Hi friends! Thanks for visiting us on Trustpilot!Just a quick note before you review:We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide.We simply show tracking info from couriers' websites.If there's any issue with your package delivery progress, please contact the seller or carrier directly.Thanks for understanding!— 17TRACK Team
Written by the business, not verified by us.
Is 17TRACK legit?
17TRACK (www.17track.net) has a 1.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that their packages never arrived, even though online tracking statuses falsely showed successful delivery at their homes. Customers also experienced severe difficulties trying to reach customer support, as phone numbers were invalid and inquiry forms failed to submit. Reviewers expressed frustration over long delivery delays and receiving incorrect tracking numbers that offered no real updates.
Some reviewers were happy with the detailed tracking information provided for monitoring their incoming international shipments. Consumers noted that the platform helped them conveniently keep track of multiple orders in one single place.
Auto-generated from all reviews of this business. For reference only.
Ordered something from IG, got many tracking email updates from this company. However, it says it was delivered by the USPS, and the package was not received. Firstly, my mailman knows my address and he would not have delivered to the wrong address. Secondly, if this 17track company is only a tracking company receiving it's information from couriers, perhaps it should be including WHAT COURIER is updating the tracking info. If it can add who supposedly delivered it, than it should be able to provide the same info with each location it lists during the shipment. The company responses keep saying that they don't create tracking numbers or actually ship packages, they only provide tracking information given to them by the couriers. If that's true, the courier should be provided also. How else are people supposed to remedy the missing package?
Reply from 17TRACK2026-05-25
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
PACKAGE WAS NEVER RECEIVED AND YOU CAN NOT PROVIDE PROOF OF DELIVERY, WITHOUT ME PAYING $65 TO TALK TO SOMEONE!
Reply from 17TRACK2026-05-22
Dear Customer,
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
You tracking information needs to include city and states. After reading your response. Sorry don’t see why your tracking information can’t include city and state. A date and the word shipped isn’t that helpful. You still don’t have any idea where your shipment is located. I have two orders right now that have been weeks just saying date and shipped . After weeks of waiting for something from overseas. It would be nice to know where your package is located as it’s shipped across the US
Reply from 17TRACK2026-05-22
Dear Customer,
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
O dear! I have read a number of reviews and a lot of those concerns No delivery! Understand. 17Track is Not a delivery company . They take the given information directly from the company You purchased from, as to the shipping date and a tracking number. That company, you purchased from, is responsible for letting 17track know when Your order is on the move for deliverance. 17track, will then track the number given at every stage of it's journey. 17track at this stage may Not know who the carrier is, only a given number, until it reaches a larger carrier company, that has a recognised carrier address. Tracking is a lot easier when this becomes apparent. 17track will inform You, of shipping date, inbound arrival time. Custom clearance ect. If not known earlier, the parcel company responsible for final delivery, should let you know, when delivery is due Not 17track, they can Only guide you,(on information give by delivery company) when delivery has taken place.
I have used 17track a few times. They know the Asian and Chinese, postal workings. It does take by Western standards take a longer time than we would wish.
What you buy be it genuine or fake has nothing too do with 17track.
Reply from 17TRACK2026-05-22
Dear Customer,
Thank you very much for your detailed and insightful feedback. We truly appreciate your understanding of how 17TRACK operates.
As you correctly pointed out, 17TRACK is an independent tracking platform that aggregates shipment information from many different carriers such as Cainiao, SingPost, China Post, and others. Our role is to provide users with timely and accurate tracking updates so they don’t have to guess which carrier is handling their package.
We also strive to make the tracking experience easier by offering useful features like built-in translation, helping users understand status updates often provided in Chinese by some carriers.
We understand that some users might confuse the tracking platform with sellers or couriers, but to clarify: 17TRACK does not sell, ship, or handle any packages — we only display the tracking information provided by carriers.
Thank you again for your support and trust. If you have any questions or need assistance, we’re always here to help! If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Teama
it is a scam with in collaboration with other websites, one of them is umymall.com
Reply from 17TRACK2026-05-22
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Very helpful in giving me the information I needed
Reply from 17TRACK2026-05-20
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
Would give 0 if I could. I purchased from Foihletpath.com (scammers too) and they would send a tracking number to "replace" my purchase but when checking on it it says delivered but it never arrives. I've had 3 or 4 separate tracking numbers all of them never arrived. They work with other scammers to steal money. Nothing ever gets delivered. May your "business"be cursed in Jesus name if you don't repent and stop stealing.
I checked the tracking with my USPS and it's fake. There is no parcel registered with their tracking number, even though it has fake time stamps and updates. Buyer beware
Reply from 17TRACK2026-05-22
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Saying "tracking no. not found" in English and everything else is written in Chinese. They resent me the page with the same tracking # when I asked for the real # ,and still not able to tracking my order.
Reply from 17TRACK2026-05-22
Dear Customer,
We’re truly sorry to hear that.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
very bad service . my order shows as a delivered , but i didnt received any order its fake website
Reply from 17TRACK2026-05-22
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
As others report, this is a scam company helping other scam companies to steal your money. Do NOT trust or use this site. You will never get your package. Read the reviews...all horrible.
Reply from 17TRACK2026-05-19
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I appreciate to solve my problem. They replied on my mail immediately and helped me to find solution.
Reply from 17TRACK2026-05-20
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
My package was delivered to the wrong address. I received help at all. The site I was sent to for assistance was all in Chinese. I would definitely not recommend using these people. 😡
Reply from 17TRACK2026-05-20
Hello, thanks for your review and suggestions. Sorry for the inconvenience. We will note it down and forward it to our team for research. Thanks.
I purchased an item from Bruceshark and received a tracking no from 17Track but they cannot tell me whom actually couriered my package. The notes on the tracking says package has arrived and out for delivery but they cannot get in co tact with me yet nobody has. Then another note says they are rescheduling but they trying to make contact with me first but nothing to date. It's strange that no contact details of the actual courier company. This feels like a scam, can anyone confirm.im so pissed off
The Courier nominated is DEALFY, thier service is pathetic. They lied on thier tracking system, claiming that they tried contacting me but nobody has. I cannot reach them on thier WhatsApp platform, zero responses. I actually do t think they even have my contact no. U sure who. Does tbier local deliveries in Guateng South Africa??? No contact details of couriers or anyone for that matter
Reply from 17TRACK2026-05-20
Hello, thanks for your review and suggestions. Sorry for the inconvenience. We will note it down and forward it to our team for research. Thanks.
This company is absolutely terrible.
I have never dealt with such a useless, unprofessional, and frustrating tracking service in my life. I ordered a package from China to the U.S., and 17TRACK turned the entire process into a confusing disaster.
First off, the tracking links they send by email are complete garbage. Every time I clicked the link, it gave me errors or wouldn’t load correctly. Then I had to figure out myself that apparently you’re forced to download their app just to get tracking updates because their website barely works.
Then comes their pathetic excuse for customer service. I emailed them multiple times asking simple questions like who the actual U.S. carrier was and how I’m supposed to continue tracking my package once it got here. Guess what? Not one response. Nothing. Complete silence.
And the funniest part? When I tried emailing them again, the message bounced back saying the email address basically doesn’t exist. So what kind of company runs customer support with fake or inactive email addresses? That’s incredibly suspicious and unprofessional.
This company leaves customers completely stranded with no answers, no communication, and no real help. If your package gets delayed or lost, you’re basically out of luck because nobody there seems to care enough to respond or assist customers.
17TRACK is a complete joke. Terrible service, broken tracking, nonexistent support, and zero accountability. I wouldn’t trust this company with tracking anything important.
Reply from 17TRACK2026-05-19
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
Very informative, helpful and useful. OMG I am so satisfied with the email I received. Thank you for being understanding and caring, wow if only other companies were more like you guys. Cheers and thanks 🙏
Reply from 17TRACK2026-05-19
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
Horrible intermediary, no info can be given by them of where, what, when package can/will/has been delivered nor ANY help in shipping problems.
Reply from 17TRACK2026-05-19
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
Packages never delivered or lost and no refunds ever given. No support on lost or undelivered items worst shipping Co in the world anytime it says 17 track cancel order immediately it's a scam !
Reply from 17TRACK2026-05-18
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
They are scammers , just give you the run around and take no responsibility for parcels not arriving. AVOID AT ALL COST
Reply from 17TRACK2026-05-15
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
They claim to have delivered my package and did not. I believe they work with scammers or are scammers. DO NOT USE
Reply from 17TRACK2026-05-15
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
On your website, it says you delivered item to box T12 P924, which is not a box, but my area code, my address, could you please confirm delivery and date and time p
Reply from 17TRACK2026-05-14
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
Xylships
Epicooler
track718.us
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AfterShip