Abes of Maine

Great customer service from Michael

Michael called to verify that I had made the actual purchase and suggested accessories that were not included with the camera. Great customer service!!!

Exceptional Service and Expertise from Michael at Abe's on Main

I had an outstanding experience with Michael at Abe’s of Main. He helped me select two Sony camera lenses and truly went above and beyond - taking the time to understand my camera, my kit, and what would work best for me. He also made sure I received the best possible deals, which I greatly appreciated. This was hands-down one of my best customer service experiences. It’s so rare to receive this level of personalized service and thoughtful follow-up. Michael was knowledgeable, patient, and genuinely committed to making sure I walked away happy and confident in my purchase. I highly recommend working with him if you’re considering camera equipment or tech in general. Thank you, Michael!

Extremely helpful and knowledgeable

Extremely helpful and knowledgeable. Went out of his way to help me with shipping and I really appreciate it.

Micheal was fantastic

Micheal was fantastic. He helped get all the accessories I needed and made sure I got the best deal. He also made sure that my camera went out same day. Abe’s has amazing customer service. They are my new camera shop.

World class customer service from Michael

Michael called this morning to help me with my order. He was absolutely fantastic and so very helpful!! In my opinion he provided the best 5-star, world class customer service. Very professional and courteous! This is the standard I have come to know & love from Abe's of Maine!!

The call back was outstanding

The call back was outstanding To make sure I was real. Courteous and outstanding knowledge of the camera thank you so much. I will continue to do business with you..

Excellent Service Recovery

I’m giving this review 5 stars for the latter part of the experience, and not the former. If I could give the return person zero stars, I would. I purchased an expensive Sony telephoto camera lens 41 days ago, which I am now unable to focus in. I called to see if I could return it, and literally got yelled at by the return person, who asked me while listing them off to me, which camera stores I thought would let me return a camera over 30 days after purchasing. She was rude, aggressive, and grossly unprofessional. I was driving and drove into a rural area and started losing service, which in hindsight, I’m glad I did. I had no desire to listen to any more of her hateful rhetoric. A little while later, I received a call from Jennifer Smith regarding the incident. I was rather surprised, as I felt I had just figuratively rolled down my window and thrown out $1689 for nothing by purchasing the lens and attempting to return it in barely over 30 days after the sale. She apologized for her subordinate’s bad behavior and rectified the situation in the best way possible. Jennifer was professional, kind, and extremely reasonable. I had easily made the decision to never use Abe’s again, but Jennifer came out of nowhere and changed my mind completely. She is the epitome of what customer service should be for any company. Thanks again, Jennifer!

Michael at Abe’s of Maine really made…

Michael at Abe’s of Maine really made my day. When missed a a call from him the morning after making a purchase I was expecting bad news like the product was out of stock or something negative. Instead, I had entered my address incorrectly, and Michael corrected it expeditiously. He also helped with expediting my shipment and upgrading my order to get the necessary accessories. Abe’s of Maine is a great company with a an excellent sales team. I wish I knew about Abe’s a long time ago.

Excellent Customer Service

I placed an order for a Canon RF lens, but didn't realize I had purchased the import model. Michael called me to confirm I had placed the order and also to confirm whether I actually wanted the import model (as opposed to the retail kit). He helped me change my order so I was getting the lens kit I intended to purchase. Michael was super helpful and kind and he helped me avoid a situation where I would have needed to return the lens. Thank you Michael for going above and beyond!

Great Service

Got wonderful and knowledgeable service from Michael. He made a lot of useful suggestions and managed to successfully "upsell" me in a helpful way.

Unexpected personal touch to the buying experience

Maybe about 30 minutes after I had made my order online, I received a call from Michael from Abe's of Maine to verify that, yes, I was the one who made the order for a new camera and lens. In part because I was having the camera speed to my place of employment instead of my house. He also verified with me about the purchase and have me some additional options. I was blown away by the personal attention that I received. This was my first purchase through Abe's of Maine, so I want expecting personalized attention like that. I will definitely be purchasing from them again. Thank you Michael, for that personal touch to the purchase.

Abes of Maine Forever the Best

I had a fantastic experience at Abes when I spoke with Michael. I’ve been a loyal customer for years and have bought from them for a long time. It’s been a while since I last visited, but they noticed my loyalty and upgraded my shipping and included some freebies for no charge. I’ll definitely be back, and the exceptional service they provide is the reason why.

First they contacted me to make sure it…

First they contacted me to make sure it was me then they gave me a great price on a package that was too good not to take thanks again

Bait And Switch On Nikon Z Telephoto

I purchased a Nikon NIKKOR Z 180-600mm f/5.6-6.3 VR Lens. Shortly afterwords I received a call to confirm my purchase. At that point the caller, Michael, asked if I wanted the retail market lens instead of the import market lens. He informed me that the one I ordered would not have the tripod mount sleeve. He led me back to the listing on their website to see the difference. To be clear their website showed the lens WITH the tripod mount attched in the third picture representing what I was supposed to be purchasing. For several hundred dollars more I could receive what was pictured during the time of my original purhase. Very Bad Marketing Practice. Stay away from this crew.

The salesman “Michael” lied about the…

After I received the Kit. One of customer service called and spoke with me. After conversation with her. She helped me out and gave me a good discount. Jennifer Smith 1-646-712-2220 EXT 221 Customer Sales Division. If you guys ever need to buy anything . Please contact her. She'll help out. One again thanks Jennifer for your help .

Best Price for new Equipment around.

Easy transaction

Easy transaction, no issues with online order,

Fast and easy to order

Fast and easy to order. Price was fair. Now we will wait to see how the shipping of the item goes.

Great Experience

Great price. Easy to navigate site. Free shipping. Birthday gift for my wife's birthday. Excited to get it.

easiness of the website and price