Agoda

I will never book with these Jackwads…

I will never book with these Jackwads again. Every other booking site sends you the confirmation to your email but Agoda makes you login with Apple Google or Facebook to tie everything together obnoxiously. Just send it to my email. I paid for it. I put in the email so send me the flight to my email Jack Wads Also their crappy Ai hangs up on you when you call

Anthony IMalaysia · 1 review · Experienced 2026-10-16 · Posted 2026-10-16

Diamond customer quoted RM2,371 for a Miss-to-Mr correction

Absolutely. I’d use this as the full Trustpilot version. It has enough detail to be convincing, but strips out your name, PNRs, dates and other identifying information. Title Diamond customer quoted RM2,371 for a Miss-to-Mr correction Review I have used Agoda regularly for years and am an AgodaVIP Diamond customer, but this experience has seriously damaged my confidence in the platform. I have five upcoming Malaysia Airlines domestic bookings through Agoda. My passenger name is completely correct. The only issue is that my title/gender was entered as Female/Miss instead of Male/Mr. I asked Agoda to correct this passenger-detail error. Instead, I received substantially different quotations across the five bookings: RM1,216.32 RM326.53 RM326.53 RM175.51 RM326.53 That is RM2,371.42 in total for the same Female/Miss to Male/Mr correction. To put this into perspective, the Malaysia Airlines domestic return ticket associated with the RM1,216.32 quotation cost only RM707.43 in total. Agoda is therefore quoting more to correct the title/gender than the entire return ticket itself. What makes the situation even more confusing is that Agoda’s correspondence has repeatedly discussed ticket reissuance, current booking classes, fare availability and even schedule-change language. I am not changing my passenger name, identity, flight, travel date, route or itinerary. I am simply asking for Female/Miss to be corrected to Male/Mr. I have provided identification, followed Agoda’s instructions, contacted customer service repeatedly and also approached Malaysia Airlines directly. The matter remains unresolved. I have repeatedly asked Agoda to explain why this correction is being processed through a fare/reissue workflow and to provide a clear breakdown of the charges. So far, I have not received a satisfactory explanation. Malaysia Airlines’ published guidance categorises a change of salutation/title as “No Charge”, which makes Agoda’s quotations particularly difficult to understand. I have already been dealing extensively with Agoda customer service, so a generic public response telling me to contact customer service again would not address the issue described in this review. The case remains open. I genuinely hope Agoda resolves this properly and fairly. If they do, I will gladly update this review to reflect the outcome.

Absolutely terrible service

Absolutely terrible service. Been a diamond member for a while and was told a couple weeks before my honeymoon that my room type was no longer available and i was to receive a double downgrade because of a mistake in the booking. Bearing in mind id booked 6 months ago and now prices really rose up, I was only offered 300 usd (on a 8000 usd booking) compensation. This only after fighting with Agoda and wasting hours on the phone for a week. Im so disappointed with this service. Would not recommend. I have a last booking with them but then never again.

Cancelling and rebooking

I cancelled a room booking because the wording on site said room had a shared bathroom then I found out it was a private bathroom. Once I realised my mistake I tried to get a match to the original price as it had gone up within 5 minutes of cancellation. After contacting customer services my issue was resolved.

Relatively easy site to use.

Good offers and better deals

Good offers and better deals. First time using agoda, will use again for future bookings.

Excellent service very easy to use…

Excellent service very easy to use site. Always very competitive.

Agoda Review

Agoda is a really great site. There's plenty of these booking sites to choose from, but Agoda seems to have the best deals and the interface on the phone app is really excellent. Happy to recommend to all.

Easy booking process

Very easy to book and prices are usually competitive. A lot of choices in cities worldwide. Not always easy to navigate the sub-menus, eg, when looking at different room categories.

Faisal SaeedCanada · 1 review · Experienced 2026-10-10 · Posted 2026-10-15

Mismatched booking

Mismatched booking, hotel description doesn't match, poor customer service and untrained call center agents. Overall bad customer experience. Do not reccomend to use this app to book hotels.

The fact I waited 30 minutes to book…

The fact I waited 30 minutes to book the trip the price rose by £366.00. This is a rip off! I have been a customer for over 10 years!

Absolutely disgusting I had booked a…

9Absolutely disgusting I had booked a few months ago to go to hailstead in Essex I chose the accommodation through choosing this app to found out the accommodation did not have me booked for the weekend I was going. Now the place I was booked out now are fully booked. But this app I booked it from took my payment from me and confirmed all my booking and gave me my reference number. When calling then they were very unless helping as there app went down. I will never book again with them and just to let anyone that is booking make sure you check if your actually booked where your meant to be going. I found out a week before I was going now I waiting for refund and had to pay for another place holiday express which I now know I definitely booked with them. So please be aware anyone booking with this app

Customer service is non-existent

Customer service is virtually non-existent. Expect to be given the runaround by an ineffective AI chatbot rather than being connected to a real customer service representative. I requested a refund because I never received the tickets I had paid for. Despite making multiple attempts to contact customer support at the point of sale, I was unable to get any meaningful assistance. When I eventually managed to raise the issue, I was simply told that the tickets were non-refundable, completely disregarding the fact that I never received what I had paid for in the first place. There is a significant difference between cancelling a booking and requesting a refund for goods or services that were never delivered. Extremely disappointing customer service, a frustrating complaints process, and a complete lack of accountability. I would strongly recommend thinking twice before booking through this company.

Alicja KPoland · 1 review · Experienced 2026-10-13 · Posted 2026-10-15

Strongly advise against booking with Agoda – Undisclosed fees and terrible customer support

I strongly advise against booking anything through Agoda. Upon arrival at the hotel, I was forced to pay an undisclosed mandatory fee of 70 EUR for cleaning, which was never stated anywhere in my original booking voucher or conditions. Booking ID: 701776879 Before my trip, I explicitly contacted Agoda customer support asking whether any mandatory cleaning or additional fees applied to my reservation, just to be sure. Agoda completely failed to provide any information about these costs. Meanwhile, the hotel claims they had already informed Agoda about this fee in advance. The customer support is appalling. For the past two days, I have been trying to get help via chat. Instead of taking responsibility, an agent sent me an updated hotel price list post factum and simply closed the ticket as "resolved". Sending fee details after check-in is unacceptable. This practice clearly breaches EU consumer rights regarding price transparency. I am entitled to a full refund of the 70 EUR that was withheld from my contract. If this is not resolved immediately and refunded to my account, I will submit an official complaint to the European Consumer Centre (ECC-Net) and relevant consumer protection authorities.

Ozgur OzturkTürkiye · 1 review · Experienced 2026-10-09 · Posted 2026-10-15

Agoda Does Not Stand by Its Customers – Think Twice Before Booking!

I booked a nice hotel for my girlfriend’s special day and paid significantly more for a sea-view room. I arrived before my girlfriend to prepare for the occasion. However, I found feces and semen in several areas of the room, including the sofa and floor. The room had clearly not been cleaned. On top of that, the windows were covered in mud, making it impossible to see the sea, despite paying extra for the sea view. I had also submitted special requests to the property in advance through Agoda’s messaging and options sections. Despite informing the property about these issues, they refused to help. I had to tell my girlfriend not to come, and our special day was ruined. The property also refused to refund me. I contacted Agoda, a company I trusted, expecting support. However, my issue has remained unresolved for approximately six days. Agoda’s response has been extremely disappointing: 1. Agoda said the property must acknowledge the problem. What happens if the property refuses to admit its own mistakes? Why should customers depend on a property’s admission instead of having their complaints and evidence properly considered? 2. Agoda said special requests depend on the property’s availability. This was not about extra services. It was about basic cleanliness and hygiene, as well as a sea view that I paid extra for but could not enjoy. Does the property need to be available before it can clean feces and semen? Does it also need to be available to clean its windows? Agoda’s response gives the impression that it is defending the property instead of supporting its customer. 3. Agoda has failed to resolve my issue for approximately six days. Whenever I try to contact live support, I am told that the service is unavailable due to high demand. When I send emails, I receive automated replies a day later instead of an actual solution. How are customers supposed to get help when they face such serious problems? 4. Agoda offered only around $20 despite my request for a full refund. Considering the unacceptable hygiene conditions, the money I paid, and the special day that was ruined, this offer is nowhere near an acceptable solution. Agoda has failed to resolve my complaint fairly. Booking through Agoda may be easy, but what really matters is whether the company stands by its customers when something goes wrong. I trusted Agoda, paid through its platform, and expected support when I experienced this unacceptable situation. Unfortunately, my experience has shown me that Agoda fails to take sufficient responsibility and does not adequately protect its customers when problems arise. My advice to anyone considering Agoda is to look beyond the prices and hotel photos. Think carefully about the support you may receive if something goes wrong. Booking date: October 9, 2026 Booking ID: 1783913456 I expect Agoda to take responsibility for this situation and provide a full refund.

Extremely disappointing experience .. cancelled at the last minute and left stranded

I had an extremely disappointing experience with the Hotel Markischer Hof in Berlin, Germany and would strongly advise future guests to think twice before booking here. On the day of check-in, at around 5 p.m., the hotel cancelled my confirmed reservation, allegedly due to water damage. Whatever the reason, cancelling someone's accommodation at such an incredibly late hour, on the very day they are supposed to check in, is completely unacceptable when no alternative accommodation or meaningful assistance is offered. I was in Berlin for a two-day business trip, and this cancellation left me stranded with nowhere to stay. I immediately tried to find another hotel, Airbnb, or even a hostel, but everything I could find was fully booked. I also tried contacting hotels directly, without success. At that time of day, finding alternative accommodation at such short notice was practically impossible. What made this experience even worse was the hotel's complete lack of communication after cancelling my stay. My messages were ignored, and the hotel did not even initiate the refund process. I eventually received my money back only because Agoda responded to my messages and intervened to process the refund. I understand that unexpected problems can happen, including water damage. However, what I find unacceptable is how the hotel handled the situation: cancelling at 5 p.m. on check-in day, providing no effective assistance, ignoring my messages, and leaving me to deal with the consequences entirely on my own. A hotel should understand the responsibility that comes with accepting a reservation. At the very least, guests deserve timely communication, a proper explanation, and reasonable assistance when a booking is cancelled at the last minute. Getting my money back through Agoda was the bare minimum, not a satisfactory resolution to the situation. A refund does not compensate for the stress, wasted time, and uncertainty of being left without accommodation during an important business trip. Based on my personal experience, I cannot recommend this hotel. The complete lack of support and communication when things went wrong was unacceptable, and I would not risk booking here again.

Severe Booking Violation, Health Risk, and Complete Service Failure

I explicitly booked a non-smoking room, yet I was assigned a smoking room where I cannot even breathe due to my asthma. Neither the hotel nor Agoda provided any assistance to resolve this critical issue. Furthermore, there was no running water in the room for the entire duration of my stay, leaving the shower and toilet completely unusable. Additionally, we booked a room with 3 beds, but only 2 were provided. Despite all these unacceptable conditions, Agoda has offered me a mere $6 in compensation. This response is entirely disrespectful and falls completely short of basic customer service standards. I demand an immediate investigation and a full refund for this unacceptable experience.

Ruben PlanjeNetherlands · 2 reviews · Experienced 2026-10-15 · Posted 2026-10-15

Cancelled booking without notification

Cancelled booking without notification. Check-In at arrival in the middle of the night was refused.

Thongau ThawiphatsakunThailand · 1 review · Experienced 2026-10-15 · Posted 2026-10-15

I booked hotel and deduct my money and…

I booked hotel and deduct my money and when I reached hotel and hotel didn't see my booking number or confirmation number. I called them agoda told me, third party booked it from booking.com confirmation number asked to check hotel. Hotel didn't get any information from Agoda or booking.com hotel told me, has room but didn't receive my reservation number or confirmation number from hotel.Not only first time,so many times. Frustrated and get mad. Their Genes also just name and actually no discount at all

Specialists are disgusting