Wander Prints (wanderprints.com) has a 2.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
I ordered a personalised Orb for Mother’s Day. Based on the preview I was shown, I was so excited to gift this item.
Shipping was quite fast which was nice.
Upon opening the parcel, I was disappointed to find that the etched writing (grandchildren’s names) was incredibly unclear and lacked the detailing that I was sold from their ad on Facebook. On the preview, the image took up most of the interior of the orb, the received item wasn’t of the same quality.
Then I commented on one of their posts to warn other customers. Wander Prints private messaged me, I sent a picture of what I was expecting based on their ad versus what I received.
Then waited 3 weeks, no response, I messaged asking for a follow up and got told that there’s nothing wrong with their product. I wish I could upload pictures here.
Update:
They have replied below, pretending they haven’t been discussing this issue with me on Facebook 😅 firstly they tried to dismiss the fact that there was an issue at all and only after I stood my ground, did they offer a discount on my next order 🤣 that was a good laugh! Seriously, just change what you have advertised to reflect the actual quality of the products you send to your customers….
Reply from Wander Prints2026-06-08
Hi,
Thank you for sharing your feedback.
We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at [email protected] with your order details.
Sincerely,
Wander Prints Team
K
Kathy · 1 review · Experienced 2026-03-31 ·
★★★★★
Absolute horrible Customer Service
Absolute horrible Customer Service. I tried reaching out multiple times and only got responses from a “bot “. I say that because every response to each email I sent was the exact same email asking for pictures even though I had sent multiple pictures.
They never contacted me and even though I sent proof that I did not receive the product that I paid for they refused to compensate me. I paid for an ordered a 5 inch stained glass and I received a 3 1/4 inch teeny tiny stained glass, where you could barely read the names. Would never ever order from them.
Reply from Wander Prints2026-06-08
Hi,
We're very sorry to hear about your experience.
Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations.
Please contact us at [email protected] so we can review your concerns and work toward a resolution.
Best regards,
Wander Prints Team
J
Jake Olson · 1 review · Experienced 2026-05-20 ·
★★★★★
Total waste of time and Money.
They didn't ship my order out until after I emailed about where it was. These are novelty items. If they don't arrive in time for the event. The novelty is worthless. Their customer service is absolutely horrific, and doesn't honor the fact that they don't hold up there side of purchase agreements. Terrible company. Terrible service. Honestly terrible product. Very cheaply made and the fit is atrocious.
Reply from Wander Prints2026-06-08
Hi,
We're sorry to learn that your experience fell short of expectations.
Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution.
Please email us at [email protected].
Best regards,
Wander Prints Team
K
Kim Domanski · 1 review · Experienced 2026-04-24 ·
★★★★★
False item description
Item description was listed as color stained glass. Item was clear glass with stickers on sun catcher. Placed complaint with Wanderprints. Received response days later. After many emails back amd forth the emailed me stating a refund was processed and I should see the refund on my card uses within 3-5 business days. That was on May 15th. Since requesting a copy of the refund receipt no response has been sent. This company is fraudulent and false advertising. Will have to dispute charge with bank since they will not refund charges like written in email.
Reply from Wander Prints2026-06-08
Hi,
We're very sorry to hear about your experience.
Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations.
Please contact us at [email protected] so we can review your concerns and work toward a resolution.
Best regards,
Wander Prints Team
B
Bee Mowat · 1 review · Experienced 2026-06-04 ·
★★★★★
Have not even placed my order
Have not even placed my order. Every time I customize a shirt or anything else it goes blank after I try and zoom in on the initial preview. Over and over again, this takes a lot of time when you have 5 siblings to account for on a Father’s Day gift.
Reply from Wander Prints2026-06-08
Hi,
We sincerely apologize for the frustration you've experienced.
This is not the standard we strive for, and we'd like the opportunity to investigate the matter further.
Please contact our support team at [email protected] so we can assist you directly.
Kind regards,
Wander Prints Team
S
S Collie · 2 reviews · Experienced 2026-05-21 ·
★★★★★
Shipping is horrible
Shipping is horrible. Prior to my placing an order for my son's graduation cap cover, their site showed that the latest date of arrival would be May 21, 2026. So, I placed the order expecting it to arrive at that time. His graduation passed on May 22, 2026. When it did not arrive, I contacted them and was told that it could take several more days. The package arrived on June 3, 2026. They stated that I would not receive a refund. I will be disputing this charge with my bank.
Reply from Wander Prints2026-06-08
We're sorry to hear that your order took longer than expected to arrive.
While we always aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to carrier processing, weather conditions, customs, or other factors beyond our control.
Please contact us at [email protected] with your order number so our team can check the latest status and assist you further.
Best regards,
Wander Prints Team
J
Jane · 1 review · Experienced 2026-06-02 ·
★★★★★
Order
Hi! I ordered a gift on this website on Monday, June 2,2026 and I have the order number but I didn’t receive an email confirmation for my orders with tracking number and details. I’m not sure if I’m going to get the order that I paid for.
Reply from Wander Prints2026-06-08
Hi,
We're very sorry to hear about your experience.
Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations.
Please contact us at [email protected] so we can review your concerns and work toward a resolution.
Best regards,
Wander Prints Team
B
Brady · 1 review · Experienced 2026-06-01 ·
★★★★★
I ordered a stained glass sun catcher…
I ordered a stained glass sun catcher and they sent me a printed piece of paper. Customer service email couldn’t care less. No customer service phone number available.
Reply from Wander Prints2026-06-08
Hi,
Thank you for sharing your feedback.
We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at [email protected] with your order details.
Sincerely,
Wander Prints Team
J
Jennifer · 4 reviews · Experienced 2026-05-18 ·
★★★★★
The item arrived broken
The item arrived broken and when I contacted them via email, they said they would not be able to get a replacement before Mother's Day (which is what it was initially intended for) or by her birthday (a couple of weeks later). They agreed to refund the money 5 business days, however they failed to follow through. Broken piece of junk and they have not responded further about the refund.
Reply from Wander Prints2026-06-08
Hi,
We're very sorry to hear that your item arrived damaged.
This is certainly not the experience we want for our customers. Please contact us at [email protected] with your order number and clear photos of the damaged item and packaging so our team can review the issue and assist you further.
Best regards,
Wander Prints Team
Beautiful blankets and so soft! I washed them right away before giving them as gifts to my daughter's friends who are graduating and now they're even softer!😍 And the graduation cup was a major hit! Well done guys! Very happy customers here.
Reply from Wander Prints2026-06-08
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile.
Thank you for choosing Wander Prints!
Best regards,
Wander Prints Team
They printed everything backwards. I sent them a picture asking for my money back they said they closed the ticket because I didn't respond. I responded twice asking for my money back and where to send the mistake that they made and have not heard back yet that was May 14th thru May 31st 2026.
Reply from Wander Prints2026-06-08
Hi,
We're sorry to learn that your experience fell short of expectations.
Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution.
Please email us at [email protected].
Best regards,
Wander Prints Team
L
Leslie T · 2 reviews · Experienced 2026-05-17 ·
★★★★★
We purchased a gift for our daughter…
We purchased a gift for our daughter intended for presentation at her Baby Shower. The lead time was 15 days, indicating potential delivery within the month, but certainly not in time. A complete disappointment. For expedited service, Amazon remains the preferred choice.
Reply from Wander Prints2026-06-08
Hi,
Thank you for sharing your feedback.
We sincerely apologize for the delay with your order. We understand how disappointing it can be when a special item does not arrive on time.
Please reach out to us at [email protected] with your order details, and our team will review the tracking information and help you with the next steps.
Sincerely,
Wander Prints Team
L
Lindsay Halk · 1 review · Experienced 2026-05-26 ·
★★★★★
I could not be happier…
I could not be happier with my purchase!! I love all the options for personalization, so it really makes it feel unique to you. I will absolutely be purchasing from Wander prints again!
Reply from Wander Prints2026-06-08
Hi,
Thank you for your amazing review!
We're happy to hear that your order arrived as expected and that you're pleased with the final product. Customer satisfaction is always our top priority.
We hope to welcome you back again soon.
Best wishes,
Wander Prints Team
S
Stephanie Love · 1 review · Experienced 2026-05-29 ·
★★★★★
My kids spent their own money to buy…
My kids spent their own money to buy their dad a moon picture for the day they were both born. They were so excited. Their was a date mistake and since it wasnt 2 HOURS from time of order they gave no option to return and fix it or any type of helpful information. Just a sorry looks like your kids are giving their dad a present with the wrong date for fathers day. How sad. When there are more then 20 days to make it right. I have never had this kind of service. Will spread the word on more then just this platform and never recommend them or use them again. Poor customer service.
Reply from Wander Prints2026-06-08
Hi,
We sincerely apologize for the frustration you've experienced.
This is not the standard we strive for, and we'd like the opportunity to investigate the matter further.
Please contact our support team at [email protected] so we can assist you directly.
Kind regards,
Wander Prints Team
My mom Absolutely Loved her pajama and that makes me happy 😁
Reply from Wander Prints2026-06-08
Hi,
We greatly appreciate your positive feedback.
It means a lot to our team to know that you had a great experience with Wander Prints. We're honored to have earned your trust and support.
We look forward to creating more special memories for you in the future.
Sincerely,
Wander Prints Team
Excellent service. I accidentally made a mistake when ordering a personalized product. Although it was completely my own fault, they kindly sent me a replacement item. Customer service was friendly, helpful, and responded quickly to my emails. I’ve just received the replacement order and it looks great. Very pleased with the overall experience!
Aukje Smeels
Reply from Wander Prints2026-06-08
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile.
Thank you for choosing Wander Prints!
Best regards,
Wander Prints Team
S
Scott Warry · 1 review · Experienced 2026-05-30 ·
★★★★★
Bought a door mat
Bought a door mat. Absolute junk. The quality is terrible. There is no weight to it and if it doesn't blow away with the wind I doubt it will even last the summer....$50 for crap
Reply from Wander Prints2026-06-08
Hi,
Thank you for your feedback.
We're disappointed to learn that you're not fully satisfied with the print quality of your item. Please email [email protected] with your order details and photos showing the issue, and our team will carefully review your case.
Sincerely,
Wander Prints Team
K
Kim · 1 review · Experienced 2026-04-27 ·
★★★★★
Ordered a personalized plant pot and…
Ordered a personalized plant pot and the names were all blurry and the product was not as advertised. Took longer to receive than promised and customer service was not helpful. Would not recommend! I sent pictures to customer service (and all they offered was a 20% discount on my next order and why would I order again if what I received was poor quality).
Reply from Wander Prints2026-06-08
Hi,
We're sorry to hear that the print quality did not meet your expectations.
Quality is very important to us, and we'd like the opportunity to review this issue. Please contact us at [email protected] with your order number and clear photos of the product so our team can assist you further.
Best regards,
Wander Prints Team
Terrible customer service messed up order and gave me 20% off new order
Reply from Wander Prints2026-06-08
Hi,
We're sorry to learn that your experience fell short of expectations.
Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution.
Please email us at [email protected].
Best regards,
Wander Prints Team
Absolutely horrible customer service. In fact, there is no customer service... they don't respond! Placed an order 10 days ago with no shipping info yet and no communication about lead times either via order confirmation or on the item listing. Can't get a response from them. If your order is important or time sensitive - don't bother!
Reply from Wander Prints2026-06-08
Hi,
We're sorry to hear that you had difficulty reaching our support team.
This is not the experience we want for our customers. Please contact us again at [email protected] with your order number, and we'll do our best to review your case and assist you as soon as possible.
Best regards,
Wander Prints Team
