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Vehicles & Transportation

Auto Parts Fair

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101 reviews

4.0101 reviews
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About Auto Parts Fair

Data updated
Website
www.autopartsfair.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Replies to negative
50% (10/20)
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About this business

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.

Is Auto Parts Fair legit?

Auto Parts Fair (www.autopartsfair.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 70% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-09-06.

What people say

Got the wrong part twice

Got the wrong part twice, second time part in bad condition with dirt inside. Also told me I needed to send first order back before second would be shipped, but never sent the return label as they said they would. Did not send second part until I called and asked about return label for THIRD time. Not very good customer service.

Reply from Auto Parts Fair2017-11-06

We apologize for this experience/issue. We take customer service very serious. Let us help You should have a Return Merchandise Authorization form. If it has not arrives, contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. They can help you replace this part. Thank you. The Autopartsfair Team. www.autopartsfair.com

Ordered a part

Ordered a part, paid for it, spoke with customer service and arranged for delivery to a commercial address at their request. A day later I receive an email they were out of stock, their database said 3 in stock....they did refund my money but a lot of unnecessary hassle when all they had to do was keep their inventory straight.

Ease of ordering and shipping were …

Ease of ordering and shipping were fine. Item description was inaccurate and i would have never placed the order if i knew. Now i have a useless item collecting dust.

Reply from Auto Parts Fair2017-10-31

We apologize for this experience/issue. We take customer service very serious. Let us help If this part is the wrong part, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. They can help you return or replace this part. Thank you. The Autopartsfair Team www.autopartsfair.com

Easy ordering and good prices, but difficult customer service

The ordering process, shipping times, and prices were all good. The real problem was customer service. I had to cancel my order, and did so more than an hour before it actually shipped. Somehow communication broke down within their shipping department, because it still shipped. When I reached out for an explanation and seeking to refuse/return the shipment, I was informed I would only receive a partial refund. It took a full day, between a dozen emails and calls with documentation to prove that the error was on their side. They finally "found" my original cancellation email (why didn't they just look the first time I asked???), which proved beyond doubt that I had cancelled prior to shipment. They did send me a prepaid return shipping label, and I was able to do the return. They have promised me a full refund - let's hope it comes through.

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