Wander Prints

It was even better than I had hoped!

Very disappointed with my recent order

Very disappointed with my recent order. The overall quality was not what I was expecting, and it took weeks to receive the order. The picture depicted a pair of mugs, but what I received was one small mug for $29.95. Not worth the price paid and deceptive advertising. I reached out to customer service to try and resolve the issue, but found it very difficult to get a helpful or timely response. Even though there is a 30 day refund guarantee policy they would not refund my money. I believe this to be a spam setup and I would caution anyone from ordering from this website. I would give this a negative star and tell all to steer clear from this low quality trinket shop drop shipping from china.

It's a scam

It's a scam! They charge you domestic shipping, making you think it's a US based company, but it's really in China. Which is fine except you will NEVER receive your order on time. And their customer service is appalling. My order allegedly shipped on June 3 after the order was placed May 29. Since June 3, the only update is that it left China on June 7. Customer service is beyond useless. On 6/11, they said it could be another 14 days to receive the order. For an event that was 6/10. ORDER FROM ANYONE ELSE

Size and ordering issues

I ordered a mother's day T-shirt, and it ended up being too small. I figured their sizes must just run small, so I tried to order another one, just one size up. However, as I tried to complete my order, the order kept defaulting back to the wrong size. I changed it 2 or 3 times, and when I submitted my order I made sure it was correct. However, it still defaulted back to the wrong size, and I got the wrong size. I tried to get them to do something about it, but they refused because the order reflected the size that I got. They could not understand that I acknowledged that the order matched the shirt size, but that's only because it would not allow me to choose any other size. Terrible company. Just terrible.

STAY CLEAR FROM THIS COMPANY ITEM I…

STAY CLEAR FROM THIS COMPANY ITEM I BOUGHT WAS DAMAGED TRIED NUMEROUS TIMES TO GET REFUND HAVE REFUSED ME SAID THEY ONLY GIVE PARTIAL REFUND EVEN THOUGH ITEM DAMAGED SO I ASKED FOR REPLACEMENT AND THEY HAVE IGNORED ME THE CUSTOMER SERVICE IS HORRENDOUS VERY POOR WILL NOT BUT AGAIN POOR ITEMS AND VERY BAD SERVICE DO NOT BUY ANYTHING FROM THEM !!!!!! ###### How ironic I received a reply straight away from you offering to sort my issue on the same email I have been trying to sort this issue for nearly 1 month with you !!! How ironic you can reply on a review in less than 1 day but to my personal emails which I have sent to you daily you don't sort my issue at all, I have screen shoted this review and reply and sent it to you wander prints support email let's see what you do ?? ##### *****Edited this review again after daily emails to wander prints after they sent me this lovely reply on the review to contact them they still ignore so obviously the review replies they do are just for show to look like a good company when they are absolutely horrendous liars DO NOT WASTE YOUR GOOD MONEY ON THEM !!!!!

Terrible quality,plastic card instead…

Terrible quality,plastic card instead of metal for 20quid

It's been 9 days and it hasn't even…

It's been 9 days and it hasn't even been dispatched. I suggest people don't use this company as they don't care or reply. I thought it was a scam

DO NOT PURCHASE!!

DO NOT PURCHASE!!! I checked the shipping and delivery before purchasing and it was wrong and misleading. It indicated the product would be delivered in 5-7 business days after production but it only shipped after 10 business days. I needed the gift at a specific time and I tried to ask "Support" for help and they just sent me link to the shipping. After multiple emails, it was clear that I was just being sent around in circles. I am still waiting for my products. ABSOLUTELY DO NOT BUY FROM THEM! There are better companies for customized gifts.

Fast shipping

I was a little worried as I ordered first, then looked at the reviews and seen that the product takes a while to ship, especially to Australia and I needed them for my daughters birthday, but in 2 weeks they arrived and exactly as pictured, I couldn’t be happier

SHAWDY BYSINESS PRACTISE

Ordered the congratulatory compass for my grandson's high school graduation. Upon receipt there was a misprint. When I requested a replacement, Wander Prints replied that we received exactly what was displayed in the advertisement and would not replace or reimburse. Upon checking the site they were correct in that the display did show the error. It was totally OBVIOUS that they misprinted all of their merchandise and depended on buyers not noticing the error and thereby put the merchandise for sale in the anticipated hope that buyers would.not notice until receipt of shipment. Subsequently, upon being advised of the error by buyers and request for a " correct" replacement, they responded that the BUYER BOUGHT THAT WHICH WAS DISPLAYED. That is about as SHAWDY a business practice as a business can employ. Pretty much like an unethical used car salesman mentality !!!! As they say.... FOOL ME ONCE .......... !!!!!

Poor customer service

Update! Fourth review zero results know expectations, going forward This company has responded to all 3 of my reviews with the same generated responses that it's not that practice, there so sorry and if I send them photos of everything they can look into my case to further review it!!!!! Well little do they know 5 emails ago a certified letter to Emma Ford (there representative) promised refund, then retracted refund that has all been done , So let me clarify one more time before doing business with this company think very hard about what you will have to go through to get any customer service, do to there negligence or not ! I have now sent an email to go to small claims court and other consumer protection procedures!

My husband and I have ordered several…

My husband and I have ordered several products for our travel trailer and I ordered the memorial bracelet a little over a week ago. I received the memorial bracelet and was absolutely stunned at how well made it was. My Dad's picture I submitted turned out amazing on the bracelet with the words that I had chosen. I wear this everyday to remember my Dad and I would recommend this to anyone who has lost a loved one.

Have given 3 star for now.

Have given 2 star for now as I am yet to receive the item. Purchased a personalised item for my husband, entered a discount code at checkout WPFRIEND which discounted the item from $70 to $61. On accepting/confirming the order the discount code was removed and $70 was debited from my card. Furious as I literally watched it disappear as it processed to the next page confirming my order I emailed them.immediately (their order page indicates any changes must be within 2 hours of ordering, mine was minutes later) Over 24 hours later and I have received a generic reply "We understand you wanted to apply a discount code to your recent order. Unfortunately, discount codes must be applied during checkout and cannot be added after an order has been completed. As a gesture of goodwill, we'd like to offer you a new code for 20% off your next purchase" Why would I want to order again? Their page and Facebook ads beam of customer focused. This is completely misleading. I authorised $61 and $70 was debited. If you did this to every customer a few dollars here or there, that soon becomes alot of money. Disappointed is an understatement Will review the order when it is received. Order #YVMZUM8DK.

The picture of my son did not come out complete. The top of his head is missing

I purchased a Father’s Day shirt for my husband. It had a picture of him and his son on his shoulders. When I was shown the preview of the image and what it would look like on the shirt, the drawing was complete. However, when I got the shirt, part of my son’s head is missing. I asked them to fix it and sent them pictures and they said they see nothing wrong with the shirt

Love the cover

Love the cover. Just be careful one snap has broke and I only had it for two months!

Shipped originally to street address…

Shipped originally to street address via UPS ground. UPS handed it off to US Postal Service which returned it to shipper because they don’t deliver to our rural address. After messaging Wander Prints a few times we finally received it shipped UP Postal Service to our PO Box. Very pleased with the product just a frustrating experience getting it.

Terrible customer service; does not honor return policy

Personalized shirts for Mother's Day were a full size smaller than listed size. Initiated conversation with customer support and provided pictures; after a month of e-mails with promises to exchange the items but no action, received a notice that the ticket was being closed. 5/12: Initiated ticket 5/13: "We sincerely apologize for the issue and would like to send you a free replacement as soon as possible" 5/18: "We have received your confirmation and we will arrange a replacement shipment for you right away" 6/1: "Your replacement order is currently being processed." 6/3: "If we do not receive any further response within the next 24 hours, this ticket will be closed and the current request may no longer be eligible for further processing due to exceeding the support timeframe for this case." Vendor has only responded with automated responses when I reached out; final e-mail came out of the blue and no response from them since. Would not order from this vendor again.

WASTE OF MY MONEY

i has 2 bad experiences with you guys ,I never received my itemS and the delivery service you guys use is stink DRAGON FLY OH PLEASE THESE FOOLS COME TO YOUR DOOR AND DO NOT KNOCK THEY JUST LEAVE YOUR PARCEL FOR EVERYONE TO TAKE WHT THE HELL AM I ORDERING STUFF IF I DON;T GET IT

They only received a 1 star because…

They only received a 1 star because zero stars weren’t an option. They deliberately avoid emails and pretend they are too busy to cancel orders and refund you. It’s been a week of trying to cancel getting multiple emails from various people out of the sequence of events. These people are intentionally pretending the cancellation process takes days to achieve. Luckily Amex credited me because getting these idiots to do anything is pointless.

The shirt was delivered sooner than…

The shirt was delivered sooner than expected. The quality of the shirt is amazing and it looks even better than expected!