Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
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Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
The prices are high even though for a repeated abd regular customer like me
I suspect agoda doesn't work with Best discounts for regular customers now there is no.cash backs also
Another issue is no hotels recognize agoda they only recognize booking.com
So proving the booking itself a big task
My most recent booking with Cocoon hotel in Pune has got issue as I had to explain many things even after sharing booking voucher (cocoon hotel have one idiotic and rude person in reception name " Atul" ) such idiots doesn't always care for Agoda customers
Not the best platform. The booking was easy but I had some problems with wrong payment details. I had to contact the support afterwards to get a refund.
They advertised a wrong price. Their website showed a price of 116 including all taxes. This included the city tax according to the website. But when I reached the property, they said the Agoda has not paid the city tax and I had to pay it in person again. I then contacted support who after a long conversation, agreed to refund me. Waiting on the refund now.
If there's any discrepancy, do NOT give out your money
update: after 2 months going back and forth with customer service, they finally reimbursed it. Good that they did, bad that there was so much delay.
host charged 208 instead of the 180 shown on my confirmation, a difference of 28 dollars. After 3 months of attempting to get in contact for the reimbursement that was promised by the customer support, I have yet to receive any payment
Agoda cancelled my confirmed New Year booking in Dubai without offering proper support.
Agoda cancelled my confirmed New Year booking in Dubai without offering proper support at first. Customer service initially responded with generic replies, ignoring my specific concerns. However, the issue was eventually resolved, and I appreciate Agoda’s quick response time. In the future, I would kindly ask for more personalised and thoughtful communication.
Go to the hotel first! If u can, check that the room Agoda is advertising is actually available. I stayed in Seminyak and you have to understand, in Bali the communication between Agoda and the hotels isn't great.
It's not anyone's fault it's just the nature of the beast.
What that means for you, is that it's a total roll of the dice if u get the right room.
In my situation I got lucky because the hotel staff actually gave me a free upgrade. But I really had to push for it.
At least there is some communication between Agoda and the hotel.
Good booking platform, but poor customer service and strict non-refundable policy
I recently made a booking with Agoda for the Travelodge Valencia Aeropuerto. The booking process itself was smooth, and I was initially happy with the platform. However, I encountered a significant issue when I needed to cancel my reservation due to a change in my travel plans.
First, the customer service experience was very frustrating. I struggled for a long time trying to reach an actual agent instead of interacting with the automated bot, which made the process unnecessarily difficult and time-consuming. Once I finally got through, I explained that my intention was to rebook at the same hotel for different dates. Unfortunately, my request for any form of goodwill gesture (such as a voucher or discount) was denied due to their strict policy.
Despite explaining that I am an AgodaVIP Platinum member and would continue to book through Agoda in the future, I was informed that there was no possibility for any flexibility due to their system restrictions and the non-refundable nature of the booking.
While I understand the need for non-refundable policies, I believe that Agoda should consider showing more flexibility, especially for loyal customers who want to continue using their services.
My overall experience left me feeling frustrated, especially considering that I was willing to continue booking through their platform.
Due to this experience, I do not plan to use Agoda in the future. The lack of flexibility and the difficulty in reaching a real person made this experience far from satisfactory, and I will be more cautious when choosing a booking platform in the future.
Hopefully, this review will help future customers of agoda.com be aware of the potential challenges when booking non-refundable reservations with Agoda."
The app would have been 5 star but they falsely advertises. Ex; they'll say something is £20 per night, by the time you go to check out its about £30 per night which is a huge difference.
They can not be contacted (easily)! (here is a hint!)
We did not receive a confirmation. I thought: perhaps I made a mistake in my email address. Let's contact them.
There is no way to contact them on the website. There is a chatbot, but you need the information in the confirmation mail to get this working.
The website say in many places that they are very easy to contact, and that their system is even better than calling.....
I send them a mail via customerservice in the address
Then I received an automatic reply, saying that the mailbox is not maintained. :-(
Then I tried their facebook page. Almost the same initial response: we are not available.
Miracle: I received an email with a phone number! Dial plus one for the USA, then 9292704046.
At the same time, the chat on Facebook responded, saying that they could see in their reservation system that a person of their team received my mail (!) and will be working on it.
So I called them (option 5 for other subjects) and the lady on the phone very kindly and very professionally helped me!
I booked two different hotels with Agoda for a trip to Thailand. The one hotel, in Patong was beautiful. The hotel in Phi Phi Don was very dirty, smelly and unpleasant. I cannot believe the reviews online were real. They didn’t match my experience of this hotel. Booking process was easy, the app is very useful. I would be dubious of their hotel ratings in future though.
Good evening,
I will appreciate if a human from Agoda customer service can contact me so that I am not speaking to AI in your site. This way I do not have to write a negative review without clearing the facts.
Their cashback reward offer appears ot be just a bait to solicit bookings. When it was time to request the cashback reward, I received q dead link on 2 occasions. My repeated inquiries through what they call "customer service" remain unanswered.
Meanwhile it went on. They blamed it on a technical issue and offered the two corresponding amounts as AgodaCash. I accepted the offer and received two e-mails stating that these amounts were credited as AgodaCash. However, my AgodaCash is still at $00.
It was finally settled, but it took a long time and a lot of correspondence.
Reply from Agoda2024-12-26
Thank you for the review. We apologize for the inconvenience caused. Your experience is important to us. If there is something more we can help you with, please write an email to [email protected] and include Agoda booking ID, full guest name, phone no. and inquiry details. We'll stand by hearing from you. ^AA
When we arrived at our hotel the hotel had no record of our booking. Luckily I had the confirmation and they had a spare room for us. This had a knock on effect with breakfast as this wasn’t recorded either. Thankfully the hotel staff were happy to ring and work this out whilst we left luggage and continued with our weekend. I am concerned about my other booking I have as I can see many other people have had this experience.
[Edit: Things have gotten better at Agoda. Alot? Some. I will add one extra star to my review] As a Platinum member, I have to say: always check other places before booking with Agoda. I must admit they’re often cheaper than the biggest companies, but Google Travel almost always helps me save more than Agoda.
The before price at Agoda is a huge scam. Sorry Agoda, but this is false info.
I’ve never had any issues with my bookings.
However, if you need to reach customer service, you might as well cancel the entire trip.
Book wisely.
Reply from Agoda2024-11-20
Dear Ruben Simonsen,
Thank you for leaving us a review.
I'm really sorry to hear about your experience. It sounds like you've had a mixed journey with Agoda, and I can understand how frustrating it must be to feel misled by pricing information. Additionally, it's concerning that reaching customer service has been such a challenge.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service and the overall experience we provide. Please email us at [email protected] with the following details so we can locate your booking in our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
HS
My advice is to book only hotels at
agoda if they are directly provided by agoda .
If you see other labels like reddoorz or oyo you dont always get the hotel room at arrival . Or you can be transferred to another cheaper hotel. In both cases you are not notified before .
those cheap other organisations dont help you.
I had problems to complain online to agoda with their chatbox and old email adres did not work .
But pissed of consumers website has correct adresses .
Now after 1 week most of my future problems are solved by agoda .
But i had 5 days in a verry bad hotel provided by reddoorz and being angry to that situation ruined my holiday .
For other part , agoda has often the best offer.
They belong to same organisation as booking.com and priceline and kayak but each can have sometimes also sharper rates.
So stay surfing.
Reply from Agoda2024-11-14
Dear Jan Spanjaart,
Thank you for sharing your review with us.
I'm truly sorry to hear about your unsatisfactory experience. It must have been very frustrating to arrive expecting a certain standard of accommodation, only to be redirected to a less suitable option without receiving a refund.
We sincerely appreciate your feedback and are committed to addressing the issues you've raised. We would like to investigate what happened with your reservation and work towards a solution that satisfies your needs. Please reach out to us at [email protected] and provide the following information to help us locate your booking in our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we hope to regain your trust.
Sincerely,
HS
I am a traveler. I have tried 'Booking', 'Hotwire', 'Kayak', 'Expedia' and 'Agoda' . Trust me, they have ALL gone down hill. Booking and Hotwire have completely lost the plot and I have now dumped them without remorse. Expedia is for the Tesla crowd and their deep pockets. Agoda is still for the working stiff, but they are slipping. On a recent stay in Thailand, they advertised a hotel at 387 baht, but refused to allow an online pay. I get to the hotel and they are asking 600 baht. Now, let's talk here. That's only about 18 USD. No complaints. But, where the complaint is, Agoda doesn't have a filter function that allows for the customer to filter out hotels who do not accept credit card payments. If you are an entrepreneur, you do accounting with your credit card purchases. This is essential for taxation. Agoda, please add this feature and stop with the bait and switch while you're at it.
Prices and different options are good, though they change if you access from different ways. For instance, ig you access from Tripadvisor they are slightly cheaper.
I consider though that is not acceptable the currency policy. The 5% extra charge should be clearly stated when booking and paying. It is not just enough to show it in the fine print somewhere else. It is a nasty surprise when you get the final charge. It is very misleading and tricky because the way it is defined and carried out. At the end of the day you pay in the currency of your bank, no matter the currency shown and selected.
