Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Fast, feasible and reliable
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Every time when I book hotels for my holiday, I always use different companies to compare the price & after a few times of keep searching hotels price offers, most of time, Agoda is the best , so far I have booked 3 different hotels via Agoda recently already ,also not only the offer is the best but also easy to book, understand & have free cancellations too, thanks Agoda & well done, I recommend Agoda to my family & friends too.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Zero. My booking has been declined twice in website. You showing rooms and then hours later saying there automatically unavailable
Dear Lover, We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your concern through our Help Center page for further assistance, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Lin
Aweful website defaults to the wrong date for the event booking and no refund issued. What a joke will take further action and will not be using the site again
Hi Roger Finney, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
AVOID AVOID - Booked a room, recieved confirmation, travelled 3 hours no room or booking. malaysia customer services for an hour who could only offer full refund +30 %. 30 days to wait for refund. Missing my sons parade because of theses scammers AVOID AVOID AVOID
Hi Terri, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
They are often cheaper than Hotel Trivago, and they have put me in touch with accommodations that have real character. Some were outstanding, some naff, but they were all an adventure.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
No hidden charges, everything is transparent if you really read carefully all the terms & condition
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I always find better deals on Agoda than other platforms. When I had a problem in the future I chatted to Agoda and problem was sorted fast. So far great service and great prices, easy booking process
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I would prefer it if agoda would take the hotel off ur site reviews was horrendous,i should have read details much closeras i booked it without realising i would lose my fee.
Dear MR ALAN FRETWELL, We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your concern through our Help Center page for further assistance, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Lin
Don’t trust them. Careful with this 3rd party provider!!!! Not all information mentioned in their site, bad surprises when you check in. When I booked a room, no information was provided on the room facing- it said all rooms a river facing - so I booked a twin room in a property named Madhvm for 11k rupees a night(non refundable) Surprise on arrival! The room was in the basement with no lift, garden facing and a temple blocking the view. Rechecked the agoda confirmation and found the mention garden facing which was not indicated in their website. Very disappointing and customer service has nothing to do - no compensation provided. 11k is a very high price for this, you can get far better place a much lesser in Rishikesh. I feel cheated by Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system: 1. Agoda Booking ID 2. Lead guest name 3. Email address 4. Summary of inquiry Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Pau
- 200 do not book with Agoda My earlier review I was waiting for a refund and advised to email my details though as a response to my comment. I did this, surprise surprise no response!! I Called again this morning to be told - wait for it - the 3rd party supplier is waiting on THEIR supplier to confirm the booking and can I wait 24 hours. It’s been a week. Are you asking them by pigeon post? I’ve now repeatedly asked for a refund. You owe me $1900. I want my refund and don’t bother replying to this comment with a sorry or please email and all that soft serve pat pat look at us actioning complaints. I did. I emailed the email in your comment and received your non existent service. Sorry doesn’t pay my card back.
Do not use this website, there is a glitch with their system. You put dates in looking for a hotel. Then a sale flashes for a particular hotel you book and the its booked the date you are looking rather then date you put in. So you think you are getting a bargain but thats because its booked you for today. Not the first time Ive had issues with them. Just lost almost $500. I have already spoken to Agoda, so why bother telling me you will look into it at person who responded from Agoda. I will be taking this to Fairtrading.
Hi Darren, Our apologies for the inconvenience caused. We are unable to disclose any booking information here, as this account does not pass our security verification according to our Privacy Policy: www.agoda.com/info/privacy.html An email has been sent to the booking`s registered email address. Please reply to the email and repeat your inquiry for further assistance. Thank you for your understanding. Regards ^Nillo
I am extremely disappointed and dissatisfied with Agoda’s service\. A booking was processed through the Agoda app without my knowledge or clear consent, and my credit card was charged without me entering my CVV or providing an OTP to authorize the transaction\. What makes this experience even more frustrating is that Agoda is now informing me that the booking is non\-refundable, despite my dispute regarding the unauthorized transaction\. As a customer, I believe I have the right to know when a booking is being finalized and when my credit card is going to be charged\. Customers should not have to bear financial losses over transactions they did not knowingly authorize. I have raised this matter with my bank and am seeking a proper investigation, a clear explanation of how this transaction was processed, and a fair resolution, including a refund. Agoda, please take customer consent, payment security, and consumer rights seriously. A non-refundable policy should not be used to dismiss a genuine dispute concerning an allegedly unauthorized booking or payment. I hope Agoda will address this concern responsibly and improve its booking and payment procedures to prevent other customers from experiencing the same problem. I cannot recommend Agoda without seeing this matter properly resolved.
Hello there, We sincerely apologize for the unpleasant booking experience you had with us, and appreciate your time for sharing us your feedback. Our support team will assist check and assist with your inquiry very soon. Please wait for their update over email within 24 hours or by today. Thank you for your patience and understanding. Kind regards, AA
I keep trying to submit a form to explain that I booked nov instead of Oct. This was due to the stress of driving to Liverpool at short notice because my father is in hospital. I understand the room is non refundable but we frequently have to stay here so a credit would fine
Hi Nancy, We appreciate your time for sharing us your feedback and we sincerely apologize for the unpleasant booking experience with us under this circumstances. Thank you for answering our call earlier. Our team will work on your case and get back soon for the update within 24-48 hours over email. We appreciate your patience. Regards, AA
As a regular business traveller, this was a very disappointing experience in Skylark in Athens on 07.09-09.10 . No customer service from management, who seem to see guests as cash cows with their strict no-refund policy. Due to an Agoda booking issue which they clearly messed up as I still had the search date 07-09.10 in my history , not 06-08.10 , I could stay only one night instead of two, with no reasonable solution offered. The hotel has a moldy smell, the shower floods the bathroom, elevators are extremely slow, Poor facilities, terrible customer service, and zero flexibility and problem solving by Agoda . Even if I recognised already after booking that they messed it up with wrong booking dates Same happend to me years back . My flight had a big delay in Malaysia, KL . So I arrived shortly after midnight to the new introduced „Agoda Home“ which was basically a service apartment . There was nobody for checkin anymore , I could not reach Agoda so I took multiple photos of the property including timestamps and booked again with Agoda a hotel in walking distance for one night as I had booked 4 nights with Agoda home. Next day reaching customer service they said no show no refund as they tried to reach me ( international flight and no connection ) . This was escalated to customer service management . No refund I had to bare the cost of hundred of Euros as a student . Will never forget this . Agoda by far the shittiest company if comes to customer service . Only Indians who say MR. We have to follow the process , I try to help you . Help you with nothing wasting your time . Almost as its their religion. Never again
Dear Kenan.H Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our WhatsApp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Unfortunately with my latest booking.Agoda is not been very helpful.Provide me with wrong booking
Dear Mary Grace, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met. After reviewing your case, we can confirm that our Customer Service team is currently addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email. Sincerely, ZT
NEVER AGAIN Agoda!!! Absolutely useless. I booked a hotel in Pattaya, Thailand, through Agoda, but when I arrived at the hotel, I was informed that the room was already gone!!! Agoda simply fails to transmit the booking details in time! This is completely unacceptable! I’d rather use Booking.com instead.
Dear JP, Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered upon check-in and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay. We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust. Sincerely, Rosie
Shocking Service. Made 2 bookings from Agoda, took money and then cancelled both bookings. Here is the chat with their customer service, where he / she states cant guarantee future booking wont be cancelled. Sent 01:17 PM sounds like i need to book withe Expedia. when you travel to Vietnam, i need to trust my hotel booking will be honored and not cancelled. This is my first booking with agodo. you obviously have a different business model. Customer Service Agent 01:18 PM I completely understand why you feel this way, and I am truly sorry that your first experience with us has been so disappointing. You should be able to trust that your booking will go smoothly, especially for an important trip. I can see why having two bookings cancelled would make you lose confidence. While I am unable to guarantee the outcome of a new booking or the return of the voucher, I do understand your concerns and I am sorry for the frustration and uncertainty this has caused.
Hi Alan D'ambrogio, Our apologies for the inconvenience caused. Please let us look into your booking issues from the Social Media Team's end. To proceed with the case, please email the case summary and booking ID to [email protected]. Our agent will respond within less than 24 hours. In the email subject, please write the following - [Agoda Booking ID XXXXXXXXX, TrustPilot #1251173] For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging). Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz
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