Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.Prices go up down like a Jack in.the Box!! Looked at price for hotel Koi Samui. Then 30minutes later up £25!! Another viewing showed £209 click to book up to £500+ crazy just be careful.!! In The main Agoda is good in Asia.
Hi Ian, We apologize for any inconvenience. We will look into the issue, and we will provide any update via phone call or email. ^SS
Offering real customer service would help. Instead you get an artificial lack of intelligence powered bot. It asks you to select your issue. If your issue isn't there they basically stick 2 fingers up at you and tell you to get lost. Brilliant idea. You couldn't find a better way to alienate and piss off customers. Try adding "My issue isn't listed" to the choices.
Hi jonblo gondrong, Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page. Here’s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page. • Select ""Contact Agoda"" to connect to an agent We look forward to assisting you. ^Lin
We’ve booked with Agoda several times in the past and have always been happy with the service — until this trip. During our stay at the Nautilux in Crete (October 1st–11th), the first room we received had visible mold in the bathroom and constant construction noise in the mornings. We reported both issues to Agoda and the hotel, and even shared photos and videos as proof. After a few days of several conversations, we were offered an upgrade to a much nicer room with pool access, which we really appreciated — but it didn’t change the fact that the first part of our stay was quite stressful and below the expected standard. Agoda’s customer service was responsive, but the offered 10% compensation for the total booking value doesn’t really reflect the severity of the issues, especially since health and hygiene were involved. I hope Agoda will take another look at this case — we’ve always trusted the platform, and I’m sure they’ll want to maintain that trust by handling such situations a bit more fairly.
Poor communication. No response in the chat when I tried for 3 days to get access details from an unresponsive host and Agoda themselves (self check in). Lent to a very stressful check in that ended in emails and phone calls to the host while I sat locked out of the apartment (4pm) Tried to write review in Agoda. It dropped off. Tried to communicate w Agoda and it kept giving me AI responses that it couldn’t understand my question. Chats are auto generated - still trying to resolve - mostly I just want to know where my review disappeared to???
Dear Marie Ag, Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered upon check-in and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay. We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust. Sincerely, Rosie
Photos were too generic. You cant really know if the room you get is good or not beforehand. Also the quality for each rooms for rent is varies a lot.
Great prices but if you leave the site to compare with others, likely that the booking becomes sold out or the price has increased dramatically!
Dear Imagoodshopper, Thank you for contacting us and we do apologize for the inconvenience. Our customer service team will be reaching out to you shortly via email or phone to assist you. ^Lin
Issues faced while booking flight ticket from Jakarta to Bali
Dear Deep, Thank you for contacting us and we do apologize for the inconvenience. Our customer service team will be reaching out to you shortly via email or phone to assist you. ^Lin
Prices are competitive but forget about the call center and post selling service. It’s very bad. Of course I did all you suggested. That’s why I’m saying the system is very bad. You have to improve it. Most of the times you can’t even go through
Hi Massimo Bortolan, Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page. Here’s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page. • Select ""Contact Agoda"" to connect to an agent We look forward to assisting you. ^Lin
Lack of person support via Web Chat, no ability to escalate a service issue or raise a question. Lacks personal touch…
The online property photos and reviews are highly suspect. I recently booked and stayed at 4 Maine hotels in a one week period, and there were issues at all 4. Agoda would not accept my negative reviews of the worst or best properties, confirming my conclusion that problems will not be posted for the benefit of future travelers.
Hi James, Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page. Here’s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page. • Select ""Contact Agoda"" to connect to an agent We look forward to assisting you. ^Lin
I had booked my stay at SS ventures(Uchila) on 1st October which was confirmed as i made the payment too, Got the mail also for confirmation. the next day got a message from the Hotel that they have cancelled my booking. My whole plan got changed because of this. I had to check again with Agoda and I have not got much help here. Now my Question is why did the Hotel accept my booking at first? There are other sites also which can be used to book the Hotel (I had used a few in the past) which would never let it happen. Please look into such issues as it gives a negative image for your sites too
Hi Vijay Sharma, Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page. Here’s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page. • Select ""Contact Agoda"" to connect to an agent We look forward to assisting you. ^Lin
Don't think I'll use Agoda again. Can't contact by phone, and their rules don't allow for flexibility if a mistake is made by the customer even if contacted within 12 hours.
Hi martyn maggs, We apologize for any inconvenience. We will contact you back via email or phone call to inquire more information anytime soon. Regards, Pau
easy to book but difficult to contact in case of requirement
Not good enough customer support.
Dear Abhishek, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We will reach out to lead guest using the registered contact details for further assistance. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^Mai
THE PRICE OFFERED ON AGODA IS MUCH EXPENSIVE THAN THE PRICE OFFERED BY THE HOTEL WHEN ONE CONTACTS THE HOTEL.
Agoda is easy to use and usually has good hotel deals. I like the discounts and the app makes booking simple. The only downside is customer service can be slow, especially for refunds or changes. Overall, it’s reliable if you double-check the details before booking.
We stayed at the Ibis - Mt Waverley. The room was booked for my children and I. When we got to the hotel, they said it had been booked for two adults and that I needed to change the reservation on the app (how? Not even the staff knew how to do it). We wasted 20 minutes jumping through hoops for this pointless exercise. The room was SMALL. This is the fifth time we have travelled together in the last few months and besides being the most expensive hotel it was also the smallest. The mini-bar fridge had only a small carton of milk. There were no food or drinks inside. The two coffee cups on the micro table had been used and not washed or replaced prior to our arrival. The bathroom had soap and body wash but nothing else (unlike other hotels). There were no booklets explaining the hotel room features and policies. It was VERY bare bones. The restaurant was closed. I found out by asking a receptionist who laughed in a condescending fashion and said that nothing was available. I would have to go outside. Would I stay here again? Not a chance. It’s all show with little to offer.
Hello, Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page. Here’s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page • Select "Contact Agoda" to connect to an agent We look forward to assisting you. Regards, Pau
Rates where sometimes better on other websites. To much of a hassle to guarantee lowest price. Also, got billed 2x and can t get the credit
Dear Joseph Dlouhy, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. We managed to locate your booking and our Team will get back to you within 24 hours. Sincerely, ZT
They let unregistered info listing on their site and causing My last minute cancelation
Dear Eric Ho, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. We managed to locate your booking and our Team will get back to you within 24 hours. Sincerely, ZT
Disappointed with service, confirmed booking was cancelled when I arrived at hotel in Udaipur and no alternate accomodation was provided. As a result I had to pay twice the booking amount at a nearby hotel.
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