High quality chairs
Adna has a great chair. I bought the Kaiser 3 xl back in 2023 and it’s still lasting me long. I once had the tilt mechanism break and they gladly replaced it without any issues. They make sure their customers are good to go.
About AndaSeat
Data updated- Website
- www.andaseat.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (27/27)
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About this business
In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”,delivering the best chairs, desks, and accessories that exceed user expectations.Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone.With 17 years of thriving,we’ve grown into a world-leading seating solution brand.As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events.We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world.With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us.Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us
Written by the business, not verified by us.Is AndaSeat legit?
AndaSeat (www.andaseat.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 69% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality, deeply comfortable design, and the straightforward assembly process that makes setting up the furniture very simple. Consumers also appreciate the wonderful supportive lumbar features, great adjustability options, and impressively fast delivery times that exceed expectations. Some reviewers were not happy with customer service, noting unresponsive communication and frustrating experiences regarding warranty claims. Conversely, a small portion of people felt that certain components had manufacturing defects or arrived with minor damages that required extra attention. A few individuals additionally reported that specific parts like the armrests presented unexpected design limitations or stability concerns during daily use.
Auto-generated from all reviews of this business. For reference only.What people say
The chair is fabulous
The chair is fabulous! I have a short torso so finding a chair I could work from comfortably with L4-L5 pain was paramount. I love how my Phantom 4 Pro is quickly adjustable to any desired position to support my back. It was easy to assemble after watching videos. The magnetic head rest is a game-changer for me; I didn’t realize how much my neck and shoulders needed it. My only complaint was being given a ghost “delivered” text that was later rectified after multiple emails to finally inform me the shipment was actually back ordered! I had to wait another month to get my chair. Hence 4 stars instead of 5.
I love this chair!
Ordering process and delivery was fantastic. The seat is of MUCH higher quality than I was expecting, which makes the price seem more worth it than the regular alternative chairs you find for less than this one. I actually do find the Lumbar extension useful. I was thinking I wouldn't be using it that much, but I have found myself enjoying it. The arm rests are easy to swivel and seem to be very sturdy and useful. This chair feels like it will last quite a while, and I couldn't be happier with it. BTW, this is for the anda seat kaiser 4 v2 chair.
Just what the doctor ordered (for my lower back pain!)
The seat is excellent. The lumbar support is a thing of beauty (thanks to the Anatomy Lab for recommending it). While waiting for the chair, backordered, wasn't much fun, once it had shipped it showed up quickly. The instructions were very clear and concise and the materials are very high quality.
The lumbar support for the Kaiser 3 is…
The lumbar support for the Kaiser 3 is a joke. Feels like I have a rod showed into my back. Does not matter what i do to the customisations. Horrible chair.
Reply from AndaSeat2026-04-28
The built-in lumbar support is designed to be slightly raised to better support your lower back. You can adjust it by the knobs according to your preference. If it still makes you uncomfortable, you can try to describe your problem with photos/videos of the affected area and provide us with your order receipt. Our support specialists will do their best to assist you.
I ordered an AndaSeat chair and after 2+ weeks, 5 tickets, zero resolution — then pressured to delete my reviewd simply…
I ordered an AndaSeat chair and simply needed an invoice for a work expense report. What followed was one of the worst customer support experiences I've had. Over 2+ weeks, I contacted support multiple times and opened 5 separate Zendesk tickets. Every single response was the same copy-paste non-answer: "the order confirmation has been sent to your email, please check it." I never received anything — not in my inbox, not in spam. My employer wouldn't accept a printed order page from the website. I needed a proper invoice. Support could not — or would not — provide one despite repeated requests. The most egregious part: when I finally left a negative review on Trustpilot, AndaSeat's priority was to ask me to delete my review — not once, but twice — rather than actually solving my problem. They never sent the invoice. The chair itself is great. But if you ever need post-purchase support, expect copy-paste stonewalling. And if you leave an honest negative review, they'll pressure you to delete it instead of fixing the issue.
Reply from AndaSeat2026-04-28
We are sorry to see that you have left a negative review for this reason. As we have repeatedly explained in our emails, our order confirmation email serves as our invoice, and this email was automatically sent to your inbox as soon as you placed your order. We are sorry that your email account was unable to receive this message. We have always responded to all your emails very promptly and resolved any issues you’ve encountered as quickly as possible. We were surprised that you would leave a negative review simply because your email account was unable to receive the message sent by our system. We are sorry that we were unable to meet your expectations. We will learn from this and ensure that such issues do not occur again.
The 3xl is a perfect fit and very comfortable for long hours
Fine product, absolutely horrible service
The seat was of nice quality, but wasn't what I needed. The armrests were way too far forward, were not adjustable, and the seat itself was GIANT. I tried to initiate a return, at which point I was told that Andaseat would not provide any return shipping postage, and I had to fund it myself. The best quote I had for shipping back to their location was $324 and some change, which was about $100 more than the seat itself. They made it impossible for me to return a product I'd had for 8 days. EDIT: Thanks, your response doubles down on you being a garbage company with zero interest in service and 100% interest in sales.
Reply from AndaSeat2026-04-23
AndaSeat offers 15-Day Return Policy for all chairs and desks. You must ship returning items back to us within 15 days from the date you receive your chair, based on tracking. Customers are responsible for shipping fees unless the refund is due to quality faults. Returns arising from factors other than quality issues also require that the chair has not been assembled, and once assembled, it cannot be returned. See more details in our return & warranty policy.
Best chair
The chair was very well packaged. It looks to be made with very high detailed materials for comfort. The whole chair looks and feels high quality. The only complaint is the arm rest pads are to hard for my elbows and the levers under the chair feel weak. Over all this is the best gaming chair and most expensive chair I've ever bought. I had it for little over a week now and sitting on it hasn't disappointed me.
Fast, high quality, and comfy!
Fast, high quality, and excellent customer service.
Glad I bought from AndaSeat!
I did not need customer service, but the delivery was VERY fast (faster than expected!) and the quality of my chair is really, really nice (you do put it together yourself, so keep that in mind). I was a little skeptical and wondered for a while if I should just get a used Hermann Miller chair, but I chanced it and bought from AndaSeat on the recommendation of my best friend whom owns one. Very glad I did. This chair and the lumbar pillow I bought are so comfortable. I actually enjoy sitting at my desk now!
Everything about my expeirienc was…
Everything about my expeirienc was great with the exception comunication about the chairs status during the wait.
Such a great chair
Such a great chair, amazing fabric, spacious seat, doesn't hug my legs at all as a 280-pound person.
So my Novis chair came in fairly quick
So my Novis chair came in fairly quick. Everything was packaged well and so far, I'm very impressed with how sturdy the chair is. The foam is very firm and the bolsters are good. Assembly was also a breeze for me. So far I'm loving it!
Took a month to get chair only offered…
Took a month to get chair only offered 25 dollars off for inconvenience
Reply from AndaSeat2026-04-20
Dear customer, We’re sorry to have kept you waiting for two weeks, as your order was a pre-order. We dispatched it as soon as it arrived. We apologize once again for any inconvenience caused, and thank you for your support and trust!
The chair so far is very comfortable
The chair so far is very comfortable, and the different adjustments really do help get your body aligned for longer seating comfort. The chair seat is much deeper (I have the XL model), and supports your legs . The lumbar adjustment can be placed exactly where you want it and it stays locked in even if you tilt back all the way. The chair arrived undamaged, and it is packaged really well in the box. It was easy to put together and the instructions are easy to follow. The only small complaint I have is that it took some time to actually get shipped. When I made the order there was a estimated ship date about two weeks out, and the chair shipped al.ost a month after that
Great customer service
My wife bought me a Kaiser 4 chair for my birthday but I found the armrests overly large and uncomfortable. I reached out to their customer support to see if I could buy a pair of the 4D armrests like the ones on the Kaiser 3 and, although they do not offer these for sale they sent me a pair free of charge. excellent customer service
I did not get a comprehensive receipt…
I did not get a comprehensive receipt or purchase order that had the product, date of purchase so as to enable expensing it to my company. When I asked for one, I simply got an email to look in my email for what they sent me.
Reply from AndaSeat2026-04-16
We are sorry to see that you have left a negative review for this reason. As we have explained in our emails, our order confirmation email serves as our receipt, it includes all the info you require, and this email was automatically sent to your inbox as soon as you placed your order. We have always responded to all your emails very promptly and resolved any issues you’ve encountered as quickly as possible. We were surprised that you would leave a negative review simply because of the receipt. We are sorry that we were unable to meet your expectations. We will learn from this and ensure that such issues do not occur again.
TERRIBLE company and product!
TERRIBLE company! I purchased a kaiser 3 XL back in April of 2024. I wrote customer service via email because the seat of my chair has damage and the individual I've spoken to claims I'm out of warranty although the website clearly states there is a 3 year warranty on all gaming chairs and desks purchased before August 1st of 2024. I am absolutely appalled and disgusted in the lack of professionalism and money I wasted on a chair that hasn't even lasted a little over 2 years! NEVER AGAIN, DO NOT RECOMMEND!
Reply from AndaSeat2026-04-14
Dear customer, we have told you dozens of times that AndaSeat offers 3-Year Limited Warranty for all chairs and desks, Effective as of August 1, 2024. Orders placed on the official website before August 1, 2024 are still covered by the two-year warranty. Although your order has been out of the two-year warranty, we still offered to send you a replacement seat for free to thank you for your support and to apologize for all the inconvenience caused to you, but you still refused to accept our assistance. We are absolutely very sorry and saddened.
I was sent out a chair with defects…
I was sent out a chair with defects with the threading, so I could assemble the chair fully. They sent me out a replacement in less than a week and their customer service was superb. Highly recommend.