Couple days past and still no item. So I called again they said they tried to deliver but address was not correct . So I said why didn’t anyone call me to verify the address. (Which the address they had was correct!!!)Mind you they had my phone number and on website it says they will contact you if they have any problems in delivering. Which I had no call!! My item finally came on July 7th . So again it was supposed to arrive before Father’s Day which was a lie !! So it took a month and one day to get my order . Customer service was no help whatsoever!! It took them fees to finally respond but did nothing to correct what was happening. Do not recommend this site if you want your items in time give for gifts!!!
Hi, We sincerely apologize for the frustration you've experienced. This is not the standard we strive for, and we'd like the opportunity to investigate the matter further. Please contact our support team at [email protected] so we can assist you directly. Kind regards, Wander Prints Team
This company is a scam do not trust them or give them your money. I cancelled my order immediately and per their policy should be given a refund. However after weeks of trying to contact them i am still receiving the below message: Dear James, Thank you for reaching out to Wander Prints. Due to the current peak season, our support and processing teams are experiencing a higher-than-usual volume of requests. As a result, refunds may take a little longer than expected to be completed. We sincerely apologize for the delay and kindly ask for your understanding while we process your refund. Rest assured that your request has been received and is being handled by our team. We will keep you updated as soon as your refund has been processed. Thank you again for your patience and understanding. Sincerely, Grace Taylor This is the only correspondence I have received. I will never trust them and adivse noone to use this website.
Hi, We're sorry to learn that your experience fell short of expectations. Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution. Please email us at [email protected]. Best regards, Wander Prints Team
I ordered a custom sleep shirt for my mother in law’s birthday a month ago now.. I keep emailing the company to find out where my package is as all the shipping details say is “?????????” And they keep sending the exact same email back to me saying it’ll take 5-7 business days.. which is over a week not over a month.. WHERE IS MY PACKAGE?! 🤬
We're sorry to hear that your order took longer than expected to arrive. While we always aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to carrier processing, weather conditions, customs, or other factors beyond our control. Please contact us at [email protected] with your order number so our team can check the latest status and assist you further. Best regards, Wander Prints Team
I've ordered A novelty item, fridge magnet, and after few days i got email saying theor upload service wasn't working so if i can do it all Iver again and send it to email. It seemd like a scam, so ive canceled my order, and ask for a refound. I've send daily emails, requesting refund thwy answer every few days with generic mail that its peak season, too busy, yada yada, it takes between 1 fo 4 days to process refund. It's been 15 days still nothing, still same excuses. Mind you, all this time they keep bombarding my inbox with new offers. Im genuinely convinced that its a scam site. We will see what will happened in following 1 to 50 business days 🤣 DO NOT ORDER FROM THIS SCAM C9MPANY EDIT: So, scammers from this site had guts to reply on m, review, pretending to be the real company, and just continue to ignore and gaslight me. ONCE AGAIN, NEVER ORDER FROM THIS PAGE IT'S A SCAM, JUST REPORT THE ADD, AND CONTINUE SCROLLING
Hi, Thank you for sharing your feedback. We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help. Please reach out to us at [email protected] with your order details. Sincerely, Wander Prints Team
I reviewed my experience with Wander prints and received a reply asking for more information. I replied that I was still waiting for my refund which today is 6 days short of a month. Received an email From customer service today that I have not responded to them correctly and they will close the matter. No refund issued. I have reported the company to the BBB and will be sure to follow up. Unacceptable experience
Hi, We're very sorry to hear about your experience. Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations. Please contact us at [email protected] so we can review your concerns and work toward a resolution. Best regards, Wander Prints Team
I ordered a gift for Father’s Day in very early June and have not received it yet (7 July) Dreadful service Emailed the company and they are looking into it but it’s too late now I don’t want it Asked for a refund still waiting for answer
Hi, We're sorry that your delivery experience did not meet expectations. Our team would be happy to look into the shipment status and provide further assistance. Please email us at [email protected] with your order number so we can check this for you. Thank you for your patience. Best regards, Wander Prints Team
I’d read the reviews carefully before ordering. I usually give some companies a chance if most of the reviews are decent. I’d order from Etsy because you know what you get and you know you will get it! Wander prints does an awful job at timely or any customer service communication and upfront transparency on where the products are actually coming from. They come from china- I have product still in transit according to the map. Then it transferred to customs and I haven’t seen it since. I ordered in May and it’s now July and the product hasn’t arrived and is lost….. I’ve emailed numerous times and I received one reply back in June giving me a tracking number. That’s it. Not a peep since. Go somewhere else to order guys!
Hi, Thank you for sharing your feedback. We sincerely apologize for the delay with your order. We understand how disappointing it can be when a special item does not arrive on time. Please reach out to us at [email protected] with your order details, and our team will review the tracking information and help you with the next steps. Sincerely, Wander Prints Team
I couldn't find my package and contacted support via email. They helped me figure out where my package was and that it had been delivered to my office and one of my employees had mistaken it for office supplies. I appreciate the diligence they displayed in helping me find the package and what had happened with it.
Hi, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with Wander Prints. Feedback like yours motivates our team to keep delivering meaningful products and excellent service. We truly appreciate your support and hope to serve you again soon. Warm regards, Wander Prints Team [email protected]
The lady that attempted to deliver my product, ran away with the product stating we were being rude. All we did was answer the door. It has been over 6weeks since I ordered. Still have nothing delivered yet. The last call landed me in The Philippians; she asked me the Longitude and latitude of my home. OMG!! Assured delivery within 3 to 5 days again. We shall see.
Hi, Thank you for your feedback. We've reviewed the information available but were unable to locate an order associated with this review. We'd be happy to investigate further. Please contact us at [email protected] with your order number or the email address used when placing the order so we can assist you. Best regards, Wander Prints Team
Worst ever, sent an email but no reply. Refund claim via Visa card. Unfortunaly I cannot place pictures here.
Hi, We're sorry to hear that you had difficulty reaching our support team. This is not the experience we want for our customers. Please contact us again at [email protected] with your order number, and we'll do our best to review your case and assist you as soon as possible. Best regards, Wander Prints Team
Ordered a Father's Day phone charging mat for my son. Did not hold a charge. Piece of junk. Wrote to company and even sent a video showing the lack of charging. They said it wasn't enough proof and refused to make it right , either by refunding or by sending new one. Stay away from this company!
Hi, We're very sorry to hear about your experience. Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations. Please contact us at [email protected] so we can review your concerns and work toward a resolution. Best regards, Wander Prints Team
Excellent quality and I received the portrait shirt quickly.
Hi, Thank you for taking the time to leave such a wonderful review. We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile. Thank you for choosing Wander Prints! Best regards, Wander Prints Team
**Update** After posting this review, I was advised to contact Wanderprints Customer Service for a resolution. Received the same response, that they could not do anything to address my concerns. Still disappointed... I ordered a shirt but was very disappointed with the quality of the product I received, especially considering what I paid for it. I contacted the company twice to report my complaint but they would not assist me, they only offered a 20% discount on a future order. I will not be ordering anything else from this company.
Hi, We're sorry to learn that your experience fell short of expectations. Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution. Please email us at [email protected]. Best regards, Wander Prints Team
Update now -7/9/26 Now i have emailed this company today after their comment here saying to do so, even tho i have gone thru their website contact for a replacement/refund 3 times since june 25th. We will see if they respond and i will def update here about the issue so others know if this company is not worth their time or purchase for trusting they will get what they ordered. I had ordered 5 items for fathers day for all the men in our family, 3 shirts and 2 sunglasses clips for the car. The sunglasses clips came out good with the writing and pictures, but 2 of the 3 shirts I ordered were printed crooked. I wrote them over a week ago about it and included photos and have not recieved a follow up on if theyre going to redo the shirts or replace them since they were gifts and my family members told me they were not straight.. kind of dissapointing nothing other than an automated email has been sent to me about responding to the error or issue. Still waiting to see if my 2 shirts for $80 can be fixed or replaced for those that recieved them. Was pricy so I would expect better quality control on this for the price. Customer service is not speedy im assuming at this point or doesnt care. Please let me know if anyone is going to address the issue here.. 🙃 I hope everyone else has better luck with their larger sized customized shirts.
Hi, We're sorry to hear that your experience with Wander Prints was disappointing. This certainly isn't the level of service we aim to provide. We'd appreciate the opportunity to review the situation and find a suitable resolution. Please contact us at [email protected]. Sincerely, Wander Prints Team
Beautifull print of my dog on the shirt and good quality. And when you have a question they answer immediately. Good service!
Hi, We greatly appreciate your positive feedback. It means a lot to our team to know that you had a great experience with Wander Prints. We're honored to have earned your trust and support. We look forward to creating more special memories for you in the future. Sincerely, Wander Prints Team
The item advertised was nothing like the item received. Instead of a nice, stained glass piece, it is a cheap, bubble glass with a sticker on it. When we emailed to bring this to their attention, they asked for photos which we provided. They responded with asking for photos again.....just giving us the runaround.
Hi, Thank you for sharing your feedback. We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help. Please reach out to us at [email protected] with your order details. Sincerely, Wander Prints Team
I ordered a “leather” personalized travel cord keeper. I thought having a leather one would make it more durable. The description indicated it was LEATHER not synthetic leather or “man-made materials.” My order confirmation also indicated the product was leather. However, when I received the product, it is clearly a plastic, PVC, or man-made material with a lot of off-gassing. I reached out to Wander Prints for a refund but was denied. I will also be sending a complaint to FTC and BBB for sales of inferior products, not matching the product description. I have ordered from this company before and was pleased with my purchase, hence why I ordered again. I will not make another purchase from Wander Prints. After WanderPrints saw this review, they reached out to resolve this issue. After several emails and photos, they stand by their response of, "your order has been fulfilled properly," which was NOT the complaint. I offered to return the inferior product for them to review, but only with a pre-paid label. They failed to address the issue of the incorrect product and website description.
Hi, We're sorry to learn that your experience fell short of expectations. Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution. Please email us at [email protected]. Best regards, Wander Prints Team
I purchased two of their glasses with images on them from pictures I uploaded. I didn't realize the images were put on the glass with a sticker, not etched in the glass. It looks cheap. The care instructions that came with it said don't use soap to clean, no hot water...How am I doing to clean the glasses after use. I have reached out to the company but still have had no response after a week. Very disappointing for a expensive purchase.
Hi, We sincerely apologize for the frustration you've experienced. This is not the standard we strive for, and we'd like the opportunity to investigate the matter further. Please contact our support team at [email protected] so we can assist you directly. Kind regards, Wander Prints Team
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