they just want you to buy the premium
they just want you to buy the premium IF you dont buy the premium after some time they wouldnt let you save the file after some time.
About WPS Office
Data updated- Website
- wps.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 9% (20/224)
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About this business
WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.
Written by the business, not verified by us.Is WPS Office legit?
WPS Office (wps.com) has a 3.1 out of 5 rating on OK.one, based on 524 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 38% give 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers expressed deep dissatisfaction because unexpected subscription fees, sudden paywalls, and updates caused issues with file access. Reviewers also noted that the application overrides default settings, changes icons, and installs itself without clear notice. Many people experienced severe issues with customer support and found the overall software behavior intrusive and unacceptable. Some people were satisfied with the application, mentioning it is easy to use, helps format documents well, and serves as a practical tool. Others pointed out that the software worked well for free over long periods without any unexpected payment demands.
Auto-generated from all reviews of this business. For reference only.What people say
IT'S A COCKROACH
I keep uninstalling and it keeps coming back, I tried normal uninstall, third party uninstall, I even searched my whole hard drive for every file related to it and it keeps coming back. I never asked to install it, I never searched this app, but it always forces its way in my PC and changing stuff
Bogus charges for a subscription
I had used the free version of WPS for several years. When my daughter needed one of the templates that required a subscription, she signed me up for a one month subscription that I intended to cancel when she no longer need it. Soon after I found a charge of around $70 on my card. I wrote customer service and explained that this was an error and to please refund the money. I got no response. Two days later I saw an additional $90+ charge for the AI add-on, which the card company flagged as fraudulent. When I spoke to them they denied the charge and I also filed a dispute regarding the earlier charge. We’ll see what happens.
Misleading subscription, no 3-day trial, lost my money
⭐ 1 star – Very disappointing I subscribed to WPS Pro because I thought there was a 3-day free trial, but my account was charged 760,000 VND immediately. This is misleading. I have already sent an email with the invoice requesting cancellation and refund, but have not received any response yet. If this issue is not solved soon, I will report it on other platforms. Please contact me to process the refund.
The software does what it says it does…
The software does what it says it does BUT they charged me more than the offer I seen. The offer was for $2.99 and then I got the receipt in email and it was for $35.99!!! Talk about SCAM! Be careful when you buy products from this company. If the offer seems to good to be true it is! Take a Screen Print of offers so you have proof. I wish I had done that.
generally just malware bloatware and…
generally just malware bloatware and hijack. they not need admin to istall. and need admin to remove. what kind fu kup is that. it event create 3-4 task sceduler and run every minute to que update to scammy server. even u delete host app they will corrupt excel program with stupid icon issue. this wps made by hacker to f cup your computer
Will not uninstall without admin pw and…
Will not uninstall without admin pw and will automatically assign itself to open every filetype. Very intrusive and sketchy.
Do not subscribe
I mistook a pop up offer as yearly…
I mistook a pop up offer as yearly upgrade to my current subscription and paid for a full year. Turned out to be some AI subscription which i don’t need. Then i asked for a refund and cancellation and got told No. This is something i’ll never use, it’s like throwing away money for no reason. So i’m definitely done using this. The thing is slow anyways.
I’ve been trying to call every WPS…
I’ve been trying to call every WPS number just to change the way I want to pay my account and nobody ever answers you just get recordings. Very frustrating.
Very bad replacement for microsoft…
Very bad replacement for microsoft office and especially power point as many previous presentations are not compatible with wps and there are many errors. Useles. But the wors thing about wps office is that they force windows to automaticly make wps a dafault program. Whenever I make MS offoce a default the wps change it !!!
Does not let me unsubscribe
Does not let me unsubscribe. Deceptively leads me to Microsoft and asks to delete apps from there. When contacting support office, If I write unsubscribe it gives me error message but if I write anything else it goes through. Very deceptive and unethical.
Bought WPS Pro by mistake and canceled…
Bought WPS Pro by mistake and canceled immediately within 24 hours. I sent multiple refund requests and haven’t received any reply for 5 days. Very disappointed in customer service.
Misleading Trial – Charged Immediately
I signed up for the free trial of WPS expecting to test the app before committing to a subscription. However, I was surprised to see that I was charged immediately without any grace period. This defeats the whole purpose of a “trial” and feels misleading. The app itself has good features, but this kind of billing practice seriously affects trust. If the trial is not actually free, it should be clearly stated upfront. I’ve already contacted support for a refund. Be careful and double-check before you subscribe.
Hello WPS team
Hello WPS team, I was charged for a WPS Pro subscription on June 11, 2025, which I did not authorize. I've already contacted support but received no reply. Please help me with a refund. My email:
Program aggressively forces itself on your computer
Program aggressively forces itself as default app. When you change the default apps back, it somehow overrides your choices when you next install. Then it's really hard to uninstall. AVOID AT ALL COSTS.
No credibility.
I subscribed to the program and it was written in the offer that I have a three-day free trial and during that period I can cancel.. Using the program was difficult for me so I canceled the subscription during the free trial period. But I was surprised that the full amount was deducted from my personal account and I tried to contact the technical support service but they explained to me that the subscription was completed and the amount was deducted from my account and the amount cannot be returned even if I cancel the subscription during the free trial period. I believe this is fraud and forgery.
Avoid like the plague
I had it on my new laptop with Windows 11 for less than half an hour when I discovered that my File Explorer preview pane stopped working when it was installed. I uninstalled WPS Office/PDF and got my previews back. It took me all of 15 hours on a Sunday including a three hour assistance call from Microsoft to figure out what was causing the problem. If you use your File Explorer preview pane, then avoid this product like the plague. I've now lost £33 as they don't refund, even when it's their product that's faulty.
Poor customer support
I like the product very much and purchased the upgrade to WPS pro. I have recently bought a new pc and can get WPS on it, but I can't transfer Pro across. If it was not for this I would have given it a 5 star review. I tried the support FB page but my posts just vanish.
Cant print and save
WPS Office wont let me save my document. It kept trying to make me subscribe to their monthly service.
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