订单继续延迟
订单继续延迟。我只从亚马逊订购，因为交货时间短……现在不可靠。从他们那里订购完毕，回到实体店
About Amazon
Data updated- Website
- www.amazon.com
- Category
- Shopping & Fashion
- Location
- 英国
- Status
- Unclaimed
- Last 12 months
- 214 reviews
- Replies to negative
- 0% (0/192)
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Is Amazon legit?
Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
他们把我的 3 个订单发错了……
他们将我的 3 个订单发送到错误的地址，不会重定向，其他人有我的东西，他们拒绝偿还我的费用。我还订购了惠普墨水，他们发送了中国品牌的墨水，不予退款或换货 远离这些人，他们对退款不感兴趣，你就完蛋了
我对这里的反馈感到惊讶
我对这里的反馈感到惊讶。我在亚马逊工作多年，买了很多东西，我认为他们的送货和服务非常出色。问题是，人们只记得一次糟糕的交货，却忘记了许多好的交货。
首先，你必须等待很长时间……
首先，您必须等待很长时间才能收到包裹。而且有一段时间我买了罗技鼠标并买了耳机，比如??这让我又等了几周才拿到我的鼠标
Amazon used to deliver on time but…
Amazon used to deliver on time but lately I have delivery drivers saying they attempted delivery and parcels delivered to a different address with a photo of someone else's front door. I have a ring doorbell camera and quite obviously never tried to deliver. I'm a prime member but have now cancelled all items. I have lost money and they are very unhelpful with finding out where my parcels are.
Gotta make that $716 billion dollar quota!
I recently purchased a higher end curling iron through Amazon. When I initiated the return I was told I would get an advance refund in 2-4 hours of dropping off the item. I dropped it off over a week ago and have yet to receive a refund. I have called 3-4 times now and I keep getting the run around and excuses! Oh it will be refunded in 3-5 business days, oh it will be refunded in a week. Now I am being told it hasn’t been refunded yet because it is still at the drop off location waiting for other items to be returned from OTHER customers so Amazon can make less trips to the fulfillment center. So basically this company that makes roughly $716 billion dollars a year and is worth approximately $2.53 trillion dollars, is holding money back from me after the sold me a defective curling iron. The customer service, or lack there of, has been dwindling down within the Amazon organization for the past 6 months or longer. They have been saying packages were delivered but they never were. The rep I spoke with about one of them even said how suspicious it was that the driver would say he/she dropped off my purchase with my front office when it never arrived nor was there any picture showing it was delivered. I can’t imagine that this is what Jeff Bezos had in mind when his company, that he started out of a garage, was starting to flourish. If it is, then shame on him for taking advantage of people and their hard earned money. I am absolutely appalled, disappointed and furious that I have been treated this way.
Amazon called me a Liar, I deleted my account!…
I have considered deleting my Amazon account on many occasions due to poor service etc but today I finally did it. A company took days to dispatch my item and lied about it, I wasted 2 days unable to go out for any length of time due to this package turning up much later than the rest of my order. I left a review stating what happened, part of the problem was Evri but the initial cause of the problem was the seller. In the review, Amazon drew lines through my review (basically calling me a liar) and backing up the sellers initial claim. This disrespect was a step too far - no button to contest overriding my review and calling me a liar. Account deleted. Good riddance
Customer service….
Customer service….. empty promises with no follow through over and over again. They write what you want to hear to get rid of you then nothing happens. It’s bad.
Yet again ... package not delivered as per instructions
Yet again ... despite numerous lengthy interactions with 'Customer Service', the Amazon Delivery driver is totally unable to follow a simple instruction and place my package in the registered safe place. Instead, it is left, in full view on my doorstep, ready for anyone to take it! I have lost count of the number of packages that have either gone missing or been damaged due to the inability of the drivers to follow the instructions that are on my account. I have responded to to the 'I am about to deliver' texts, requesting they use the safe place and indicating its location... the parcel gets thrown against the front door, often over the gate! I have left a polite note ... ignored. If I am at home, I politely ask them to use the safe place but the response is often aggressive and rude. How come Royal Mail can correctly deliver items but Amazon cannot? Even Evri can now follow the instructions!
Appalling customer service
Appalling customer service. I used to think amazon were quite good until now. I currently have been trying to return a bike to a third-party seller via Amazon for over a week now and have to keep going back to them as no one reads or leaves notes for the next person. Evri will not pick it up to size and weight. Amazon told me to contact. Seller to arrange a royal mail collection seller says amazon need to sort. Amazon raise an a-z claim for refund gets closed as need more info. Amazon had all the info. Reopened amazon apologies say keep the bike and you'll get your refund in a couple of days. No refund claim closed again. Contact amazon and said they can't refund as it's a third party. They will contact seller for me. Seller says amazon need to sort. Amazon raise a-z claim and tell me to return with the label provided by evri !!!! What a mess !!! I still have the bike and no refund.
They will make you suffer
Omg what piece of crap company is this and how they become multi-billionare patform ? I constantly buy codes for Apex Legends here, since the publisher sells them there directly and at the official price. But God knows how much stress I've suffered from Amazon's automated antifraud system, which is apparently set up by idiots, because it constantly cancels my orders and constantly blocks my account. Their support team consists entirely of bots or people with the same intelligence as bots. I've verified a hundred times, using my passport to confirm my identity and prove I'm the account owner, and no one has accessed my account. In fact, no one would have been able to, because I have two-factor authentication enabled... But support always lies, saying they've forwarded the matter to the appropriate department and will contact me within a couple of days, but no one ever gets back to me. I call again a week later, and they tell me the same thing, one to one, and they don't care that the last time there was no result. One employee advised me to enable two-factor authentication to protect my account, but when I told him I'd had it enabled since last year, he waited a bit and then said again that he still advised me to enable it. :) Talking to their support is like talking to a wall; they don't hear you or understand you because they don't care about you or your problems. It's simply a shame that such a well-known platform, with billions in revenue, doesn't have adequate support to solve problems. Ultimately, it turns out you have to suffer, going through the seven circles of hell to spend your own money to buy what you want on a platform that was originally created for people to buy goods and spend their money. But apparently Amazon has become such a wealthy platform that it now refuses buyers' money and blocks their accounts so they can't make purchases.
SO MUCH FOR NEXT DAY DELIVERY (PRIME) i…
SO MUCH FOR NEXT DAY DELIVERY (PRIME) i NOW AM TOLD MY ORDER WILL TAKE A FURTHER 5 DAYS TO ARRIVE WHY DO COMPANIES USE "EVRI" THEY ARE SO UNRELIABLE AND LIE SAYING THERE WAS NO ANSWER AT DOOR, THE DRIVERS USUALLY LEAVE THE ITEM AT THE DOOR AND DRIVES OFF WTHOUT KNOCKING
I ordered a 4K fire stick
I ordered a 4K fire stick, and it had a warranty on it.You know , for the remote , if it messed up or something. So they wanted me to pay twenty four dollars to get another remote when it's supposed to have a warranty , people that work for amazon that are overseas and stuff , they're terrible at their job.
Amazon did not honor my request for a refund…
Amazon did not honor my its refund policy. I purchased two items from the Amazon website, and after following all requirements for a full refund from both, they refused to give me my full refund. They refunded only one item and insist that they will not refund me for the second item. Will not be using amazon again.
非常困难的公司
非常困难的公司。不向卖家提供支持，唯一提供的帮助是如何使用他们的系统。与客户的现实情况又如何呢？卖家的支持在哪里？用你们的话说，顾客可以保留购买的产品，然后按照卖家的成本退还他们的钱。你不回答问题，你只是发送同样模糊无益的信息。电话里的工作人员已经尽力了，但他们只说屏幕上可以说的内容，这与实际情况不符。我很惊讶这样规模的公司竟然如此无知地对待客户，而且缺乏根据解决方案定制查询的能力，让你的系统算法主宰真正的意义和场合。杰夫干得好！
Woot 是一家亚马逊公司，从来没有……
Woot 是一家亚马逊公司，从不回答我收到有缺陷商品的问题。永远不会再从他们那里订购。
服务差
服务差！快递员将包裹投错地址！并且不予退款！！
9 名代表。 9 个不同的答案。损失数千元
这是我经历过的最糟糕的客户服务体验。 我与 9 位不同的亚马逊客户服务代表进行了交谈，每一位都给了我不同的信息。我按照指示进行操作，包括创建一个企业帐户，但我的订单第六次被取消。更糟糕的是，我的帐户第二次被锁定，并被承诺将在 24 小时内解决。已经过去一个半多星期了... 该订单包含我们保持项目按计划进行所需的材料，而亚马逊的一再错误导致了不必要的延误，浪费了我数小时的时间，并且我们损失了数千美元。每一次互动都没有解决问题，而是创造了一个新问题。 对于亚马逊这样规模的公司，我的期望要好得多。代表之间缺乏沟通并且无法解决简单的订购问题令人难以置信的沮丧。 我再也不会使用亚马逊了。
亚马逊干得好！！
我已经为我的房子订购了几件商品，亚马逊很准时，而且退货也很好。 客户服务团队很棒！
最初的期望，延迟的现实
美好的期望，延迟的现实 我认为最大的挑战是为双胞胎选择生日礼物。事实证明，它是在让亚马逊送货。 我订购了两支 Oral-B iO3 电动牙刷，承诺今天发货。到了实际交付的那天，日期悄然改变……到了三天后。到那时，已经太晚了，无法在网上订购其他任何东西，因此他们前往商业街寻找 B 计划。 为了增加乐趣，我今天联系了亚马逊。我从一个柱子传到另一个柱子，与九个不同的人交谈。最终的结果是？ “我们会退还你的钱，但不会补偿你给你带来的不便。” 于是我拿了钱就跑。 退款让我退还我的钱。它不会让我回想起花在寻求客户服务上的时间、在最后一刻寻找替代品的压力，或者从未收到的生日惊喜的失望。 退款是未提供服务时的最低期望。客户服务是要认识到所造成的不便，而不是简单地撤销交易。 商业街突然显得更具吸引力。至少当你离开商店时，礼物会伴随着你。