Bella Barnett (www.bellabarnett.com) has a 4.8 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-30.
The best in the game so far! very responsive and helpful care team.
Thank you so much for your amazing review! We’re thrilled to hear that you consider Bella Barnett the best so far and that our care team was responsive and helpful. Your kind words mean so much to us. Thank you for choosing Bella Barnett!
Je suis extrêmement déçue par mon expérience avec Bella Barnett. Après avoir passé commande, j'ai reçu une notification indiquant que mon colis avait été livré. Le transporteur a même fourni une vidéo comme preuve de livraison. Pourtant, le colis n'a jamais été déposé dans ma boîte aux lettres et je ne l'ai jamais reçu. Ce qui est particulièrement préoccupant, c'est qu'une simple vidéo est présentée comme une preuve suffisante, alors qu'elle ne démontre pas que le colis a été remis au bon destinataire ni déposé à la bonne adresse. En tant que cliente, je m'attendais à ce que Bella Barnett mène une véritable enquête et assume ses responsabilités au lieu de s'appuyer uniquement sur les affirmations du transporteur. J'ai dû consacrer beaucoup de temps à effectuer des démarches, contacter le service client, ouvrir un litige et rechercher moi-même des solutions pour un problème dont je ne suis pas responsable. Au-delà de la perte de temps et du stress engendrés, cette expérience soulève de sérieuses questions sur le choix et le suivi des partenaires de livraison de Bella Barnett. Une entreprise qui vend à l'international devrait s'assurer que ses transporteurs respectent des standards élevés de fiabilité et de traçabilité. Je ne remets pas en cause la qualité potentielle des produits, mais la gestion de cette livraison a été très décevante. J'espère sincèrement que Bella Barnett prendra les mesures nécessaires pour éviter que d'autres clients ne se retrouvent dans la même situation. Malheureusement, cette expérience ne me donne pas confiance pour effectuer une nouvelle commande. I am extremely disappointed with my experience with Bella Barnett. My order was marked as delivered by your delivery partner, GOFO France, even though I never received the package. The carrier provided a video as so-called proof of delivery, but the parcel was never placed in my mailbox and never reached me. What is most concerning is that Bella Barnett appears willing to accept such weak evidence without conducting a proper investigation. A video does not prove that a package was delivered to the correct recipient or the correct address. Customers deserve better protection and accountability. As a result of this failed delivery, I had to spend considerable time contacting customer service, gathering evidence, filing complaints, and opening a dispute with my bank. This was an exhausting and stressful process caused by the negligence of a delivery partner chosen by Bella Barnett. The quality of a company is measured not only by its products but also by how it handles problems when they occur. In my case, both the delivery service provided by GOFO France and the overall customer experience were unacceptable. I strongly encourage Bella Barnett to review its partnership with GOFO France and implement stricter delivery verification procedures. No customer should have to fight to prove that a package marked as “delivered” was never actually received. Unfortunately, this experience has completely undermined my trust in Bella Barnett, and I cannot recommend purchasing from the company based on the way this situation was handled.
Dear Berny, We are truly sorry for the frustration and disappointment caused by this delivery issue. We understand how upsetting it is to see a package marked as delivered when you have not received it. While the carrier provided delivery confirmation, we understand your concerns and are continuing to work with our logistics partners to improve delivery verification procedures. We sincerely apologize for the inconvenience and appreciate you sharing your feedback. Please continue working with our customer service team so we can review your case further and assist you. Kind regards, Bella Barnett Customer Care Team
Got in touch with someone fairly quick to help me with some returns I wanted to make. Quality of materials is really good just sizing was off.
Thank you so much for your kind feedback! We’re happy to hear that our team was able to assist you quickly with your return request and that you were pleased with the quality of the materials. We’re sorry the sizing wasn’t quite right, and we truly appreciate your understanding. Thank you for choosing Bella Barnett! 💕
I’ve ordered a stunning dress that unfortunately didn’t fit and had to return. I am so impressed with how quickly and efficiently this was handled by Bella Barnett. I most definitely will keep purchasing from them and cannot recommend them enough!
Thank you so much for your wonderful review! We’re sorry to hear that the stunning dress didn’t fit, but we’re so happy that our team was able to handle your return quickly and efficiently. Your kind words and recommendation mean so much to us. We truly appreciate your support and look forward to welcoming you back to Bella Barnett again soon! 💕
The quality of the dress was amazing and the shipping was very fast. I will be ordering again from this site.
Thank you so much for your wonderful review! We’re so happy to hear that you loved the amazing quality of the dress and that your order arrived quickly. Your satisfaction means a lot to us. We truly appreciate your support and look forward to welcoming you back to Bella Barnett again soon! 💕
I received my wedding dress, but unfortunately it was too small, so I needed to exchange it for a larger size. I contacted Bella Barnett by email, and my enquiry about the sizing and return process was answered almost immediately. To my surprise, they offered me a gift card to purchase the correct size and told me I didn't need to return the original dress. It was such a thoughtful gesture and made the whole experience completely stress-free. The customer service was truly exceptional, and I couldn't be happier with how everything was handled. I look forward to purchasing more dresses and jewellery from Bella Barnett in the future. Would definitely recommend them to anyone. Worth every penny💕 Thank you, Bella Barnett!
Thank you so much for your beautiful and thoughtful review! We’re sorry to hear that your wedding dress was too small, but we’re truly happy that our team could assist you quickly and offer a solution that made the exchange process stress-free. Your kind words about our customer service mean so much to us, and we’re delighted to know you felt well taken care of. We truly appreciate your recommendation and look forward to welcoming you back to Bella Barnett for more dresses and jewellery in the future! 💕
Thank u for a such amazing quality!!!! My Hunter dress is just perfect 🤩❣️🔥
Thank you so much for your amazing review! We’re so happy to hear that you love the quality and that your Hunter dress is perfect for you. Your kind words mean so much to us. Thank you for choosing Bella Barnett! 💕
Very elegant dresses, unique designs; I am extremely happy with every order I've placed. Thank you from the bottom of my heart, Bella Barnett 🙏❤️
Thank you so much for your beautiful review! We’re truly happy to hear that you love the elegance and unique designs of our dresses, and that you’ve been satisfied with every order. Your kind words mean so much to us. Thank you from the bottom of our hearts for your support and love for Bella Barnett! 💕
Great customer service by kristie . I love bellabarnett dresses
Thank you so much for your lovely review! We’re so happy to hear that Kristie provided great customer service and that you love Bella Barnett dresses. Your kind words mean a lot to us, and we’ll be sure to share your feedback with Kristie. Thank you for choosing Bella Barnett! 💕
I received my beautiful dress today but unfortunately I needed to exchange the size. I reached out via email and was answered immediately about my concern for sizing and the return. To my surprise I was offered a gift card for the purchase of the new size and I did not have to return the original dress. Such a pleasant and awesome customer service experience. Thank you Bella Barnett❤️
Thank you so much for your wonderful review! We’re so happy to hear that you loved your beautiful dress, and we’re sorry the size wasn’t quite right. It means a lot to know that our team was able to respond quickly and provide a solution that made the exchange process easy and pleasant for you. Your kind words truly mean so much to us. Thank you for choosing Bella Barnett! ❤️
Great customer service Great clothes with great material at a great price
Thank you so much for your wonderful review! We’re so happy to hear that you were pleased with our customer service, clothing quality, material, and pricing. Your kind words mean a lot to us. Thank you for choosing Bella Barnett! 💕
Customer service was competent and very kind, responded extremely fast and gave a satisfactory solution.
Thank you so much for your kind review! We’re happy to hear that our customer service team responded quickly, treated you with kindness, and provided a satisfactory solution. Your satisfaction means a lot to us. Thank you for choosing Bella Barnett! 💕
I ordered a dress that was too small and too long. The customer service was amazing. They sent me a gift card worth more than the dress so I could try a different style. So pleased.
Thank you so much for your wonderful review! We’re sorry to hear that the dress was too small and too long, but we’re so happy that our customer service team was able to provide a solution that worked well for you. We’re glad the gift card gave you the chance to try a different style. Your satisfaction means a lot to us, and we truly appreciate your kind feedback. 💕
Thank you so much for your kind review! We’re happy to hear that you found our customer service helpful and prompt. Your satisfaction means a lot to us, and we truly appreciate your support. Thank you for choosing Bella Barnett! 💕
Thank you so much Kristy🙏I’m very happy with the service and we”ll be ordering more from you
Thank you so much for your lovely review! We’re so happy to hear that Kristy provided great service and that you’re happy with your experience. Your kind words mean a lot to us, and we’ll be sure to share your feedback with Kristy. We truly appreciate your support and look forward to your next order with Bella Barnett! 💕
Gloria was very helpful in the return process.
Thank you so much for your kind review! We’re happy to hear that Gloria was very helpful during your return process. Your satisfaction means a lot to us, and we’ll be sure to share your kind feedback with Gloria. Thank you for choosing Bella Barnett! 💕
I will recommend bellabarnett because of Evelyn
We’re so happy to hear that Evelyn made your experience a positive one and that you would recommend Bella Barnett because of her support. Your kind words mean a lot to us, and we’ll be sure to share your feedback with Evelyn. Thank you for choosing Bella Barnett! 💕
Excellent customer service! The team was very kind, responsive, and professional. They replied quickly and made sure I was satisfied. It's great to see a company that truly cares about its customers. I will definitely shop with Bella Barnett again!
Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience with our customer service team. It means so much to know that our team was kind, responsive, professional, and able to make sure you were satisfied. We truly appreciate your support and look forward to welcoming you back to Bella Barnett again soon! 💕
I received my dress from them and it is gorgeous but it’s too big. I reached out about changing the size and the rep Evelyn got back to me promptly. She assisted me with replacing my dress. The customer service is outstanding! They have the fun, unique, and the sexiest clothes 💋
We’re so happy to hear that you loved the dress and found it gorgeous, even though the size wasn’t quite right. It’s great to know that Evelyn responded promptly and helped you with the replacement. Your kind words about our customer service and styles mean so much to us. We’ll be sure to share your lovely feedback with Evelyn. 💕
I’ve been ordering from Bellabarnett over the years for my special occasion events always stunning when I walk into the room. The bandage dresses are true to size and I always find what fits me perfectly based on the size guide. The Customer Service Team is Outstanding in particular Ms. Kristy, as I only had a minor issue once and decided to make the call to ask a question. The response exceeded my expectations and Ms Kristy made my day. I’ve been very fortunate with my orders never having to return anything because the items were definitely on point. The only thing is, when I get a lot of compliments on my dresses and people ask me where I got them from, I don’t like to share😂😂😂. It’s my little secret and personal design team….. Well, when pushed I share with a few😊. Thanks for “fitting “ me well with your fabulous designs…..
Thank you so much for your amazing and detailed review! We're truly honored to hear that Bella Barnett has been part of your special occasion events over the years. It means so much to know that our designs make you feel stunning and confident and that our size guide has helped you find pieces that fit perfectly. We’re also delighted to hear that Kristy exceeded your expectations and made your day with her support. We’ll be sure to share your kind words with her. Your “little secret” made us smile! Thank you for your continued love and support, we're so grateful to have you as part of the Bella Barnett family. 💕
110 reviews matching
Missrosier
Babyboo Fashion
Mew Mews Fashion
AZAZIE
Club L London
Missacc
Jardinvue
Commense