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Home & Garden

Wicker Warehouse

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200 reviews

4.6200 reviews
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About Wicker Warehouse

Data updated
Website
wickerwarehouse.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (13/13)
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About this business

About Wicker Warehouse In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.Browse ProductsLearn About Us Contact Us

Written by the business, not verified by us.

Is Wicker Warehouse legit?

Wicker Warehouse (wickerwarehouse.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and high quality of the furniture pieces, noting that items look wonderful and remain durable for many years. Additionally, buyers consistently highlight the helpful, attentive support team and fast delivery times that make the entire ordering process simple and pleasant. However, some people mentioned occasional delays in receiving their shipments or experienced a frustrating lack of communication from carriers regarding delivery schedules. A few customers also noted specific problems such as minor shipping damage or parts that did not fit correctly upon arrival.

Auto-generated from all reviews of this business. For reference only.

What people say

Best in the business

Great customer service. We’re long term customers, have furnished several porches from Wicker Warehouse and wouldn’t buy anywhere else. Our most recent order was placed on a Monday and delivered Friday of the same week. Sturdy, well made, cushions are extremely comfortable and colorful. You can’t go wrong with Wicker Warehouse

Reply from Wicker Warehouse2026-06-12

Hi Mike--thank you for your review & thank you for being such a loyal customer. We appreciate both.

They have a robust website assortment…

They have a robust website assortment and are so helpful on the phone too. The very BEST place to get REAL wicker. I gifted my daughter a set for her porch last year and added to this year. HIGHLY RECOMMEND!

Reply from Wicker Warehouse2026-06-08

Hi Kathy---we cannot ask for a nicer review and thank you for your order. We appreciate both.

Extraordinary service

I have ordered from these guys on two separate occasions, and always found them to be prompt communicators and professional. In my most recent order, they went out of their way to search out a fabric to match my previous order that was no longer available. They found the fabric through another vendor and arranged to have it used for my order.....they clearly went to extraordinary efforts to make this happen, and I am grateful.

Reply from Wicker Warehouse2026-06-08

Hi Tom--thank you for your review & thank you for your order. We appreciate both.

A Great Experience with Excellent Quality

Wicker Warehouse made it so easy to buy an excellent quality wicker sofa at a reasonable price. I was in contact with a very nice representative through the whole process who even sent me swatches of material to help in my decision for the cushions. From initial contact to delivery in 5 weeks, everything went so smoothly. Although we understood it was not the policy, our delivery man even took pity on our age and brought the box onto our porch.

Reply from Wicker Warehouse2026-06-05

Hi Marcia--thank you for your review & thank you for your order. Very happy everything went well.

Beautiful wicker furniture

I loved some of the furniture and I ordered some. The 2 people I delt with were very informative, respectful and very helpful. I will continue to do business with them when I need new furniture.

Reply from Wicker Warehouse2026-06-02

Hi Customer- we appreciate your review & thank you for your order. Please enjoy your furniture.

Wonderful customer service.

It was so nice to conduct business over the phone talking to a real person. When I first called for information, Gail was very helpful and informative. After procrastinating for 6 months, I called back and Gail still had all of my information and quickly completed my order which I received in a few weeks. Wonderful customer service is hard to come by these days. Thank you, Gail. Kim Wolf

Reply from Wicker Warehouse2026-05-31

Hi Kim --thank you for your review & thank you for your order. Very thoughtful of you mention Gail. All of our ladies are good, caring people who take special care of our customers. Thank you again Kim.

Great experience and quality of…

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one available. She also made arrangements for my receiving the special order Sunbrella cushions. Shipment was quick. Very happy!

Reply from Wicker Warehouse2026-05-26

Hi Donna--very nice of you to share such a nice review and thank you for your order!

It was easy and quick

It was easy and quick. Someone also called to let me know that I should make sure that the box the wicker is delivered in is not damaged. He also suggested to open the box and check to see if there was any damage to anything inside the box. We did that and all was good.

Reply from Wicker Warehouse2026-05-25

Hi Customer---thank you for your review & thank you for your order. We appreciate both.

While the 2 drawer wicker file cabinet…

While the 2 drawer wicker file cabinet I bought was very attractive, the scale was a little too large for the rest of my furniture, and the price to return it wasn't inexpensive. I will probably wind up selling it locally to someone else who has perhaps, a high ceiling or similar which will make it look more in scale for the room.

Reply from Wicker Warehouse2026-05-24

Hi Martha--thank you for your review & thank you for your order. Your review is important as it reminds us to check the measurements before we order. They are all listed there.

Suspicious upcharging

"Free shipping" plastered every, while shopping, in shopping cart an in popup shipping charge window. No shipping required until after I paid, then a suspicious email from different people stating desired shipping charge. I'm just not that stupid to fall for it. CC Co. Credited my account after I disputed their claim and cancelled order... Never again. Inconsistant, advertised free shipping, included on invoice, then tried to upcharge dirrent amounts, when brought to their attention, continued to add costs to me. Something not right with this company, will not do business with any company attempting to upcharge and not honor invoice.

Reply from Wicker Warehouse2026-05-25

Hi DMC--we keep our prices very attractive as we are sure you have noticed. We list --Free Shipping to MOST Locations in the 49states. The truckers charge more to deliver to some locations and we follow them. Our choice is to raise prices to everyone or just to the areas that the truckers charge more to deliver to. We have chosen to follow the truckers. Most people already know and understand it. The truth is we do not charge people without getting an approval on any additional OUT OF THE AREA charges. Doing this since 1978. Over 4,500 reviews on our Home Page.

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