Westsshops

bell angelinaUnited States · 1 review · Experienced 2025-12-15 · Posted 2025-12-15

I can not speak to a person

I can not speak to a person! Not sure what I ordered because email says things are in my cart but I thought I purchased 13 items.

Beautiful clothes

Beautiful clothes I have not received mine yet but the website have loads of beautiful clothes

coral fosterUnited Kingdom · 3 reviews · Experienced 2025-11-10 · Posted 2025-12-10

Never buy from this company. I'm sorry there is not a no star option…

My MIL recieved her order from this company back in November. What arrived was a shoddy, cheap shocking garment , nothing like the picture. She asked for a full refund, but was denied. This company then asked for photographs which were duly sent. She spent over £50. They will not refund her money but offered her a £5 (10%) voucher. How's that for customer service. Never again. Dont be fooled.

Mrs Margaret LitchfieldUnited Kingdom · 23 reviews · Experienced 2025-12-09 · Posted 2025-12-09

Very poor service

I ordered a Christmas hoodie on 13th November. I ordered medium which is normally plenty big enough for me. When it arrived I was disappointed with the quality and the size, way too small to be considered medium. I contacted them by email and told them of the issues. They replied asking for photos, I don't know why as I wasn't complaining about damage. I sent photos and received another reply saying that it takes a long time to process. I gave them over a week and emailed again yesterday. Today I was told that returns were expensive due to the item coming from China and that I was responsible for the payment. I was offered a 10% discount voucher if I would keep the item. As I will never shop with this company again I have refused and am now in the process of contacting my credit card provider. DO NOT BUY FROM THIS COMPANY

Had difficulty with payment

Had difficulty with payment. Had to start again and foolishly thought what I had ordered sizewise would stand. No! They sent a SMALL size when I thought I had ordered 5X. No use to me, so requested refund. Not got anything yet although they have offered a 20% discount. They want goods returned to China at MY expense, even though I emailed them within 5 minutes of placing order advising them of the mistake which they said they would rectify, even though they didn’t.

The search function doesn’t work

The search function doesn’t work . I picked Dogs many times and didn’t get dogs. Saw a dog i liked and never did find it again. I got cats, horses, rabbits.

Beautifully stylish

I love the styles of clothing, really lovely. I would have given 5/5 had it not been for the price of postage. I can't wait to feel the quality of the items I've ordered today.

Your merchandise looks great

Your merchandise looks great. Unfortunately, I didn't see that my purchase was complete and ordered the sweater again. Is it possible to cancel order #WTP00048311? I still want my first order shipped. Thanks for your help in this matter.

The jumper received

The jumper received, which I had to chase several times, was very disappointing when it arrived. In the ad it looked like fluffy wool with the character animals standing out away from the material. It actually turned out to be more like a sweatshirt - no wool involved - with just an animal print. Very poor quality too.

Wendy H. HammonUnited States · 2 reviews · Experienced 2025-12-03 · Posted 2025-12-03

Photo when uploaded would not stay

Photo when uploaded would not stay. Kept getting message to reload-try again.

Lori Nall PowszukiewiczUnited States · 1 review · Experienced 2025-11-29 · Posted 2025-11-30

POOR QUALITY

Pictures on the website showed fluffier, plush sweater with design raised off sweater. I received a cheap material sweater with a transfer printed on the sweater. Not near the quality I paid for! VERY disappointed!

Cat jumper

The product is well advertised, excellent pictures I hope purchase arrives just as good, quality and appearance.

Beautiful sweater!

Beautiful sweater

The website was easy to use

The website was easy to use for what I wanted. I got all the information I required.

Extra items were ordered by mistake

Extra items were ordered by mistake. I emailed immediately to cancel the 2 extra Christmas jumpers and just receive 1. Had a poor reply and they were not cancelled so received all 3. There is no return policy or address to send them back so are stuck with them and massively out of pocket. I don't think they understand. I will not order from Westsshops again. I do not recommend this company.

Donna Hanley GegnerUnited States · 1 review · Experienced 2025-11-25 · Posted 2025-11-26

Beautiful patterns

Excellent jumper it’s my best one so far

Appealing choices.

Easy to place order but would have preferred the prices to be listed in pounds for the British market.

Ordering process was easy

Ordering process was easy. There was detailed sizing and helpful advice. So i hope the quality and style lives up to my experience so far.

Good quality

I was kept informed of status of my order. It was packaged well and arrived in good time. The jumper is lovely and soft and as described. Unable to comment on fitting as it has been purchased for a Christmas gift. That being said, I have ordered another item which speaks volumes that I am happy with my purchase.