Westsshops (westsshops.com) has a 2.7 out of 5 rating on OK.one, based on 125 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the online platform easy to navigate and truly appreciate the wide selection of interesting clothing options available for purchase. Many people love the unique styles, lovely colors, and attractive designs shown across the digital catalog. However, some reviewers were not happy with the actual products they ultimately received. Shoppers noted that the fabrics felt cheap and the garments looked entirely different from the promotional pictures, featuring simple flat prints instead of proper embroidery. Some people also experienced frustrating sizing inconsistencies alongside significant difficulties when attempting to process product returns.
Auto-generated from all reviews of this business. For reference only.Clothes on offer look really interesting and different. Ordering was straightforward and I received a confirmation email immediately. So far I have not needed customer service. I am eagerly awaiting receipt of my order so I can review the items.
there was a lot to look at and very good to get round the web pages
A great selection geared toward the younger adult. All are Christmas gifts for my adult kids
DO NOT BUY FROM THIS WEBSITE. The jumper I received was made of cheap/thin material and the design was simply printed on it. The picture of the item I ordered showed the jumper made of a thick and fluffy material, with the design embellished on top, I.e. the rabbit, robin and berries in the design were all made of additional fluffy, silky or velvety material and sewn on to the jumper. I’m not even going to attempt a refund. No doubt I will need to send it back, at my own expense, to a warehouse in China for quality checks (oh the irony!) before I will get a refund. And I’m sure it would then ‘fail’ the checks, even though I haven’t even tried it on, so that they don’t need to refund me leaving me even further out of pocket. I’ve tried to leave this review against the item on the website, complete with photo of the item received. Although it’s been submitted and accepted… it has yet to appear. I wonder why!
I had never heard of your company before and I was extremely surprised at the beautiful Christmas sweater collection you have. I ordered 3 sweaters and 1 would call a sweater type jacket. They are so different than anything I have ever purchased before. I’m looking forward to receiving them and wearing the cozy looking sweaters. I’m thinking I may need to place a second order for my daughter. I will be in touch. Thank you and Merry Christmas Nancy Bowermaster
Every thing was fine except I didn’t get my discount for my first order. I thought it would be automatically applied at checkout and I didn’t write it down. Then when I checked out I couldn’t remember it.
Great jumpers and cardigan
But no way to add to order or delete item
really cute items shown on-line. nice discounts, and no shipping with limitations.
Good clear advertising. Quick to follow order instructions
I would leave a zero if I could the product I received looked nothing like the pictures on the website and when you try to return an item, you will get the runaround. I’ve been doing this for over a month now and here are my replies. Dear Customer: Thank you for your feedback. We apologize that you are not satisfied with the product. Since all returns need to be shipped back to China, the return shipping costs will be borne by the buyer. Given the long processing time and high cost of returns, would you be willing to accept a 10% discount Count on your next purchase. Instead of refunding my money on clothing that looks nothing like the picture. They want you to buy something else at a 10% discount. Do not buy from this company.
I just fell in love with the choice of items to buy, your sweaters for Christmas are absolutely fabulous, so many colours too.
I loved the selections. I don’t order more than one item at first because I don’t know what the quality and sizing will be until I receive the item. I also want to know how quickly I receive my order. These things are what determines whether I continue doing business with you. Also, what I tell friends and family.
Beautiful products very easy to use web site but dis apointed with product when it came looks nothing like the picture on the web site ordered wool jumper recieved sweatshirt only part of order received
Site was very helpful and well done and easy to use.
A beautiful website as it's full of gorgeous items at good prices.
The items received are of poor quality and do not match the descriptions or images on the website. Avoid purchasing from this website
I have just received my Christmas cardigan. Instead of a cosy embroidered article I have received a thin printed cardigan. Nothing like the picture or the description I only hope the Christmas bunny sweatshirt is not the same poor quality. The Christmas bunny sweatshirt is also nothing like the picture or description. Instead of a nice fluffy jumper with an appliquéd bunny & robin it is a cheap sweatshirt material with a printed picture. Very disappointed
Easy to use website Great choice of products
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