Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I bought a computer and it didn't have any of the specs advertised. Amazon claimed they would stop the vendor from selling and after months has not. Amazon also told me to buy a new computer with the specs advertised and they would reimburse me. They still have not reimbursed the difference. I even mentioned how it was an illegal bait and switch and they still refused to honor the prearranged agreement.
I just received a notification from my bank that somebody was trying to log into my bank account. I was on hold for 20 minutes with the fraud department and he looked into it and sure enough it was Amazon that was in my account. He said that they have been in my account multiple times over the past months. I'm not sure if anyone else has experienced this, but I guess that's partly to do with why Jeff Bezos is so rich going into peoples bank accounts.
Out of Negative 5 stars I give AMAZON a 6!! Their Nanny cam does not keep time at all!!! The camera set up fee is about $150 that you are locked into and you have this Large Display Clock with Date included that is WAY TOO FAST and you can’t display it so the $150 is down the toilet!!! Thanks AMAZON!!!! POS
2015 年，亚马逊在 2 天送达方面表现出色，即使周日商品也能送达。 10 年后，十分之九的订单都会收到“我们非常抱歉您的送货迟到了。如果您明天还没有收到包裹，您可以在第二天回到这里申请退款。” 有些到了，有些没有，现在我在 Temu、速卖通和其他网站上花费了 1 美元，因为价格较低，而且预先知道亚马逊不提供服务而无需支付会员费/订阅费的运输时间会更长。非常失望。运输是加入亚马逊的主要原因。
I've bought many items from Amazon and never had a problem. I order, within probably a minute I have email order confirmation and expected delivery, which in many cases has been a day earlier. I'm provided with tracking # and told when items are shipped. Is that so hard....? Onninest.
This is the worst delivery company. It has no compassion, rude arrogant. Don't take a blind bit of notice at complaints. Change delivery times when it suits them. That's disrespectful especially when it's a day late and don't deliver until late the next day. Don't they think people have other things to do than wait in for them. They don't read delivery instructions, they leave it in plain sight so it gets stolen. Just a total disrespect for their customers. So one needs to open and run an identical and more reliable company.
Amazon used to knock on my door or ring the bell but not now - they just dump the parcel by my door and disappear. That is not a great issue if I am at home but I work and as deliveries often don't arrive on days they should, you can't plan to be around 24/7. They used to leave parcels in a large storage container we have next to the door if I wasn't in, but not any more. When it's raining, that can lead to items being damaged because everything is paper/cardboard now. Customer service is also shocking - if you are lucky enough to figure out how to get past those annoying bots that have zero AI.
Recently used the Amazon Pay button to make a purchase online reasoning that there was some level of security if Amazon affiliated with them. The payment has been pending for over a week and the item was supposed to be delivered in 7 days. Amazon refers the buyer to the merchant. Tried to call the merchant and the number Amazon gave is someone's cell phone number. Called Amazon Pay and they said there is nothing they can do because this company was vetted. Well, the info AMAZON gives for this company is bogus, so now I just have to wait and see if this sketchy company is going to take my money or what. Don't trust Amazon Pay!!!
My package ended up stuck in customs. I never received it. Also I couldn’t get reimbursed because the customer service is wildly unhelpful. Zero stars Amazon
Was gonna complain about support but i will reserve it seeing people here have it worse than I
I bought Apple Watch 10 off Amazon on 23 May. Go to trade the watch Apple Watch at Apple Store. Come find out Amazon sold me a stolen watch. Watch serial on national data base as stolen. Contacted Amazon over 3 times. Everytime get something new. Now police could take away my iPhone, MacBook and iPad plus the Apple Watch and be charged with buying and receiving stolen goods. PLEASE BE CAREFUL BECAUSE AMAZON DON'T CARE. WHEN CONTACTED NONE ASSOICATES CAN UNDERSTAND WORD SAYING. JUST GIVE RUN AROUND
The worst! I had Amazon credit that covered my purchase which was over $35 and was told qualified for free shipping. I called customer 7 times and ended up cancelling and reordering only to cancel a part of the order. Customer service was a frickin joke. I was told lies, hung up on, and that was the "manager"!!! Amazon used to be my go to but not anymore! This company is on the way out!!! Buyer beware! Bait and switch pricing and "free shipping" for $6.99!!!!! Avoid at all costs!!!
Waited all day for delivery to be told at 10pm delivery date changed to 3rd August.
Short use by date. This is new old stock. Beware.
Took a day off work for UPS to collect a package and they failed to turn up! Contacted customer service and they said it’s my problem and I need to wait for the currier for the next 2 days!! Fuming 😡
Amazon has become the worst company to use. I pay prime for seemingly nothing. Yet again an order was due to be delivered (so urgent medical items required). Tracked it yet again to 8 stops away then no updated tracking again for 3 hours then tracking updates with the driver heading back to the depot 20 miles away. This has happened so many times it’s actually appalling. Customer service is non-existent. They all read off the same script. No formal complaints procedures or investigations. The company needs formally reporting and investigating.
I bought a polo on May 29th 2026 at 25,99€. I returned it the next morning because I did not like it. Amazon told me that I had not returned it and charged me 25,99. It is a rip off. Ph. Neuman
I have given 5 stars in the hope of someone in Amazon Management Team, reading this review. Today money was taken from my bank for a product I had originally subscribed to but cancelled within the acceptable time frame. I called within 15 minutes of the bank notifying me of the transaction. Amazon customer service have said I will have to wait 5 to 7 days on this money being refunded to my account. I have been a very good customer but will now be closing my account as lately I have noticed a decline in the customer service. Having read a lot of the reviews on here, it appears that many would agree with me.
Terrible delivery times at the moment. Orders arrived too late, lost, damaged, call customer services and filled with excuses and even lies about what has happened with the parcels. This has put me off ordering anything else from amazon,.lost confidence in them and might cancel my prime membership. Such a shame as it was great for deliveries and timea.
应该说三天后到达，而不是至少两天，因为我的包裹在他们应该喜欢的时候却没有一次到达，只是说三天后到达，因为它永远不会在它说的时候到达
214 reviews matching