Big Tall Direct (www.bigtalldirect.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 7% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
It took over 2 weeks to receive my order. The website does not have a customer service phone number to contact. Emails went unanswered for days. I would be very reluctant to make another purchase or suggest to my friends. The lack of ability to make contact via phone comes across as a reluctance to engage your customers. Too bad there aren't negative stars to select for customer service.
Great product at a sale price and received in record time. Thanks. Flannel nightshirts in variety of colors made great presents.
So far so good. Thanks
QUALITY PANTS ,QUICK SERVICE.I WILL PURCHASE AGAIN.
This was ordered as a gift but the size was too big. Bigandtalldirect had a very easy return process. The downside was I had to pay for shipping. Also if I could make a request. I didn’t see any athletic cut or slim cut in your selections. I am big and tall but not “robust” and these shirts have a lot of extra fabric around the waist.
I ordered mens pajamas, received what I ordered, they arrived in a timly maner, I am pleased with this company.
This was a gift and all went well ordered a larger size and that was agood guess. the receiver of the gift is happy with fit and design
When ordered, the shirts were in stock; however, it took 15 days to ship. Did not arrive in time for Christmas. Be prepared to wait for your order.
Order arrived on time and correctly filled.
These pants were just what we had been searching for! We knew the fit was great for big men who need room in the crotch. There was no break in the price, but the quality and good fit were worth the price.
Products are good and seem to be a good value but the time it takes to get the product is too long.
Outstanding product...the only place I could find Nylon pjs
I was completely satisfied with my order. It was shipped in a timely manner.
Very comfortable to wear, might be worth getting them hemmed to length, I just didn't want to spend the extra it takes to get it done. Maybe I can get my wife to pull out the needle and thread.
I ordered some clothing items to be shipped to Canada for Christmas. Although I had written a little note to please expedite, I didn't honestly think I would be that lucky, as I was out of the USA. I was delighted when my order arrived as promised and early as well. Thank you!
I have made plenty of purchases from BTD and have been satisfied with the delivery and quality of the merchandise my 5 ☆☆☆☆☆ is what they get great job BTD
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