not good
u do not provide good service, everything takes a long time, and they don't have all the languages, and I haven't been reimbursed.
About WPS Office
Data updated- Website
- wps.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 9% (20/224)
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About this business
WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.
Written by the business, not verified by us.Is WPS Office legit?
WPS Office (wps.com) has a 3.1 out of 5 rating on OK.one, based on 524 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 38% give 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers expressed deep dissatisfaction because unexpected subscription fees, sudden paywalls, and updates caused issues with file access. Reviewers also noted that the application overrides default settings, changes icons, and installs itself without clear notice. Many people experienced severe issues with customer support and found the overall software behavior intrusive and unacceptable. Some people were satisfied with the application, mentioning it is easy to use, helps format documents well, and serves as a practical tool. Others pointed out that the software worked well for free over long periods without any unexpected payment demands.
Auto-generated from all reviews of this business. For reference only.What people say
switch and bait
switch and bait! I was looking at a 2yr $39.98 deal and they charged for a much more expensive offer (2x the price with auto renewals - which I did not sign up for!). Within 10 min I cancelled subscription and now have been fighting to get credit issued. \buyer beware - dont buy WPS products. No C/S phone only email and no response.
Two year AI subscription charged without my knowledge
I decided to take a two year subscription to WPS Pro. However I find that I have been charged also for an AI option. I have no recollection of seeking this option , as I already subscribe to another AI provider. I have tried to contact WPS support regarding a refund. I completed as far as I could see, all of the elements of the page. However when I pressed the send button, nothing happened . I tried several times and then gave up in frustration. My experience is v poor in these early days . G.R.Szary
WPS Office is like a virus
WPS Office is a virus! I disabled autorun, but it still starts. It reconfigured the "default file" startup settings to suit its own needs, and when I change them back, it still reconfigures them for its own purposes. I disabled WPS services in Task Scheduler, but it still launches them, launches in the system tray, and shows you a banner about sale right on your desktop! I'm so sick of it. WPS Office made me buy Microsoft Office. .
Terrible User Experience
If I sum up my 3 years of my experience using this software: Terrible. I'm only using it because it's installed on my work computer. But I am fed up with it. I'd rather use the original software suite from Microsoft or others. This software is extremely annoying. For example: 1) Every time you save a document, it ask you to upgrade 2) If you want to merge PDF, it only tell you the free account limitation when you attempt to merge files (max up to 5) 3) If you want to swich page location, it lets you switch it first and when you attempt to save it, it says it's a paid account feature (in apple it's already free) And I have many similar frustrating experiences. Their word document doesn't format well, sometimes I have to copy the text to google docs and copy back to WPS to achieve a better looking format. They will have a long way to go if they want to achieve a better software experience.
This company looks like a scam
This company looks like a scam! They lure you into paying for their services by stating the price for one month, but the cost turns out to be 12 times higher because they charge the annual fee from your card without your consent! They don't refund your money.
Ever bad software ,wastage of time…
Ever bad software ,wastage of time .crab . Please do not waste your time to download it . Complete hell
not nice bro
installed itself on its own and I couldn't take it off my task bar so I had to manually delete it off my computer. Im not even the person intdoing office work and stuff get out of my computer fam
They had to make everything premium why…
They had to make everything premium why are u shoving down our throat every step don't download the worst
Absolute Malware at this point
if i could give 0 stars, i would in a heartbeat. i have an antivirus made by them currently installed (which i should uninstall as well) and just because i have their subpar antivirus in my computer, they think they can just suddenly install their unwanted and useless office suite, which i absolutely don't want on my computer. i could be minding my business and suddenly wps office just installs itself out of nowhere. i never clicked install anywhere, i never said i want this app on my computer, and every time i delete the stupid app, it comes back like one of those exes that just can never seem to leave you alone. when i delete the app, there is a window that asks why i decided to delete. every time i tell them the same thing. it installs itself, like a virus, and its always with out my knowledge or consent. WPS, do you think if you just force your obsolescence onto random peoples computers, they'll accept you? they wont, it just makes you more annoying and clearly you don't read the feed back i have to constantly send when you ask me why i want to delete the app. you think you're being smart when you sneak onto my computer with out me knowing. you're not. you drive away potential customers this way with your foolish marketing tactics. i never want this app on my laptop again, and maybe actually listen to peoples feedback for once.
So I tried their free trial period and…
So I tried their free trial period and didnt feel that I was getting more or anything better than ex. Microsoft so I wrote on the 20 of oct, thank you for 4 mins of trying you product. However I do not wish to become a customer and please just stop my free trial period now bc I will not become a customer so remove my name and card information from your system asap Sincerely Christina knudsen On the 22 of oct. They send a mail that I only had One day left of my free trial period but I already send the a mail not accepting their membership and on the 23 of oct. i was standing at my vet doctor having emergency c- section on my cat who would die and her kittens if she dit not have that surgery. And then I didnt have enough money because wps had wiith drawn for 3 months of some AI thing 449 d.kr and ene year of membership 329. D.kr thats more than 110€ And they dont react or write back they just take your money and ignore you.
Good product and support
I used the trial period while testing different apps to translate a large pdf file to help a friend that needs this type of solution. WPS was the only one that worked, although saving the results was challenging. While I was testing the product the trial expired and I was charged for full annual subscription. I notified the support office immediately and they supported me to cancel the subscription without paying the annual fee.
Cheats
Cheats! 1 signature cost $78! Not everybody is tech savvy
No return. Zero service unfortunately.
Hello, no follow-up with their customers, I simply will not recommend their products, once the transaction is made they do not even respond to your emails., fortunately I paid for a month to experience the product, no more and once on my account I do not have access to the services that I purchased. I give the lowest rating and I do not recommend. I submitted a refund request immediately → No return. Zero service unfortunately.
I tried a free trial of WPS home
I tried a free trial of WPS home, but found it wasn't for me, so I cancelled any further pyments. That was over a year ago. To my surprise, when checking my bank acc on Monday, I found that I'd been charged £33.49 for a subscription renewal. As I never had a subscrption in the first place, I cannot understand how they could take this money from me. I have tried their feedback page, and 2 emails to their support email, but haven't had an acknowledgement of receipt, let alone a reply. By taking this unauthorised withdrawal, I actually defaulted on a DD payment, so this has caused me grief and stress.
Extra payment for an AI package without asking for it
I had problems related to payment. They induced me to use an AI package, and changed me an extra value for that. I tried to unsubscribe and get my money back, they answered me, but they haven't refunded me until now.
Big mistake
📌 Question for WPS Office How can I be charged for a full subscription period just from an accidental click on an in-app popup? No price was displayed No confirmation was requested No redirect to a secure page No email notification was sent I submitted a refund request immediately → it was rejected Order ID: ORDER_FF_WD35F43Q0PIA72N4QH810 Is this fair practice from a global company? 🤔 #ConsumerRights #WPSOffice #UnauthorizedCharge #DarkPatterns #Refund
Avoid at all costs
I tried to view a file a client sent me and this programme just started installing itself on my computer. No question about whether I wanted it, no question about which drive to install on or whether I accept their terms and conditions, just forced itself upon my pc. It set up tasks in task scheduler, auto-run at start-up, pop-ups every 5 minutes asking me to upgrade and subscribe. You know what other programmes do this kind of thing...viruses and malware. Avoid at all costs.
The main problem I have with WPS office…
The main problem I have with WPS office is that everything includes AI now. There is no option not to have it either. Also nothing on this now is quick it is so long winded previously you had the icons on your dashboard click on the program you want and use it immediately, now you have to go into the main icon then click on word then you may be able to use the program. I find it so long winded now it is pathetic. Nothing quick and easy about WPS office any longer. Even the older versions have AI included with them now. Not everyone likes AI so why does WPS make you have AI. That is so short sighting of them. They obviously believe that everyone likes AI well I don't the less I have to do with AI the better. AI is just making people lazy. Which is why I detest it.
Lack of Trust/ moneyhub transfer
The cutover window from moneyhub was too short. We only noticed the day before,and then could not sign up remotely on the last day due to data connectivity issues. We will not use this company due to a lack of trust with our data/ or possibly being held to ransom in future.
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