AirAsia (www.airasia.com) has a 2.2 out of 5 rating on OK.one, based on 369 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Customers frequently complained about unhelpful staff and poor customer service, noting long wait times and difficulties reaching a live agent through automated systems or chatbots. Travelers also experienced unexpected extra charges and a frustrating booking process that made managing flights and changing schedules extremely difficult. Though some reviewers were happy with the cabin crew and short-haul flights, a few passengers found the staff to be surprisingly accommodating during unexpected travel situations. Consumers occasionally mentioned that basic flights operated smoothly when everything went according to plan without major disruptions. People noted that clean aircraft and professional onboard personnel improved parts of their journey.
Auto-generated from all reviews of this business. For reference only.I am based in South East Asia and rely on this great low cost airline to get me around .Great staff and i have never had any issues with delays .Happy to be a Big Shot! Loyalty programme could have more to offer but the prices are low and the quality high so cant complain.
1. Air Asia changed the flight time for our flight from morning till afternoon. We needed to arrive in the morning. After 5 minutes chat our flight time where changed to the evening before. It cost us one night at hotel, but that's OK. We will be in time for our trip. 2. I bought a ticket to Air Asia from another company, but The ticket never got visible at Air Asia's homepage in the member section, and it wasn't possible to modify the ticket for one of the travelers. An e-mail to Air Asia and 3 days later. The booking was mapped to my member ID and my e-mail, and I was able to modify the booking for the traveler. It can't be better Thank you for your kind help In the future, I'll make sure to buy my ticket directly from Air Asia
Price wise they're quite cheap compared to the other airlines. Have experienced quite a few delays. The flight attendants are... okay... not super professional but acceptable. The planes are nice, the food is okay. Would fly with them again but i prefer Garuda.
It has been happend I am travaling around 1 year all over Asia region. Of course I use Airasia. It is cheap, fast and affordable almost for everyone. Of course it is not a business class, but you pay more less than in other air agents. I am pretty high man and some times I feel uncomfortable in chairs because of little spaces for my legs. But the main plus is the price. It is cheap and almost every time I could buy tickets it is always free seats there. Of course if I fly on a long trip like more than flying 4-5 hours i will chose more comfortable company, but if my flight is round 2-3 hours i definitely choose airasia. Thanks guys for affordable prices.
One have to acknowledge that Airasia flights are in many cases quite cheap. But the sales tricks are equally cheap and nasty - so when you first see a price expect to add 50-100% on top. Not only for seats, luggage, food. They also try to trick you into buying an issurance (which most travellers already have anyway). But worst of all: when are to check out an USD 12 fee is added for you to pay for the ticket with you credit card. And if you are not Malaysian, you have no other way to pay (discriminatory?). I.e. USD 12 on top of a 30-50USD ticket! And it is not per order, which was perhaps understandable, however 4 tickets would be 48 USD. So it can easily be more than 25% just to pay your ticket :-(
It's money down the drain. You cannot book any of the promised flights even though you are out months in advance. Also, AirAsia has a company policy of never refunding.
thanks to airasia as i can always fly with their exciting promo!
I've flown with air asia several times and all of my experiences were good. What you pay is really what you get in this case as there are extra charges for food, beverage, luggage, seating choice etc. Be smart when going about booking your flight, make sure you choose and pay for all the above add-ons in advance so you pay less. Even after all that, I still managed to save a ton which made travelling on a budget possible.
I Booked a flight from BKK to YGN return recently through the internet from here in the UK (I already have my flights booked to BKK from LHR) Although they are sponsoring Queens Park Rangers in the UK and Air Asia's owner is a truly international figurehead with interests in F1 as well, I was very surprised that although some prices are quoted in pounds, you can't actually pay in pounds when booking flights in another country. I paid in Thai Baht. I understand that the airline is low cost but at every step you seem to take adds more money on. For instance they add insurance on to the price even if you have your own, you actually have to untick the box and when the box comes up and asks whether you really want to cancel it you have to click 'cancel' instead of ok. This was a little underhand if you ask me. You also have to unclick the option to reserve an actual seat if you don't want one (they make money on pre-booked seats as well) rather than click on a seat if you want to reserve one. Also it seems impossible to actually find an e-mail address to write to if you have an issue, and although there is a contact number to ring I never did actually get through to a real human being to speak to. However the prices were very good and very competitive and once you've worked out how the website works it's not impossible to book up. I have heard they are an excellent low cost airline and am looking forward to writing a review once I have tested their 'product' next year...
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