The safest community for travel and volunteering. Connect with millions of conscientious travelers and welcoming hosts around the world and have transformative experiences.
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Is Worldpackers legit?
Worldpackers (worldpackers.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People love how easy the platform is to use for connecting with wonderful hosts and discovering unique global travel opportunities. Travelers frequently praise the exceptionally supportive community and the incredible chance to build lifelong international friendships along the way.
Some reviewers were not happy with unresponsive hosts who failed to reply and occasional unexpected trip cancellations. A few consumers also noted that certain profile setups felt confusing and difficult to navigate when starting out. Additionally, a small group of users felt that the platform involvement led to wasted time and unnecessary complications.
Auto-generated from all reviews of this business. For reference only.
I needed emergency help, but they are not offering emergency phone number. I had expend wp safegurding, but I didnt get support when needed.
Reply from Worldpackers2026-07-12
Hi Dorota,
Thank you for reaching out, and we are truly sorry to hear that you needed urgent help and felt unsupported at that moment, that's absolutely not the experience we want you to have.
We want to be transparent with you: Worldpackers currently offers support through our Help Center and chat, and we don't provide an emergency phone line.
However, we want to reassure you that our Help Center is fully operational and urgent cases are always given priority, so you can rest assured that when you reach out, your situation won't go unnoticed.
We also checked our system, and can confirm that on July 7th, one of our agents got in touch with you to work on resolving your situation. Your request is currently being processed, and our team is on it.
We're here for you and want to make this right. :blue_heart:
It is the second time I use WP during a long period of traveling and it is always easy and helpful!
It is a great tool to make the best of your travelings and deals!
Reply from Worldpackers2026-07-07
Hey Marcia!
Thank you for your amazing feedback!
We’re thrilled you had a great experience with us.
Your support means the world to us.
If you need any help or have questions, feel free to reach out anytime!
Sunny regards,
Worldpackers Team
They have a good purpose but if you want to volunteer workaway.info is still better
Reply from Worldpackers2026-07-04
Hi Duarte, thank you for sharing your thoughts with us. Our goal is to ensure every traveler has a positive experience, and it’s clear that we fell short in your case. Please contact us through our Help Center so we can address this issue together and make things right. We truly appreciate your patience and understanding! 😊
Regards,
Worldpackers Team
It's a great way to create strong connections and friendships while traveling on a budget. If you do your homeworks well and ask questions about everything that's essential for you and if you're honest and transparent, it will all be great. 9/10
Reply from Worldpackers2026-07-03
Hey Eduard,
Thank you so much for your kind feedback.
Count on us for everthing you need,
Worldpackers team.
Had a bad experience with a host. Reached out to Worldpackers with evidence and explanation and heard nothing back. I tried to activate the WP safeguard that Worldpackers pretends we have access to and didn’t hear anything back. Checked other reviews this has happened to others also.
Reply from Worldpackers2026-07-01
Hi Orha, thank you for sharing your experience with us. We completely understand your frustration and want to help you resolve this matter. Our goal is to ensure every traveler has a positive experience, and it’s clear that we fell short in your case. Please contact us through our Help Center so we can address this issue together and make things right. We truly appreciate your patience and understanding! 😊
Regards,
Worldpackers Team
Great service that helped me find opportunities in different countries I never would have known about. I really like the app.
Reply from Worldpackers2026-06-25
Hi Andrew! 💙
Thank you so much for your review!
We are thrilled to hear that the app has helped you discover new opportunities in countries you wouldn't have known about otherwise.
Wishing you many more amazing adventures ahead. If you ever need anything on your future travels, we're always here for you : )
Safe travels!
WP Team
4th year of Worldpackers volunteer and travelling!
I've been using Worldpackers and volunteering while I'm travelling around the world and even in my home country.
This is my 4th year being a Worldpackers member and I'm sure more years to come!
Several months ago I had an opportunity to be interviewed for Podcast and it was a great thing that not only I could share my experiences with other volunteers but also to deliver the encouraging message, especially for middle age travellers (like myself).
Thank you for always prompt follow-up and services.
Reply from Worldpackers2026-08-03
Hello Yuko,
Thank you for sharing your journey with us. Four years is a great milestone! We loved hearing about your podcast interview; it's very important to show that volunteering and traveling are for all ages, and your perspective is a great encouragement to others. We're always here to provide prompt support whenever you need it.
Safe travels on your upcoming adventures : )
Worldpackers Team
I am extremely satisfied with Worldpackers and the service you provide. The volunteers I have hosted have been invaluable and have greatly helped me with the daily work in my hostel. The platform makes it much easier to connect with motivated people from all over the world and creates wonderful cultural exchanges.
I highly recommend Worldpackers to anyone interested in volunteering or hosting volunteers. Thank you for making these experiences possible!
Best regards,
Katja Krivec
Reply from Worldpackers2026-06-19
Hey Katja!
Thank you so much for your kind words.
We’re so glad to hear you enjoyed your experience! Your positive words make our efforts worthwhile.
Thank you for being a part of WP community. We’re here to help if you need anything!
Sunny regards,
Worldpackers Team
The worst support I’ve ever experienced, hard to even call them support at all. Messaged them multiple times, only once got the bot answer. Had doubts before going to one of the hosts, so asked support if they can double checked him. Got the robotic answers just with typical phrases that they check every host, that I shouldn’t worry and I can contact other travelers or read reviews. Obviously I did it before messaging support, but only one volunteer that I contacted answered me, turned out later on that host had fake reviews from people that never went there. Well clearly I had sth to worry about, because unfortunately as I was worried he turned out to be creep harassing women. Right after I finished my stay there I reported this host multiple times, this time not even bot answer, just ignorance. Tried to warn other girls that were interested in staying there but the system let you send only three messages a day, even if you try to protect others from abuse, because the support did nothing. Later on when I finally could contact some other girls it was too late, they went there and experienced abuse too, including male host trying to have sex with a female volunteeer - twice younger than him, not even being 20 years old. It could have been easily avoided if they just reacted to my messages and probably some others too. Later on turned out that other girls that I finally managed to find and speak to also wrote to Worldpackers support with the same result as me - which is no at all. Only after months his profile disappeared from Worldpackers, but not a single information from Worldpackers. We wanted to report this guy to police and have Worldpackers help, but couldn’t get even one reply. God knows how many other girls that were hurt and traumatized are out there. We all had bad feeling but nobody listened to us and our reports, now the guy disappeared and Worldpackers just pretend that problem doesn’t exist. Had totally different experience with other platforms.
Reply from Worldpackers2026-06-17
Hi Agata,
We are truly sorry to read about your experience and deeply regret that you felt your voice was not heard when you reached out to us.
Please know that the safety and well-being of our travelers are our absolute top priorities. We are guided by strict safety policies to ensure that all our internal investigations and actions are thorough, fair, and objective for every member of our community. While these procedures must run their course to ensure the right actions are taken, we take reports of this nature very seriously.
We genuinely want to help you and understand exactly what happened. There is a dedicated team behind our platform that deeply cares about protecting our community. We warmly invite you to reach out to us directly again—mentioning this review—so we can personally discuss the details of your case, review the history, and assist you properly.
We are here for you and hope to connect with you soon.
Warm regards,
The Worldpackers Team
Worldpackers has been an amazing experience. I am a retired man looking to expand my global view and experience new cultures. I have met so many welcoming hosts and wonderful volunteers on my journey it's hard to describe it all in a review. I have always felt safe and "at home" with my hosts. Most of my fellow volunteers have been much younger, and occasionally needed a day or 2 to warm/open up, but ultimately all welcomed me and became part of my road family. I have made so many incredible memories with volunteers from every part of our tiny little world. I have discovered that almost everyone has the same desires in life,,,peace and joyful times. The Worldpackers site is super easy to use, even an old toad like me can navigate it and use it. The WP staff on the rare occasion I needed them immediately stepped up and supported me. I can't say enough positive about the app, it is life changing in so many positive ways. I have used it 25+ times since April 2024 with only 1 bad host (now booted from WP)
Reply from Worldpackers2026-06-12
Hey Jan!
We’re so glad to hear you enjoyed your experience!
Your positive words make our efforts worthwhile.
Thank you for being a part of WP community.
We’re here to help if you need anything!
Sunny regards,
Worldpackers Team
It provides travelers with amazing experiences! Always read the reviews and make sure you're staying with good hosts. But I'd say my overall experience with Worldpackers has been life changing.
Reply from Worldpackers2026-06-10
Hey Pedro.
We’re so glad to hear you are enjoying your experience with our platform!
Your positive words make our efforts worthwhile.
Thank you for being a part of WP community.
We’re here to help if you need anything!
Sunny regards,
Worldpackers Team
Stupid you have to pay to register I dont think they know the words charity it means you use your time voluntary even for people to register I dont want to be on a voluntary site where you have to pay its stupid
Reply from Worldpackers2026-06-10
Hi Dario,
Thank you for sharing your thoughts with us. We completely understand your concern and we truly appreciate your perspective on this.
We would love the opportunity to chat with you further and explain a bit more about how our platform works and the options we offer.
Please feel free to reach out to us through our official support channel or Help Desk, so we can better understand your needs and help you find the best way forward!
We hope to hear from you soon. Have a wonderful day!
Best regards,
Worldpackers Team
Worldpackers is my dream come true! I love to be volunteering around the world.
Reply from Worldpackers2026-06-12
Hey Thii!
Thank you for your amazing feedback!
We’re thrilled you had a great experience with WP. Your support means the world to us.
If you need any help or have questions, feel free to reach out anytime!
Kind regards,
Worldpackers Team
As a hostel owner, I have all but great respect and appreciation for Worldpackers. They are the perfect hub for hosts and travellers to meet up, not only in the networking sense but also in regards to the the background they provide to hosts, the internal training programs and reviews. Their interface is easy and the user base is quite large.
Reply from Worldpackers2026-06-11
Hey,
Thank you so much for your kind words and support! 💙
We're very happy to hear that Worldpackers has been a positive experience for you and that our platform, community, and resources have been helpful.
Feedback like this means a lot to us and motivates us to keep improving every day.
Wishing you many more great experiences ahead!
Best,
Worldpackers Team
I’ve attempted several volunteer projects through WorldPackers, but my experience has been VERY uneven. Only two gave reasonably accurate descriptions (a cook’s assistant at a Turkish Restaurant in Chiapas, Mexico and helping street dogs in Cusco, Peru). Both of these programs I completed and spent a month at. I tried to volunteer at a monkey sanctuary in Ecuador, but the housing was full of black mold and I was bitten 3 times by the same monkey. I lasted a week and they did nothing about the monkey, even though he has done this repeatedly. I still have a scar 10 months later where he bit through 3 pieces of clothing. I tried to volunteer at what I thought was an animal sanctuary in Cusco, Peru. But it turned out to be 6 hrs from Cusco, by van on dangerous roads, and the man was selling our services to other people. Also, when I complained about safety concerns, I was thrown out and he would not refund my money. I agreed to be a caretaker at an “artist retreat” outside Mexico City. Turns out there were no artists, I was at the owner’s beck and call constantly and when she visited, she enjoyed yelling at everyone. I waked out. I recently worked at a Youth program in Nairobi, Kenya. While they were doing amazing work with children, I’d signed on to work in a library and read to children. Instead, I was sent to a public school (100 kids to a class), a private school, a feeding program (500 children each day) and an after school activities program. Also, I’d agreed to 5hrs/day, 5 days a week. They worked me 7 hours each day 6 days a week. All of this was in a slum with no sanitation, no clean water. A great program , but not what I’d signed on for. Finally, I attempted to volunteer at what was labeled a permaculture facility that sponsored native healing programs outside Cuenca, Ecuador. There had not been healing programs for months and even though the owner had been on the land 2 years, NOTHING was growing. The owner had a 5yo, deaf, autistic and almost non-verbal child who did NOT like me there. I could not keep him out of my room and possessions (there was no door) and anytime his father wasn’t looking, he’d hit me. I left.
The real clincher was that WorldPackers would NOT let me leave an accurate, negative review. They would take it down and “offer” to let me re-write it, but would give no advice as to what they saw as wrong. Personally, I never plan to work through them again.
WorldPackers is just a platform for organizations to post opportunities. These are NOT necessarily vetted in any way, no one checks if the information is accurate and since negative reviews are not allowed, you can’t trust those either. You are counting on everyone to be honest and sometimes they simply aren’t.
Reply from Worldpackers2026-06-15
Hi Beth,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that some of your volunteer experiences did not meet your expectations.
Feedback like yours is extremely valuable to us and is always taken seriously. Every report helps us continue improving our platform and working to prevent situations like these from happening in the future.
We have a dedicated team responsible for reviewing and approving hosts, and they work daily to ensure that opportunities align with the collaborative values and purpose of our community. When experiences fall short of those standards, feedback from travelers plays an essential role in helping us identify issues and take appropriate action.
We would also like to emphasize that our Support Team is always available to assist travelers whenever an experience is not unfolding as agreed. We encourage members to contact us as soon as concerns arise so that we can provide guidance and support throughout the process. Thank you for reaching out to us during your travels and for sharing your perspective.
Regarding reviews, we want to clarify that our goal is never to silence feedback. We do, however, follow review guidelines designed to ensure that all reviews remain fair, constructive, and in line with our community standards. These policies help us maintain a review system that is transparent, respectful, and useful for both travelers and hosts.
Thank you again for your feedback and for helping us continue improving the Worldpackers community.
Worldpackers team.
Love the app/ platform , their are reliable and same for their hosts. Good customer service!
Very self explanatory, has online courses available and gives a wide and great volunteer opportunity
Reply from Worldpackers2026-06-05
Hi Mariana : )
Thank you so much for your wonderful review! We are thrilled to hear that you love the platform and find both our app and hosts to be reliable. It’s great to know our customer service team hit the mark and that you're enjoying the online courses and volunteer opportunities.
Making our platform user-friendly is a top priority for us. We truly appreciate your support and look forward to having you in our community for a long time!
Best regards,
Worldpackers Team
The platform is the best out of all the exchange programmes. Its easy to use, has lots of information and the calander section is great. Highly recommend
Reply from Worldpackers2026-06-05
Hi ! 💙
Thank you so much for such an amazing review! We are incredibly happy to hear this. Our team works really hard to provide all the necessary information and to build tools like the calendar section to make planning your trips as smooth as possible. Thank you for highly recommending Worldpackers to others.
Wishing you many more unforgettable volunteering experiences!
Safe travels,
Worldpackers Team
Hi Ghaleb,
Thank you for your review!
We're always happy to help and would love to better understand how we can support you. If you have any questions, concerns, or feedback, please feel free to contact us through our Help Center.
Our team will be glad to assist you and provide any information you may need.
Best regards,
The Worldpackers Team
After volunteering for almost seven years on a direct competitor's platform, I switched to Worldpackers, and my only regret was not doing so sooner. For the last two years, I've been using Worldpackers, and I can't praise it enough. A huge base of active hosts, a very user-friendly interface with a lot of helpful filters and information every volunteer wants to know before applying, a fast, efficient, and supportive help desk... There's still room for improvement (a couple of useful features that could be added in the future, like a map search or searching by specific words), but overall, Worldpackers is leaving its competitors in the dust. 9/10
Reply from Worldpackers2026-06-03
Hey Arsen,
Thank you so much for your feedback and for being part of our community!
We're delighted to hear that you've had such a positive experience with Worldpackers. We also appreciate your suggestions and will make sure to share them with our team as we continue improving the platform.
Wishing you many more amazing adventures ahead!
Worldpackers team.
I have had some life changing experiences thanks to world packers. It really is a great company that helps make putting hosts to eager travelers together. It has allowed me to achieve my travel goals along with making new connections, trying new jobs and growing as a person. I really liked that world packers has an insurance built in to the subscription so you felt protected if your volunteering doesn’t go as planned.
Reply from Worldpackers2026-05-26
Hi Emilee! We're absolutely thrilled to read your positive feedback! It’s wonderful to hear that you’re enjoying your experience with Worldpackers. Our goal is to create unforgettable adventures and connections for our travelers, and knowing that we’ve contributed to your journey makes us incredibly happy. We wish you many more amazing experiences, and we're always here to support you along the way! 🌍💙
Cheers,
Worldpackers Team