Agoda

Jankukke StewardessNetherlands · 2 reviews · Experienced 2025-12-10 · Posted 2025-12-15

I booked for a certain amount, got charged more!

I booked for a certain amount and got Linked through to the payment site and after paying (you do not see what you are paying at my creditcard anyways) I looked on my cc to see if all went well and they charged met €50 more! After half an hour waiting for customer service (dialed Belgium, got India) they Saïd send evidence (screenshot) and we Will get back to you in 48 hours. Still waiting and no reply almost a week later. Booked a couple of years ago and all went fine. This time i feel cheated!! They say now when booking the code I used expired because I tried to pay through Apple Pay which it didn’t led me and after that the code expired which is Humbug because the price still showed the same when I re-tried paying with my creditcard this time. So either they are mistaken or their system is at fault and not showing the right information. Eitherway not my fault and I couldn’t have know IF IT DOESN’T SHOW… With the added €50 shown I would not have booked through Agoda: Wish I hadn’t now and never Will again!! They are bad news. Do not book though Agoda! They customer service doesn’t help and cuts off the conversation everytime I ask for a solution: which they do not offer!

Didn't book the room properly and failed to tell hotel we had paid for breakfast. Caused a lot of stress

Was fine booking but the day before the weekend away I noticed the money that had been taken to pay for it the day before was now no longer pending. I rang the hotel and they had no knowledge of the booking from Agoda. They said contact Agoda as only they can sort it out. I was getting stressed at this point and tried to contact Agoda by chat but it was an AI who didn't understand anything I was asking at all. Finally after many failed attempts it gave me a number to phone. The lady I spoke to said she would call me back which she did within a few hours and said she had sorted it out and emailed me the correct booking reference. If we had had to do this on arrival at the hotel the next day had I not called to sort it out, I would have been livid as it wasted so much time and caused so much stress to us both. On arrival at the hotel we were told we had not booked breakfast or paid for it and we would have to pay £11.95 each per day. This caused another stress as we had ordered a room with breakfasts each day. I had to trawl through my emails to show the desk clerk. It was totally annoying. The desk clerk said Agoda were always doing it to them. It was awful what we went through when we should have just been looking forward to and then having a nice break away from it all. I will never use Agoda again.

CoachDJPhilippines · 4 reviews · Experienced 2025-12-15 · Posted 2025-12-14

I was given a PRICE GUARANTEE that failed

I was given a PRICE GUARANTEE that Agoda guarantees to offer me the same rate if I find a cheaper rate anywhere else. I got a response from their virtual assistant that since the booking is today, PRICE GUARANTEE does not apply to me. However, the booking is still for tomorrow so maybe Agoda did not even check the time zone? Also, they changed the cancellation date a day earlier too when it said on their site, I have till today to cancel. Probably this is Agoda's way to escape their guarantees. I appealed and will give you an update if Agoda will deliver their promise.

TommyUnited Kingdom · 6 reviews · Experienced 2025-10-14 · Posted 2025-12-07

Lots of hidden and misleading

1- Agoda gives discount codes. When you enter the code, the price initially increases to a more expensive rate, then decreases with the discount, resulting in a more expensive price. This is why Agoda says the discount has already been applied, so you can't see that nothing came off. 2- If you book Monday to Saturday, Agoda sets the price on the most expensive room and charges 7 nights at the premium rate, which could be 35 euros less than what it is on Monday to Friday, so it's better to do 2 different bookings to save you lots. 3- It's stated in the terms and conditions that kids are free. Always look at hotels' terms and conditions because Agoda charge you, so it's best to book 2 people first, then contact the hotel, which will save lots of money. 4- All the different loyalty plans they have are rubbish if you don't log in to your account, you see there's no difference for someone with bronze status than a normal browser without logging in. 5- pay later option can increase if the currency in tha countries your going to get higher and is usually more expensive so book and pay with free cancellation policy alot better and you save money. 6- customer service are terrible not like they where few years back they hang up on you if they can't answer this is why I do e a review of all of the above.

It’s cheaper going direct to provider

Kee Huat NgMalaysia · 1 review · Experienced 2025-10-28 · Posted 2025-11-28

New comers are getting better price…

New comers are getting better price than Platinum VIP

Mr. Michael Wood United Kingdom · 29 reviews · Verified · Experienced 2025-11-26 · Posted 2025-11-26

The norm is very good but occasionally…

The norm is very good but occasionally it slips….. Yesterday it started could cancel till 2 days before and I booked and paid and it them showed as no cancellation and no refund!!!!!!!!!!!

vladimir novikovThailand · 5 reviews · Experienced 2025-11-25 · Posted 2025-11-25

Agoda Flight Booking 1951189527

Agoda Flight Booking 1951189527 Hi,there. Agoda is still not helping me. I have already posted three reviews. For three weeks I have been asking Agoda to change my flight to an earlier date due to medical reasons. I have been left without my medication all this time. Every reply from Agoda says the same thing: “Contact us and we will help you.” But there is no real help. Only automated messages and no real solution. I cannot pay the amount they ask. It is almost the price of two new tickets. I am willing to pay a reasonable penalty, but not an excessive amount that I cannot afford. I am an older person, without my necessary medicine, waiting for help for weeks. Agoda promised support, but nothing has changed. Vladimir Novikov.

HMVSpain · 11 reviews · Verified · Experienced 2025-11-22 · Posted 2025-11-22

I like Agoda

I like a lot system of Agoda and their good prices. However, they can cancel your booking 2 weeks before arrival without any explication or offering any other option. This has caused troubles.

vladimir novikovThailand · 5 reviews · Experienced 2025-11-21 · Posted 2025-11-21

To Agoda Support Team.Thank you for…

To Agoda Support Team.Thank you for your reply, but this is exactly the same automated message I have been receiving every day for almost two weeks. I contacted your support many times and nothing changed — no real assistance, no solution, only repeated template responses. If you truly want to help, please provide a real person who can review my case and actually resolve the issue, instead of sending identical automated replies. Vladimir Novikov.

Decent prices but unclear extra charges

I booked my hotels with this platform because the prices were lower compared to other sites with the “Pay Later” feature as I could not confirm my travel plan yet. However, I was disappointed to find out later that the “Pay Later” option ended up costing more due to currency differences — something that wasn’t mentioned clearly during checkout. It felt a bit misleading, and I wish the extra charges were made transparent upfront. Overall, the service is okay, but the hidden cost affected my experience.

Andrew WongUnited Kingdom · 5 reviews · Verified · Experienced 2025-11-09 · Posted 2025-11-16

No complaints yet, it's too early to submit review, please ensure Dorsett Sheperd Bush will arrange window room for my stay in 14-16Dec2025, thank you

Too early to submit any review at this moment

Too many clickings

Too many clickings, I wish to view everything on 1 page

From hot deal to more expensive deal…

I booked a lot of rooms with Agoda before, but now things got a bit weird. Agoda promotes a room with their hot deal weeks, and I know the price is normally much higher for this place. So it looks like a really good deal and booked. I do understand some extra cost will be added at the end, still fair. Promo price is in Euro (my currency) but when I confirmed it changed back to the local currency of the country. At the end I paid even more because their exchange rate is far below the real exchange rate. So from a good hot deal to a more expensive room. Whole hot deal is just fake!

I was browsing accommodation on Agoda

I was browsing accommodation on Agoda. I moved from their site to check google naps and returned to it not realising that it had changed the date of my search. I booked the accommodation and realised too late that the dates were wrong. Agoda has done nothing to assist me in the refund, even though I just wanted to change the date. I understand their policy, however their customer service is still disgusting, and I will never use them again. They completely failed in what could have been a good customer service and have earned a zero star review. BEWARE! Edit update- Agoda did come to the party after writing this review and was able to obtain a refund for me. However, it should’ve not have taken a bad review to get acceptable Customer service. I have given them an extra star for this follow up

I have reserved a hotel Meiningen in…

I have reserved a hotel Meiningen in Berlin, and I have to update my card details every day, then Agoda deleted my reservation, first time the price was lower, I had to make new reservation and than again every day they inform me that my card details should be updated...hell of a service

Bad experience because many apartments…

Bad experience because many apartments available in website “Agoda” and when check out never completed and when call to place to confirm someone talk that not available.if not available why the web site keep there?? Sorry but for my experience not good 🤨

Lawrence OsborneSingapore · 8 reviews · Experienced 2025-11-01 · Posted 2025-11-04

Agoda for Bangkok were good for a long…

Agoda for Bangkok were good for a long time, I always found them reliable. However, lately things have changed. For one thing the star rating system is now totally absurd. A $15 dorm room in Kao San Road is currently listed as "Five Star Deluxe" - along with dozens of other three star dumps and even four stars places which I know well and are not even remotely five star. It's therefore impossible to do basic searches that mean anything. Moreover the hotels I use have recently not honored Agoda bookings, although the company did refund honorably. Hmm, makes of this what you will.

Richard KirkhamPhilippines · 3 reviews · Verified · Experienced 2025-10-30 · Posted 2025-10-30

Dislike constant push notifications and…

Dislike constant push notifications and emails. Considering other apps

We book a lot of hotels with Agoda.

We book a lot of hotels with Agoda. They can be competitive on price. The info they provide on hotels is pretty good and their stated prices are way better than many internet companies who draw you in on rates that they then add taxes and surcharges too when payment is required. Just ensure you read and understand the different price options as they can on many occasions be very confusing - pay at hotel/pay later, with or without breakfast/cancellation dates etc - you can have many options for the same room. ALSO search on different devices and refresh browser it not uncommon to find the price shoots up even when you log in as a member to utilise member "discounts".