I had the chicken ham and mushroom…
I had the chicken ham and mushroom pizza with chips, cooked to perfection. Would order this again.
About Bella Italia
Data updated- Website
- www.bella-italia.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 0% (0/59)
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Is Bella Italia legit?
Bella Italia (www.bella-italia.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 49% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 27 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Top drawer. Great service and food
We visited the Leicester Square Bella Italia, Cranbourn street. Usually this chain doesn’t inspire me but I was surprised at how very good the food was. The cocktails were lovely too and the tall blonde lady running the restaurant was really polite chatty and helpful. She was a real delight. Very efficient and even though she was really busy she kept everyone well served and happy. All in all it was a brilliant restaurant visit and I’d highly recommend this branch. The food was so plentiful that we had to leave some. This isn’t usual for London. It was one of the best Italian meals we’d had in a while.
Blackpool Bella Italia
I have had many meals from bella around the country. Covent Garden, Oxford. But this one was the worst yet. My meal consisted of minced duck. Not even shredded or chunks but minced. All swimming in a bowl of sauce that should have coated the meal not swam in it. I have had this meal in the past. Couldnt wait to get out, spoiled what was meant to be an occasion.
Prompt
Prompt, efficient and polite staff, joined in a bit of banter and made the dining an enjoyable time...
The food was overpriced and very low…
The food was overpriced and very low standard. Had two meals and they were swimming in grease. Would not pay the price for, whats on the menu, and low standard food. The need to do a customer service qualification would be beneficial too. No idea on what is needed. Avoid.
Pre booked table advising 21st birthday…
Pre booked table advising 21st birthday in Centre Parcs Sherwood Forest.We arrived a little early to be greeted by member of staff rolling their eyes. Partial starter didn't arrive. The deserts were incorrect and was told by the waitress I was wrong. Was promised birthday candle and didn't arrive. Staff are rude and basically don't care. Ruined 21st birthday meal. Well done 👏
Awful service
Awful service, took an hour and half for food to arrive, hence missing the train home after a show
Company did not honour their offer
Staff very welcoming. They were promoting an offer which meant kne meal free if purchased another meal. Upon paying we were told the voucher code could not be used as have to wait for 24hrs. There is nothing in the terms and conditions saying this. I am very annoyed. Why put on an offer if can't be used.
Shocking service at Witney branch
Shocking service! We ordered from Uber eats and spent £89 and x2 mains were missing. Tried to contact the restaurant multiple times and had no answer . Sent an email also messaged on instagram and had no response. Food had no taste and was not fresh.
Bella Italia, Great atmosphere, fab staff
First time at this Bella Italia (Wolverhampton, Bentley Bridge Park). Great atmosphere and lovely staff. Gee was our server, she was so down to earth, friendly and professional. We came for a joint birthday/early mom day celebration and thoroughly enjoyed it. Thank you Gee! :o) We are definitely coming again...hopefully this weekend. Highly recommend
Fabulous lunch time venue.
The relaxing atmosphere is consistent. Nancy is always helpful and friendly. The food is delicious and I recommend to my friends all the time.
Happy day
I attended for a drink with my friends for first time. I was happy with the service Holy provided.
Don't go for a meal if you're in a hurry
My friends always go to Bella Italia in Norwich Red Lion Street and rave about the atmosphere, food & service. We were near Norwich station so went to the Riverside one and the experience was not the same. A very long wait to be served even though the place was virtually empty. Finally ordered and didn't wait too long but the meal was poor. Carbonara had lardons which were more white flabby fat than anything else & really awful. My husbands spag bol was tasteless and he said my home made version was far superior! We had dirty plates sitting in front of us for ages with no attempt to remove them - the place was still not busy though. We didn't bother with a dessert as we didn't want an action replay. Funnily enough my friends used the Riverside Bella Italia as they were near there and had exactly the same experience and also the same flabby white lardons! We wont be returning but will try the Red Lion St one as I love Italian food if it's cooked correctly. My friends also said they wouldn't go back either but return to their favourite.
Friendly with good food…
Warm greeting by staff accommodated with a window seat on arrival. Food arrived promptly we ordered half a pizza each with salad delicious and surprisingly filling. Good value for money as we received a voucher for free main course after booking a table.
Myself and my husband travel a lot and…
Myself and my husband travel a lot and go to many restaurants but never in my life have I written a review. I feel I must write this one as I have never experienced such insult and bad behaviour from staff! We visited the Mansfield branch this evening a little later on but the man told us at the door we could come in but reminded us they are closed in 40 minuites which was ok for us we just wanted some food. He reminded us several times and walked around hugging and puffing. I wanted to leave immediately as I felt he didn’t want us there. Throughout the meal we felt uneasy and the funny looks we was being given. My husband asked for the bill he normally leave a really decent tip but I knew he wasn’t on this occasion, the bill was £65 he said he has cash and only had £20 notes but the man said he couldn’t give change from £80 ? He paid on my card! He then asked how you leave a review but they was sniggering as we got to our car we saw them laughing together and looking at us. I’m not sure how we both kept our cool but it’s an experience I wouldn’t wish to go through again or any other customers. Staff need retraining or teaching some manners!
Blackpool Bella italia
We visited Blackpool Bella Italia and I ordered the sea food risotto which was very dry no liquid or sauce and contained mainly mussels with 3 prawns and one piece of squid. Was also very bland my partner had the bolognaise and he said this was also bland. The restaurant was starting to close and the waitress opened the doors wide while she brought in the tables and chairs from outside. This made the restaurant freezing cold as it took her approximately 10 minutes to bring everything in. The restaurant manager was sitting watching her while she did this. If she had helped the doors could have been closed quicker. Not happy with our meal at all and will not be back.
Recieved lunch for 2 at Blackpool Bella Italia
Recieved warm welcome from ziko he was kind and polite, after we order or meal he was attentive to our needs, and made our lunch visit to Blackpool Bella Italia and lovely experience, what a lovely kind and professional young man Ziko was******
Probably one of the worst meals I have…
Probably one of the worst meals I have ever eaten. Soggy bland no flavour food. Very disappointing!
Brilliant experience will be back again
We went to the restaurant in Exeter. Staff extremely helpful and polite. Cocktails really nice. Food came out fast and was really tasty. Clean, nice atmosphere and will definitely be coming here again.
Went to the bluewater one & ordered…
Went to the bluewater one & ordered bruschetta & carbonara the bruschetta was berry tomatoes cut in half chucked on a piece of bread & garlic sauce thrown on the top !! carbonara had hardly any taster no creamy sauce that I could see , won’t be returning was really looking forward to lunch ( & I was starving) but was disappointed with food ,No Italian feel what so ever .
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