Very bad experience
Very bad experience. I made the mistake to install it. It's not helping me at all. BUT! They keep sending me emails even after unsubscribing twice. Disgusting.
About WPS Office
Data updated- Website
- wps.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 9% (20/224)
Do you own WPS Office? Claim this profile for free and start replying to reviews.
About this business
WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.
Written by the business, not verified by us.Is WPS Office legit?
WPS Office (wps.com) has a 3.1 out of 5 rating on OK.one, based on 524 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 38% give 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers expressed deep dissatisfaction because unexpected subscription fees, sudden paywalls, and updates caused issues with file access. Reviewers also noted that the application overrides default settings, changes icons, and installs itself without clear notice. Many people experienced severe issues with customer support and found the overall software behavior intrusive and unacceptable. Some people were satisfied with the application, mentioning it is easy to use, helps format documents well, and serves as a practical tool. Others pointed out that the software worked well for free over long periods without any unexpected payment demands.
Auto-generated from all reviews of this business. For reference only.What people say
borderline malware
Very invasive and incredibly irritating app. I've never had any other app where it changes my settings without my permission over and over and over again. I have my own PDF viewer and prefer other image viewers, I literally only want this software for their word processor and nothing else. However, this garbage suite of an app will constantly and relentlessly change all documents to WPS. There is no setting within the app to prevent this. There is no way to only install what you need; it is a singular app. When you manually return the apps to your preference the app will undo your changes in about 1-2 weeks and you're back to their crappy software against your will. Not a trustworthy piece of software. Do not install.
Lacks basic features, zero customer support
The program looks nice, but lacks basic features necessary for any serious writer; for example, it doesn't allow easy access to your personal templates, which can be pinned in Word and immediately there when you click "New." In WPS, you have to go to File Explorer and navigate to the file for the template you want. There's no customer support of any kind - zero. So, once you've paid, if you find the program doesn't work for you, that's it - you can't get any help from WPS with it, and it's impossible to get a refund as there's no way to communicate with the company.
They took my money without authorisation
They took £45.99 on my card for an AI upgrade I did not want or ask for, and which I cancelled immediately on learning that they took the money. They are not giving it back.
found it totaly useless when away from…
found it totaly useless when away from home unable to write word doc ,keeps asking you to log in when you click on new doc ,just how am i suposed to do that with no internett acess in the field ?allways used to work when it was kingstone office
Constant spam
They constantly spam in the apps and also with pop-ups in Windows even when you pay for a subscription.
I used to love Kingsoft / WPS
I used to love Kingsoft, and even WPS 16 however since they insist that from WPS 16 it will have AI included forget it. I detest AI I prefer to do things my way not AI way. They only now cater for the fans of AI so they have lost me for good. I would much rather pay £5 a month than use a free version of WPS with AI WPS obviously doesn't care about customers as with them everyone has to have AI whether they like it or not.
Worst app ever
Worst app ever! It keeps trying to force me me to pay for subscription one WPS Pro and seems to be withholding actions now because I won't subscribe to the Pro version. Why on earth would I? when this one lets me down frequently. I won't be subscribing to your lousy app.
Made all my work lost
I just spent 2 hours on editing a file and when I try to save it just keep opening this spring sale window and asking me to buy the premium version because I was using the free version. It didn’t let me save the work at all and now my work is lost. Uninstalled straight away and not recommending to anyone ever again.
They lie about the pricing
They lie about the pricing . $3.33 a month over two year. THEY charged my card $119.00 straight away then two days later took another $169.99
tries to sneakily install some bullshit…
tries to sneakily install some trashy antivirus trough small checkbox on install
Dark patterns
Dark patterns. Agressive (background) software installation, file take-over and hard to delete software. Their userbase must be people that are not tech savy and elderly that don't even realise they are using WPS. OpenOffice and LibreOffice are much, MUCH better alternatives. This company should just quit completely imho, completely unnecessary company. They don't add anything useful to society. If you have to push your software like this, you are obviously doing something very wrong.
SCAM
SCAM! FRAUDULENT COMPANY! I signed up for a subscription on [date], paying €19.99 until May. But just two days later, they automatically withdrew €54.99 from my account without my consent! 1️⃣ Misleading pricing – The conditions on their website are unclear and deceptive. 2️⃣ Unauthorized withdrawals – A shady tactic to rip off customers! 3️⃣ Non-existent customer support – I sent multiple emails to different addresses, but I always get a response saying the email "does not exist." Unbelievable! I demand an immediate refund of my €54.99, or I will take further legal action. STAY AWAY FROM THIS COMPANY!
Not great software and I cannot…
Not great software and I cannot uninstall it. I uninstalled it from the programs part of control panel but it is still on my computer even though it doesn't show up as a program.
I recently signed up for the 14-day…
I recently signed up for the 14-day free trial of WPS Office in order to sign a PDF document. However, after subscribing, I realized that I was still unable to sign the document. As a result, I canceled the subscription within an hour. To my surprise, an amount of €79.99 was immediately charged to my credit card, despite the advertised free trial. I have already sent multiple emails but have not received any response. I kindly request an immediate refund, as I canceled the subscription within the free trial period. I appreciate your prompt attention to this matter and look forward to your response.
7-day free trial NOT refunded after cancellation
I signed up for a 7-day free trial as I needed a proper pdf reader/writer app and paid the amount of €35,99. Well before the end of the trial period I cancelled the trial, which was confirmed by WPS Office. Unfortunately, I received no refund and asked again after a few weeks via their web application, with reception confirmation. Again, nothing. After a few months I repeated my request. Now I received a reaction, signed with "Warm regards". A day later the message came starting with "Thanking you for your support" (?) and saying they cannot refund for some reason. In the end: they offer a PAID free trial.
worse thing to do
worse thing to do avoid this program
Beware
Beware! This program is exteremely invasive and one can't remove it. Clearly, the positive reviews are fake! The program installed itself through Chinese antivirus (are we surprised?) and downloaded huge folder of file. Then it spread all over computer like a virus in Local, Roaming etc. It is very hard to remove. You can't remove it from Office, it overwrites all Excel, Word and even pdf files. Our company is preparing a lawsuit to bring them to court and pay damages.
Because is so invasive that should be illegal.
So intrusive as took over everything and mega stubborn to be removed. Never again.
This is an awful product
This is an awful product! This stupid program let install itself through 360 Security without my permission. Now it takes almost 1 Gb of space. When I uninstalled it didn't show up anymore in the installed programs but it changed all associated MS Office files to this stupid WPS Office. Now I can't even remove it with external force deletion software. I removed the keys and everything but it still shows up. Worst experience which I didn't request and now can't remove!
People also looked at
LibreOffice
MobiOffice (formerly OfficeSuite)4.7
ONLYOFFICE
SoftMaker
Softonic.com
Thumbtack1.8
Microsoft1.2
Magnific