Hi friends! Thanks for visiting us on Trustpilot!Just a quick note before you review:We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide.We simply show tracking info from couriers' websites.If there's any issue with your package delivery progress, please contact the seller or carrier directly.Thanks for understanding!— 17TRACK Team
Written by the business, not verified by us.
Is 17TRACK legit?
17TRACK (www.17track.net) has a 1.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that their packages never arrived, even though online tracking statuses falsely showed successful delivery at their homes. Customers also experienced severe difficulties trying to reach customer support, as phone numbers were invalid and inquiry forms failed to submit. Reviewers expressed frustration over long delivery delays and receiving incorrect tracking numbers that offered no real updates.
Some reviewers were happy with the detailed tracking information provided for monitoring their incoming international shipments. Consumers noted that the platform helped them conveniently keep track of multiple orders in one single place.
Auto-generated from all reviews of this business. For reference only.
This company works with other companies to scam such as my mother's day purchase was made on the 7th of May to Funoio.com. which is another fake company. There is another tracking website associated with this site called 718 tracking.net. SAME THING Very poor graphics hinting it's fake also. Noticed all shipping times are the exact same time!
Red Fags everywhere! They can't even tell you what courier is doing the shipping. How can you track anything without knowing who's moving it...I'm so pissed at all these Chinese Scam companies in cahoots with each other. Money gone from Funoio.com and now insult added to injuries dealing with a fake business partner of theirs. Do not buy from Facebook or Funoio.com. Use American companies ONLY.
Reply from 17TRACK2026-05-14
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I did not receive my parcel although it is registered as being delivered. Extremely disappointed they will not help me further.
Reply from 17TRACK2026-05-13
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
This service helps fake companies scam people out of money!!!! This companies website says it is tracking a package for fake companies and then after a month of waiting for your package the tracking site then states that the package has been delivered and no package is ever received. DO NOT USE THIS COMPANY FOR ANYTHING FOR YOU WILL BE SCAMMED OUT OF YOUR MONEY!!!!! I would give a negative rating if I could. If your company is only a tracking company and you do not generate the tracking numbers then why would you allow them to put fake info on your website and give you negative ratings for false information. Maybe your company should start doing research on the fake information you are posting for website for these companies.
Reply from 17TRACK2026-05-13
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
I really appreciate the effort they have made to help me find my package that I couldn't even find myself, they were fast and efficient, I feel much better now
Reply from 17TRACK2026-05-13
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support.
Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels.
Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform.
If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
I received tracking through this company for easyshipsping and waited 40 days I never received anything and then today it said delivered to mailbox there is nothing there!! I'm not sure which company is the scam, but I definitely got scammed !
Reply from 17TRACK2026-05-13
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
I ordered an item online that shipped from China — I am in the U.S. I have asked 17Track several questions, including 1) Why I was getting repeated error messages when clicking the web-based tracking link they emailed to me (I later figured out myself that I had to download their app to track my shipment, the web-based link is inaccessible), and 2) how to continue tracking my item to its destination here in the U.S. through its U.S. partner shipping service?
I have not received any responses at all. It is impossible to figure out who the actual shipping carrier is through 17Track. Terrible customer service.
Reply from 17TRACK2026-05-12
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I received an email stating that my order had been delivered. I have not received my order. I have reached out to your courier company. Also where the order was placed I’ve not got a response. I am very displeased that I have no idea where my order is.
Reply from 17TRACK2026-05-12
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
It seems this company is scamming with the some outside source. I ordered never received any tracking and after I inquired they sent info 17 Track stating delivered to parcel post. I do not have parcel post. It was not shipped USPS and they are not responding. I wrote back and told them I was disputing with my credit card company.
Reply from 17TRACK2026-05-12
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
Order says it’s been delivered, still has yet to be found. Has not been delivered and this app is unreliable. No information on where my parcel is or who the carrier of it is. There’s no support from this app
Reply from 17TRACK2026-05-09
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I asked about the tracking and possible date of delivery. They only responded that they wouldn’t know when the delivery date would be, since it was not their duty to say so.
If they are the carrier they SHOULD know when they would deliver. But the worst of all was that they didn’t give me any information about the tracking.
It is not the first time I have lost packages sent through 17Track. If it was up to me I would definitely would not buy anything that they delivered because they are not reliable!
Reply from 17TRACK2026-05-09
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I ordered a package from Air-up it was shipped a month ago and has been in my location for a week but hasn’t made it to my house yet even though 17Track is showing my Eircode as being the sorting facility that the package is currently in- I was unaware we had a sorting facility in our house I have searched high and low haven’t found it or my package which I ordered via the Air-up website but it and 17Track must be total scam artists as neither are responding! Avoid!!!
Reply from 17TRACK2026-05-09
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
This company never delivered my package to me. They literally delivered it to someone in another STATE and then told me I should check with my neighbors for the package. Total joke! I tried repeatedly to explain the issue but they didn't care.
Reply from 17TRACK2026-05-08
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via [email protected] with your tracking number so we can help you find the exact courier.
I reached out with some questions about a package not knowing they weren't the actual shipping carrier but rather just a tracking platform. I had a response within minutes from them via email. They were kind, polite and incredibly courteous
. They explained to me what they did and what I needed to do as a consumer who is still awaiting my items. They even gave me tips on how to reach out to platforms to get a refund. I truly appreciate them and they kindness and being so helpful. Ignore those bad reviews these guys are really amazing.
Reply from 17TRACK2026-05-06
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
Absolutely joke of a company, my parcel apparently has been all over the world, and can’t even get the delivery address right, saying parcel out for delivery for the last 4 days, needs shutting down
Reply from 17TRACK2026-05-06
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem.
Best wishes,
17TRACK
Very cheap API to unify all shipping company APIs, it is cheaper than most alternatives.
The API only consumes credits when registering a package to track and their request limit is also very generous.
Reply from 17TRACK2026-05-06
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
17Track shows my parcel as delivered when it was not.
It showed the package as arriving in my home town but it was not transferred to usps and it never arrived at my house.I made a purchase from VANGUARD SEVEN and I think it was a scam from start to finish
I will never buy anything from a Facebook ad again.
Reply from 17TRACK2026-05-06
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem.
Best wishes,
17TRACK
: Platform being used to broadcast defamatory content about me on 500+ tracking pages — no action taken after formal report
I am a merchant, not a buyer. I am writing to report that a shipping agent is using the 17track platform to inject defamatory content into the customer-facing tracking pages of over 500 of my DYJ-routed shipments. The injected text publicly broadcasts my full legal name and personal phone number alongside a false accusation that I am a scammer. This is defamation and doxxing.
I submitted a formal report on April 30, 2026. The response I received did not address the issue and treated my report as a standard buyer complaint. The defamatory content remains visible on your platform as of today.
More concerning: the same defamatory text appeared on the tracking page of a completely unrelated business — a customer who purchased pajamas from a store that has no connection to me whatsoever. This is not a private commercial dispute. This is systematic abuse of your platform's data feed by a shipping agent, affecting innocent third parties.
I have identified the agent responsible and provided full contact details in my formal email report. I am now preparing legal action and filings with the Hong Kong Office of the Privacy Commissioner for Personal Data and U.S. federal authorities. 17track's failure to act after formal notice will be part of that record.
I expect escalation to your technical or trust and safety team immediately.
— Rocco DiBari, BFN Services LLC
Reply from 17TRACK2026-05-06
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem.
Best wishes,
17TRACK
Im not trusting you your thiefs im not receiving my parcel while you say i receive.
Reply from 17TRACK2026-05-06
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem.
Best wishes,
17TRACK
I can’t track my order on any website. Emailed, got my email sent back.
No communication at all!
Reply from 17TRACK2026-05-06
Hello,
This is the 17TRACK service team, thanks for reaching out.
We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem.
Best wishes,
17TRACK
Xylships
Epicooler
track718.us
T 17track
AfterShip