Abes of Maine (www.abesofmaine.com) has a 4.5 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and appreciate the dedication of the team. People frequently praise the staff for being extremely helpful, knowledgeable, and patient when guiding them through difficult camera and lens purchases. Customers genuinely appreciate the quick and efficient service, noting that representatives go above and beyond to ensure every single request is handled smoothly.
Some reviewers were not happy with unexpected upselling attempts and finding out that certain items were actually import versions rather than standard domestic models. A few people also experienced communication challenges or unnecessary delays when trying to contact support and finalize their online orders.
Auto-generated from all reviews of this business. For reference only.
Two High End lenses purchased, Zero issues so far !
I have bought two high end lenses from Abe's so far. Despite hearing mixed reviews on this company, my experience so far has been very good.
Notably, Jennifer Smith went above and beyond to make sure I was getting the exact model import vs retail. Also she ensured personally that I received my Lens on time ! As I needed it for work.
Thanks for getting us genuine products at a fair price.
I plan to keep doing business with Abes
and recommending to my friends.
Best,
Jeff Sova
This company called after placing the order and said I had ordered a "non-warrantied" item and that if I wanted a warranty I needed to upgrade my order to an item that costs $250 more. I said I wasn't interested and he said the more expensive one included more items such as a lens hood and tripod mount (but he didn't say if the other one didn't include those). He also promised upgraded shipping. He stated that the the other one would take 10 days to get to me and if I upgraded he would give me 2 day fedex shipping.
I ordered this at 6:00am, he called at 9:00am and said I should get a tracking number before the end of the day. I waited until 5:30pm without a tracking number so I emailed them. They never replied but I got a tracking number about 15 min later. The tracking number was for the slowest ground shipping available.
I currently am still awaiting my item but from what the tracking number says, I still have 4 days to wait. The only reason it isn't a 1 star is because it was still 5% off retail but if I would have known, I would have gone with a different company for MANY reasons.
Jennifer in customer service is a pure professional. She cared about my experience from start to finish and ensured my late day order would get to me in time for my special events. Great savings and service. I couldn’t ask for more.
r
ryan miller · 2 reviews · Experienced 2026-05-07 ·
★★★★★
Bait and switch
Bait and switch. List a lens online with a lower price than their competitors. Says In Stock. You order. Five minutes later they call you and tell you that it is not in stock and will take 8 weeks to ship. Then try and upsell you a higher priced version. After writing this review the manager called me to correct their wrong. She sent me the lens for the price advertised.
J
James McNair · 1 review · Experienced 2026-05-04 ·
★★★★★
Jennifer provided Top notch customer…
Jennifer provided Top notch customer service.
M
Marcus · 1 review · Experienced 2026-04-16 ·
★★★★★
Jennifer was a great help with my…
Jennifer was a great help with my order..excellent service all around..thank you Jennifer
I originally left a 3-star review, but I’m updating it after a great experience. Customer service reached out to me, understood my issue, and refunded the difference as promised. I was surprised they followed up after almost a year and a half. Now I’m very happy, my trust is restored, and I’m giving 5 stars. I would definitely buy from them again.
V
V Castillo · 1 review · Experienced 2026-03-25 ·
★★★★★
Highly recommend Abe’s of Maine
Jennifer was accommodating, patient, knowledgeable and sweet. She helped me in the best way possible and did her best to help me save money. Fair pricing and quality products. You call, real people answer and help. Highly recommend Abe’s of Maine!
B
Brenda Bell · 1 review · Experienced 2026-03-25 ·
★★★★★
Great service, great price!
I returned to Abe's because of the great service I received on a previous purchase, and Jennifer did not disappoint on this visit. She answered all my questions and gave me a great option. I'll definitely be back.
G
Gordon · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Ted is knowledgeable
Ted is knowledgeable, efficient, proficient, helpful.
B
Brian Prose · 1 review · Experienced 2026-03-09 ·
★★★★★
Jennifer in customer service was very…
Jennifer in customer service was very helpful. I had some initial challenges with the order but she was able to get it fixed for me. Thanks Jennifer
J
John · 4 reviews · Experienced 2026-03-05 ·
★★★★★
Customer Service Came Through
I had a small miscommunication regarding my order, but the customer service team worked with me and ultimately resolved the issue to my satisfaction. I appreciate that they took the time to correct the situation and ensure everything was handled properly.
Outstanding, helpful, friendly service at a great price
I've been seeking a major upgrade to my outdated camera equipment, and the whole process has been both intimidating and expensive for me. Abe's of Maine - through salesperson Jennifer - provided a perfect solution for me. Jennifer was knowledgeable, personable, friendly, efficient, and patient. She led me expertly through the purchase, answer all of my many questions thoroughly. The result is that now I have exactly what I need, at a price within my budget, and it was delivered in record time (appx 24hrs). I'll surely return to Abe's of Maine, and I hope Jennifer Smith will answer the phone next time too. Excellent job!
M
Michael Bates · 2 reviews · Experienced 2026-02-25 ·
★★★★★
I accidentally ordered the wrong lens…
I accidentally ordered the wrong lens on the Abe’s of Maine website. I called customer service right away and spoke with Ted.
He was extremely helpful and knowledgeable. I told him which lens I meant to buy and he fixed everything. He said the lens would ship out that day and it arrived at my house at noon today. I called Ted to inform him the lens arrived safely and as promised.
He was very humble. Thank you again Ted.
I will be a returning customer.
I had a very enjoyable, informative and ni pressure conversation with Michael in choosing a point and shoot camera. I was very impressed with his knowledge and will be back to speak to him regarding future camera needs. Well done Michael!
E
Eric Cattell · 1 review · Experienced 2026-02-20 ·
★★★★★
Acting with integrity
She called me to let me know that the product I ordered was an oversees version which wasn’t obvious from the marketing. I really appreciated her help getting discounts and working with me on making sure we had all the right parts.
A quick note to express my gratitude for your fantastic customer service. It's always a pleasure when someone to Michael Hartman, who is so knowledgeable and helpful with products and sales. It was a great pleasure doing business with you and will definitely come back again for many more.
Thanks again! Eric C.
Great experience buying from Abe’s. Purchased my Nikon D7500 from Michael at Abe’s 3 years ago and today he assisted me with the lens upgrade that best suited my needs. Will buy from him again
MICHAEL WAS WONDERFUL! HE HELPED ME WITH EVERYTHING AND GAVE ME ALL THE SUGGESTIONS I NEEDED!
E
Eric Taylor · 1 review · Experienced 2026-02-17 ·
★★★★★
The very nice understanding Customer Service Agent Jennifer Smith
Ms. Jennifer Smith helped me to purchase a lens from Abes of Maine. I wanted to know what the prices difference between Abes and a competitor. She explained what the differences were in the warranty. She let me know why Abes charges less aand what was included and not included. And she even upsold me to a version that cost more but I understood why and I did not mind paying more. She was very professional and most of all she was nice. As opposed to another Abes customer service agent who was mean, did not want to answer question just. He just wanted to make a sale. If it were not for Jen I would not have never bought anything else from Abes Again god bless Jennifer.
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