APORRO (www.aporro.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, highlighting the stunning craftsmanship, beautiful details, and incredible durability of both standard and custom pieces. Consumers also consistently and deeply appreciate the extremely helpful support team and the constant photo updates provided throughout the entire ordering and manufacturing journey.
Some people were dissatisfied with long delivery times and unexpected shipping delays that negatively affected their overall purchasing experience online. Reviewers specifically noted that international packages occasionally took nearly a month to arrive, causing frustration when tracking information was unavailable or delayed.
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The product photos are misleading. I purchased these earrings expecting them to look symmetrical when worn based on the actual product photos, but one faces the opposite direction from the other. I reached out to customer support, and instead of acknowledging that this is not clearly shown in the product photos, they argued that I could see it by looking through customer review photos. Customers should not have to search through reviews to find out what a product actually looks like. The official product photos should accurately and clearly show what you are purchasing, and customers should be able to rely on them. Had the actual design been clearly shown in the product photos, I would not have ordered these. Very disappointing.
Edit 6/9- The confusion came directly from the only product photo showing the earrings actually being worn. That image shows both stones facing inward toward each other, which reasonably gave me the impression that both earrings were made in that same orientation. There is no photo showing the full pair being worn on each ear to demonstrate that the earrings actually face opposite directions.
I understand now that this may be the intended design, but that is not clearly communicated in the product images. If the pair is asymmetrical when worn, the listing should include a clear photo showing both ears or explicitly state that the left and right earrings face opposite directions. Customers should not have to discover that detail after receiving the product or by searching through customer reviews. The issue with my review was never whether this was a manufacturing defect. The issue was that the product presentation did not clearly show what the pair would actually look like when worn.
Reply from APORRO2026-07-09
Dear Channing Croft,
Thank you for sharing your feedback. We're sorry to hear that the earrings didn't meet your expectations.
First, we'd like to confirm whether you're referring to the Moissanite S925 Toi et Moi Marquise & Pear Stud Earrings.
If so, we'd like to clarify that this style consists of a left and a right earring, so the two earrings face opposite directions when worn. This is the original design of the product and is not a manufacturing issue.
After receiving your feedback, we carefully reviewed the product page and the images on our website. We couldn't find any photos that present the earrings as a symmetrical pair, and the product listing was never intended to suggest a symmetrical design.
Would you mind letting us know which product photo or part of the listing gave you the impression that the earrings would be symmetrical? Your feedback would be incredibly valuable in helping us understand where the confusion came from and whether there's anything we can improve in our product presentation.
If you have any questions or would like to discuss this further, please feel free to contact us at [email protected]. We'll be happy to assist you.
We appreciate you taking the time to share your experience and look forward to hearing from you.
Warm regards,
Aporro Customer Support Team
Aporro helped me resolve an issue I had with a chain and really gave me the assurance to buy again from them as a returning customer thank you again ! Customer service A++
Got a custom pendant from them it came out perfect. And I got a tennis chain witch was a little too small but overall I love the jewelry go shop Aporro.
Apporo not only makes beautiful pieces of jewelry but also has great customer service. They assisted me with replacing jewelry and were willing to accommodate and respond quickly when I reached out to them. Great service and the products are a gem 💎 (pun intended)
Best site ever, everything is original and worth it. The quality is the best, and is the only jewlery page that i trust. They got good prices and unique diferent jewlery. The customer service is also the best i have seen so far.
All my commissions haven't been paid yet, and they say it's under review, but commissions from December 2025 onwards haven't been approved. This is a form of affiliate marketer exploitation.
Reply from APORRO2026-04-24
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry for the concern this situation has caused.
Regarding your commissions, please note that they may remain under review for a period of time to ensure that all orders are valid, completed, and not returned or canceled. However, we sincerely apologize for the delay, especially for commissions dating back to December 2025, and we understand why this would be frustrating.
Please kindly contact us at [email protected] with your affiliate details and mention this review. Our team will prioritize your case, carefully review your commission status, and provide you with a clear update as soon as possible.
We appreciate your patience and understanding, and we’re here to help resolve this for you.
Warm regards,
Aporro Customer Support Team
Awesome quality!!! Had to exchange my tennis chain for a bigger one due to my fat neck. Lol.... Outside of it taking almost a month to make it to me, I can truly say that I've enjoyed my experience.
Just take your purchase to aliexpress same thing from China. The owner is a joke that screams international student back home and go to complex con.
Reply from APORRO2026-04-15
Dear Customer,
Thanks for sharing your feedback.
We’re truly sorry to hear that your experience didn’t meet your expectations. We’d love the chance to make things right.
Please kindly reach out to us at [[email protected]] or message us directly with your affiliate details and mention this review. Our team will prioritize your case, review your commission status, and provide you with a clear update as soon as possible.
We truly appreciate your patience and the effort you’ve put into promoting Aporro, and we hope to resolve this matter for you promptly.
Warm regards,
Aporro Customer Support Team
I am extremely disappointed with my experience promoting Aporro as an affiliate. I have generated valid sales and followed all of their terms, but my commissions have not been paid even after several months.
The tracking system initially showed my earnings, but they remained in a pending or unclear status for far too long without any proper explanation. What’s worse is that their support team has been unresponsive — I reached out multiple times and received little to no meaningful feedback.
As an affiliate, transparency and timely payments are crucial, and unfortunately, Aporro fails in both aspects. This creates a lack of trust and makes it very risky for anyone considering working with them.
I would strongly advise others to be cautious before investing time and money into promoting this brand.
Reply from APORRO2026-04-07
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how concerning this must be.
Regarding affiliate commissions, please note that earnings may remain in a pending status during the verification period to ensure all orders are valid, completed, and not returned or canceled. That said, we sincerely apologize for the delay and the lack of clear communication from our side.
We also regret that your inquiries were not responded to in a timely and helpful manner — this is not the level of support we aim to provide.
Please kindly reach out to us at [[email protected]] or message us directly with your affiliate details and mention this review. Our team will prioritize your case, review your commission status, and provide you with a clear update as soon as possible.
We truly appreciate your patience and the effort you’ve put into promoting Aporro, and we hope to resolve this matter for you promptly.
Warm regards,
Aporro Customer Support Team
It might be good but if you in Europe avoid it and be advised customer service is awful
I made my first purchase with this brand and everything seemed right at first… but then with the shipping came the problems… they said it takes 4-6 days to Portugal so I bought a piece. I bought 9th march today is 19th march and still haven’t received. The worst part is they don’t ever mention the order come from overseas and has to go thru customs so I’m still waiting for my package and I don’t know where it is because the tracking number they gave me doesn’t show nothing and also on support they gave me 2 reply’s only 1 per day saying the same thing and then stopped replying… I see so many people saying it’s good I can’t believe this is only happening to me… bear in mind they started talking to me with another missing piece from another client a custom piece worth 790€ they thought was mine…..
Reply from APORRO2026-04-07
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your order and the delay in delivery.
For international shipments to Europe, packages may be subject to customs clearance, which can occasionally cause delays beyond the estimated timeframe and affect tracking updates. However, we understand that this should have been communicated more clearly, and we’re sorry for any confusion caused.
We also deeply apologize for the delay in our responses and the mix-up regarding another customer’s order — this is not the level of service we strive to provide.
Please kindly email us at [[email protected]] with your order number and mention this review. Our team will prioritize your case, provide a clear update on your shipment, and ensure this is resolved properly for you.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Aporro Customer Support Team
Their products are high quality and honestly just look amazing. Shipping was fast and an queries I had were answered very quickly. Excellent service 👍.
I have ordered 2 jewelry pieces at Aporro and i must say they did not dissapoint me!
One was costom made very beautyful, i truly recomend buying here and i wil buy more in the future from this company, they have such nice and good quality jewelry,
The costumer service is 10/10 i must say!
Thank you Aporro for such great service, all love🫶🏽
The earrings are VERY good quality and very durable I was scared because I didn’t know if I was getting THE REAL THING but 100% overall is the best quality jewelry I’ve ever bought
I bought a necklace and a bracelet, and everyone has something good to say about them. They look incredibly shiny in photos and are of very good quality. If you buy something here, you won't regret it.
I ordered two pairs: the Dragon Hoops and the Green Clove Shaped Earrings, and the quality of both is amazing! While one of the studs on the clove pair had an issue, customer service was quick and effective at resolving it. I'll definitely be buying more accessories for both my partner and myself!
For so long I was looking for something unique and this company exceeded my expectations … their jewelry is so special in every way … the details are beyond exquisite… it’s impossible not to fall in love at first sight … I bought the WONG Double Dragon Chain in silver and I’ve only gotten acceptance after acceptance … I can’t be more happy with my purchase… thank you so much Aporro for making my dream come true 🙏
I recently purchased the Wong II Ridge Miami Cuban Bracelet (8mm, white gold) from Aporro, and I couldn’t be happier! The quality is insane — it feels solid and luxurious, and the shine is beautiful without being over-the-top. The craftsmanship is flawless, and you can tell it’s made to last. Shipping was fast, the packaging felt premium, and the bracelet looks even better in person than it does online.
This was my first purchase from Aporro, and it definitely won’t be my last. Highly recommend if you want something stylish, elegant, and exceptionally well-made!
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