It was fast effective efficient they…
It was fast effective efficient they had what I wanted the color I wanted purple
About World Wide Stereo
Data updated- Website
- worldwidestereo.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 62% (8/13)
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About this business
World Wide Stereo stands out nationally for its unwavering dedication to customer satisfaction, boasting certified industry sales and system design specialists ready to provide personalized shopping assistance and expert advice. With over 45 years of excellence, this award-winning technology integration firm operates one upscale retail showroom in Philadelphia and offers a seamless nationwide e-commerce experience. Whether online or in-store, customers receive the same exceptional service. As leaders in consumer electronics, World Wide Stereo proudly represents every brand as an Authorized Seller, ensuring buyers can shop with confidence, receiving top-quality, new merchandise with valid manufacturer warranties and unparalleled support.World Wide Stereo was inducted into the Consumer Technology (CTA) Hall of Fame in 2017 and was nationally recognized as CTA Smart Home Integrator of The Year in 2023.
Written by the business, not verified by us.Is World Wide Stereo legit?
World Wide Stereo (worldwidestereo.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 62% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering and checkout process is smooth, straightforward, and very easy to navigate. Consumers often note the fast shipping times, stating that packages arrive securely well-packed and in excellent condition. People also consistently appreciate the friendly communication and knowledgeable assistance provided by the customer support team. Some reviewers were not happy with significant delivery delays, extended waiting times, and a lack of proactive updates. A few other people also felt that customer service was unhelpful regarding return policies and described receiving defective merchandise.
Auto-generated from all reviews of this business. For reference only.What people say
Worst experience ever, won't exchange damaged tv
Literally one of the worst experiences I've ever had with a company. With my original order I was sent a used return from Amazon even though I purchased it directly from them, they gave me a discount and exchange. I wasn't fully satisfied so I was well with the 60 days with my exchange so I was happy to pay the fee and difference for a different tv when I received the new one it arrived damaged with the speakers being dislodged into the back of the tv, I sent all the pictures they wanted even some close ups and they told me they don't see anything wrong with the TV basically indicating that they didn't even look at them because the issue is very obvious but when they finally did see the photos they realized their mistake but instead of owning up to it they are refusing to exchange for my original purchase and only want to refund my order. Jenn and Ira are both terrible at customer service and they would rather lose a sale and customer because they can't admit they messed up.
Reply from World Wide Stereo2025-01-02
Hi Andrew, Thank you for sharing your feedback. We’re truly sorry that your experience has not been as smooth as either of us would have liked. When your first TV had issues, we shipped an advanced replacement and issued you a significant partial refund for the inconvenience. When you were not satisfied with a feature on your replacement TV and wanted to exchange it for a different model, we shipped the upgraded model to you. Unfortunately, that (third) TV did not meet your satisfaction, as you reported there may have been concealed damage of some sort, and you requested us to then re-ship the unit you had just returned to us stating that the original LG G4 TV worked perfectly. We understand that it can be difficult to make a decision finding the gear that is best for you, especially when making an investment in AV gear like this, and during the added stress and delays of the holidays. However, please know that our team has been working diligently to find a solution that meets your expectations, including: Immediate Replacements: We shipped new TVs promptly—even before receiving returned units—to minimize any downtime for you. Partial Refund & Discounts: We offered credits and upgraded options to acknowledge the inconvenience and help you find a model that would suit your needs. Ongoing Support: We addressed each concern, communicated frequently, and processed multiple exchanges in an effort to get everything just right. Despite our best efforts, we recognize that the repeated challenges you encountered led to continued frustration. At that point, we suggested a full refund to spare you any additional hassle. We regret that these circumstances caused so much disappointment, and we appreciate your patience throughout a very busy holiday season. We welcome the opportunity to speak with you directly if there’s anything further we can do to help. We do take every review seriously and remain committed to providing the best possible service.
Sanus TV Wall Full Motion Wall Mount
I purchased a Sanus TV Wall Full Motion Wall Mount from WWS before Christmas....Dec 19th at 10:30PM and it was delivered on Dec 21st!! I'm just waiting for the time do do the install. I originally chatted and asked their opinion on the mount. After reading some more reviews I started thinking about a Kanto mount instead, so I chatted back to WWS again for their opinion if one was better then the other. They said both were very good mounting products and since I already had the Sanus, I should do just fine with that one. Great service from WWS, good pricing, good shipping, and good advice. What more could you ask for!!!
Delivered on time
Navigating website and purchase was easy. Was concerns about legitimacy of company, but was reassured that it was a Target affiliated company. Ended up purchase my TV for almost $150 less from World Wide Stereo then Target! Delivery date as promised.
My $1300 Purchase is Untrackable
I ordered a set of XLR cables and an EverSolo DMP-A6 Master Edition. The XLR cables shipped FedEx and were delivered 3 days after my purchase. I got dailly tracking updates. The $1300 DMP-6 was shipped USPS, I still do not have it after 5 days and I only got tracking updates the first two days. Now my $1300 Christmas present is floating in the wind and nobody can tell me where it is or when it will arrive. Had I known that you would use the worst shipping option for the most expensive item I purchased, I would have gone to a different store. BTW, there was no option to upgrade the shipping in the checkout flow. I will never buy from World Wide Stereo again. Save yourself the trouble and order elsewhere.
Reply from World Wide Stereo2024-12-23
Hi Jon. Thank you for taking the time to share your experience. Sometimes tracking can be slower to update on shipping carrier websites during the final stretches of the holiday season and we're truly sorry for any worry that this may have caused you, especially this time of year as you're trying to get your gifts squared away! According to the tracking info, it looks like your order arrived yesterday. We hope everything is now in order and you've already got it wrapped up! If you still need any assistance or have further concerns, please don’t hesitate to reach out to us directly. We value your feedback and will certainly keep it in mind as we work to improve our shipping options. Happy holidays and a Happy New Year to you and your loved ones.
Why I chose
A review of the type of product that I wanted that agreed with other reviews. You had the product and were able to ship.
Arrived timely.
World Wide Stereo was an easy experience
Shipping was flawless and delivery was much faster than I expected.
Great Experience
Product was in stock, quick shipment and when I had a question my email was promptly answered.
Great Customer Service
I had ordered the Node Icon and it was delayed from the manufacturer. After the second delay, I reached out to customer service asking if there was info on when it would ship. They replied promptly. Although they hadn't received the full shipment yet, they did get one in and they said they would have it shipped to me. It arrived 2 days later...awesome. Great customer service....thank you!!!
Best place to order electronics online.
They had a great deal on the TV i was looking for plus the store is pretty close to where I live. Navigating their website was fast and easy. Thank you again. You will have my business for future purchases. You guys are great, thank you.
the bowser and wilkins anc is non…
the bowser and wilkins anc is non existent. unfortunately they fell out my pocket so the case is nicked and cant return. waste of 400 bucks plus the controls didnt work before i dropped them doesnt reverse. stay away
Reply from World Wide Stereo2024-12-19
Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations and that they were damaged when they were dropped! I know Ira on our Supper team has already spoken with you and we appreciate the opportunity to speak with you directly. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Your satisfaction is very important to us, and we’re here to help.
Easy to find what I needed and phone…
Easy to find what I needed and phone help was superior in confirming correct item and noting special issues I need to be be aware of when installing,
I'm still waiting for my order.
With the help of Ira
With the help of Ira, ordering was easy.
Arrived in a timely manner and as…
Arrived in a timely manner and as described
Ira Segall Product Specialist WWS Excellent Customer Support
Excellent customer experience! Hey, when you drop a $1000.00 bucks plus on a turn table cartridge, you want to make sure it will work. Sent an email to WWS for what i was looking for. Ira responded saying give me sometime to look into this one. He went to the manufacture (Ortofon) and got all the behind the door specs.He even copied there response so i can see exactly the adjustments i need to do to my tone arm. Ira thank you for taking the extra steps so i receive exactly what i needed!
Online purchase was great
Online purchase was great. Fantastic delivery time. I will definitely order from World Wide Stereo again!!
Good Customer Experience
I thought the website was easy to navigate. I was browsing for a particular product and found it with ease.
Fast easy shipping and ease of…
Fast easy shipping and ease of purchasing.
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