7月28日
7月28日，我在亚马逊下了七件产品的订单。一周后，当我尝试追踪我的订单时，我惊讶地发现预计交货日期已延长至 8 月 22 日，比原定日期几乎整整一个月。我联系了客户支持，以确定造成这种严重延迟的原因。我收到了直接回复，其中一度表明延迟是由于其中一种产品较晚上市所致。我指出，在这种情况下，部分交付通常是标准做法。然后，我要求确定导致延迟的具体产品，以便我可以取消它，但该请求被拒绝。很沮丧
About Amazon
Data updated- Website
- www.amazon.com
- Category
- Shopping & Fashion
- Location
- 英国
- Status
- Unclaimed
- Last 12 months
- 214 reviews
- Replies to negative
- 0% (0/192)
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Is Amazon legit?
Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
付费 Prime 会员毫无价值——糟糕的送货和虐待性的客户服务
我一直在为 Amazon Prime 付费，但我最近的订单面临严重的、不明原因的延误。跟踪状态完全不提供任何透明度或延迟的实际原因。在让我浪费了几天的等待时间后，亚马逊简单地取消了订单，退款，并迫使我重新开始整个过程。更糟糕的是，当我联系客服投诉时，客服人员一再告诉我他们无法帮助我。当我要求转到主管时，他们声称主管“无法帮助我超过我们能做的”，然后突然切断了聊天。当我尝试重新连接时，系统让我无限期地停留在“正在连接到关联”屏幕上。我支付了优质的送货服务费用，却收到了零可靠性、中断的支持以及主动关闭升级的代理。为 Prime 付费是完全不值得的。
我已经在我的…上留下了具体的指示。
我在我的账户上留下了具体的指示，以便向我下达订单，因为我所在的地区充斥着小偷，我已经记不清有多少次没有遵守这一指示……所以我今天给他们打电话，我被搁置了一小时！我现在已经多次遇到同样的问题了，我有按门铃的视频，司机只是把我的包裹放在门口，然后就走开了！当我打开门并解释说它是要交给我时，他说它被标记为留在门口（这是虚假信息），然后他在我拿起它后给我拍了一张照片，对此我说这样你就可以撒谎并说你把它交给了我。他说不，他已经将其标记为留在门口，当我查看我的应用程序时，他将其标记为已交给居民！这是可耻的服务。我明天会收到另一个包裹，如果这种情况再次发生，我将关闭我的帐户并返回 EBAY！即使他们也没有那么糟糕。
Had instruction to be delivered by front porch area.
Had instruction to be delivered by front door , porch area area. Package was delivered about 200 feet or more at the edge of the driveway near the street.Glad your people can read instructions.You hire some real winners
There is no phone number to contact…
There is no phone number to contact them and their chat is non responsive. Their drivers say they delivered your package to the front porch or door but it was really left by the road.
I am extremely disappointed with the…
I am extremely disappointed with the customer service I received from Amazon. I was originally told by an Amazon representative that because the correct discount was not honored on my order, I would receive a full refund once my package was delivered. I was specifically instructed to call back after I received it. When I called back as instructed, the representative would not honor what I had been promised, so I asked to speak with a supervisor. The supervisor was rude, refused to help, and hung up on me before allowing me to finish explaining the situation. This was completely unprofessional and unacceptable. I have recordings of both conversations, including the call where I was promised a full refund and the call where the supervisor refused to honor that promise and ended the call by hanging up on me. I am requesting that Amazon review the recordings of these calls, honor the refund that was promised to me, and address the way I was treated. Customers deserve respectful, professional service, and this experience fell far below the standard I expected
Absolute disgrace 5 phone calls all…
Absolute disgrace 5 phone calls all said it will be solved by end of the day nothing all 5 times my daughter order staff from amazon what was returned to sender no refund or items she feels like she been scamed unprofessional untrained staff working in costumer service.. shocking
Spent over an hr.
Spent over an hr., finding these shoes I love, that were ‘discontinued’! Then, clicked on, ‘check out’, they weren’t there?! Also, supposedly getting prime free, for a month, if free, why was I charged $?
parcels stating delivered when they are…
parcels stating delivered when they are not and getting anyone to resolve is a trial. really gone downhill.
Ordered a washing machine with add on…
Ordered a washing machine with add on to remove old and install new appliance. Waited all day 8am-8pm, even messaged the driver (no response). Delivered the washing machine to a different address - still have no idea where and have to wait for Amazon to perform an investigation before I can get my refund. Will be ordering from Tik tok shop from now on.
Amazon are getting worse forcing…
Amazon are getting worse forcing cookies, false advertising, forcing products on you that you have cancelled, forcing you to listen to music & if you try to skip song they charge you! Even when I paid more I still couldn’t listen to what I wanted too, putting up fake reviews on products, telling you a show free let you get into it then start charging, refusing to put up your reviews if it shows them in a negative light & now they are offering £20 vouchers for a good review when you try & collect that £20 voucher after submitting your review it’s impossible to get but they have your review, it doesn’t matter how much they get fined which is always just a slap on the rist for them they continue to break all the rules & get richer due to the fact they own everything powerful companies & people don’t have to play by the rules!
I honestly cannot believe amazon been…
I honestly cannot believe amazon been with them years then parcels get left outside. Then I get email saying im restricted. Well amazon you would never get another penny of me again. You need to sort out your drivers.
I ordered an item on Amazon as a Amazon…
I ordered an item on Amazon as a Amazon Prime Customer. Item was in stock, ordered as a birthday present for a friend. Days went on item was not delivered communicated with seller who was very helpful and responded quickly. However Item had been posted out second class which then took 11 days to be delivered. I feel Amazon are responsible as they take a high premim off customers for a quick delivery however if they dont inforce mandatory rules with sellers, first class postage for prime customers otherwise there is no benefit for this service. In all i have spoken to customer services 4 times over the last two weeks or so and they are absolutely useless. Customer service at Amazon use to be 10/10 now i would give them 2-3 a complete waste of time as they dont have any authority and are not taught how to handle incompetence by Amazon.Honesty is the best policy and something as a gesture of goodwill goes a long way. I wouldnt recommend Amazon Prime as they dont inforce set rules with sellers.
Booked a pick up date to return a…
Booked a pick up date to return a faulty item. Had to be off work to enable collection and nobody turned up. Contacted customer services to explain that i cant be off work again and was told someone would have to be available from 8am to 7pm. Awful service and a total waste of my time
The promise you as prime member free a…
The promise you as prime member free a fast dilivery but that’s a big lie!! If you’re lucky you get after a week and sometimes you get nothing even you money back !! Don’t trust Amazon, Ali express Customers are treated much better.
Poor packaging and item left or doorstep.
Ordered a bowl. Arrived on time but when I opened it, it was wrapped only in a piece of paper. Anyone with common sense will know that that wasn't going to arrive in 1 piece. Arranged a return, and a replacement. They offered me a £5.60 partial return and said i could keep the bowl. The bowl was £35 and completely not fit for purpose so I continued with my return and replacement. They sent another one for next day delivery, I tried to contact them to let them know i wouldn't be home and could they deliver the day after, the man said yes and then after 5 minutes said he can't find out how to do that. So they were delivering an item then knew I wouldn't be home for. They attempted delivery and instead of taking the item away with them, left it on my doorstep. My house is on a very busy main road with hundreds of houses and I don't have a front garden, which is why I don't have a safe space listed. Luckily the item was still there when I got home. Unfortunately they didn't learn their lesson from the first time and yet again it was broken. I now give up and will just take a full refund.
The worst experience ever!
The worst experience ever!! 22 Juli Amazon CS was contacted because the received pool was leaking underneath - no way possible to fix and 5,200l water was floating away. Amazon’s commitment: Rest assured I added you to my personal follow-up list and I will keep following on this issue until we get it sorted out together —-> 1) Amazon CS only gave me links of different pools, all with arrival FEBRUARY 7 2027, however for me to get a replacement I had to return the broken pool in 30 days 2) When I asked for the reimbursement of the pool, to cover for the damaged financial losses and the cost for me to need to fix the broken pool, all communication went silent. 3) Daily reminders for support / resolution are left unattended: Amazon Customer aftercare is non existent. Do not buy these types of pools on Amazon, purchase these with retailers where you get warranty and basic aftercare.
Avoid Amazon
Cheap, over produced rubbish is all that is sold now. Packaging is always a massive waste as the boxes are far too big and the product is plastic wrapped anyway. Most products are falsley advertised and end up getting returned.
Amazon has been delivering late quite…
Amazon has been delivering late quite often, and as a Prime member, I expect better service. They advertise next-day delivery, but it often changes to a later date, I once had an expensive parcel marked as delivered when it wasn’t, though Amazon refunded me, which is why I gave more stars.
Constantly delivering to wrong address despite updating delivery instructions
Amazon has now delivered two packages to the wrong address, completely different than the place I live at. I can't even recognize the lobby of any nearby apartments. Amazon tells me to "find the package" for 24 hours, knowing that there are hundreds of businesses and apartment lobbies in a large metropolitan area. The AI chat bot finally agreed to issue me a refund, but it didn't show up despite it insisting that the products were refunded. Had to call amazon support and wait on hold for 45 minutes to get it resolved. Huge hassle and customer service is absolutely horrific. At least they have been delivering on-time, just to the completely wrong address even after updating my delivery instructions with the name of the building, what it looks like, etc.