USA based Leather & Canvas Goods Designer & Manufacturer. Bags, Belts, Wallets, Card Cases, Satchels, Key Fobs, Home Goods & More ~ Since 1999
Is Billykirk legit?
Billykirk (www.billykirk.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 50% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
I had a wallet of theirs for 10 years. I went to purchase another one as a gift and I didn’t like it at all (leather was thin/hard/and much poorer quality than before!) I started a return through the website and sent the wallet back. I haven’t received a refund and all of my emails to customer service have gone unanswered. There is no working phone number to contact the company. Do not recommend this company at all.
Reply from Billykirk2023-04-28
Sorry you were not happy with the card case. For nearly 25 years we have purchased our genuine full-grain, veg. tan leather form US tanneries. Yes, some leather is stiffer and does take more time to break in but the quality of genuine full-grain cowhide is superior to other types of leather. Refund was submitted.
I love the quality of each item I've ordered. I continue to shop at Billy Kirk for trusted and timeless. I love that many items can be personalized to make for a special gift.
The bag I received showed some signs of wear and tear after only a few months of usage. Tried contacting customer service but they were unresponsive hence my concern not being addressed.
Reply from Billykirk2023-04-28
Hi Sherry - I looked over all of our orders and for any email exchanges and do not see you anywhere. Please respond back with the order number.
Love your products….but terrible communication. I’ve sent multiple emails to the customer service address and completely non responsive. Also sent an (authorized) return back and yet to receive credit or acknowledgement.
Reply from Billykirk2023-04-28
Hi Stuart. Your 1st email came in on 4/13, your sent a 2nd on 4/14 which was responded too. I am sorry we didn't get to your email until the next day. Refund was made.
Recently purchased a leather bag at Billykirk and the quality is superb! It is made of high-quality leather so it is really durable and the deisgn is super classy.
I always tell my friends to purchase their bags, wallets, and other accessories here since it is made of high quality leather. The design is also well-made, stylish, and made to stand the test of time.
The shipping was fast and the standard issue pouch is great! I have inquired about the commuter tote no.326 in Camo but have not received a response if it will be available soon. I’ll keep on the lookout for that bag! So sharp!
Reply from Billykirk2023-04-28
Duly noted on the camo. We do switch out color ways from time-to-time so I wouldn't be surprised it that one makes a comeback.
Unfortunately, the belt sizing seems to be different which may be an error on my part. But the exchange process needs to be improved. I had to follow up twice on my return/exchange and I’m still awaiting a confirmation for correct shipment. Great product but something is missing from a service standpoint.
The product does not meet my expectation. Although these is a disclaimer “Please note, Camo color may vary between fabric lots”, but the actual color is way different from the product photons shown in the website.
Reply from Billykirk2023-04-28
Sorry you were not pleased with the camo color/pattern. The waxed canvas lots do differ from time to time. If you send it back we would be happy to select a couple that may be more to your liking.
The recent tote purchase, I was a little disappointed. The fabric used for the tote is thin and the breath sling is a little too small.
Reply from Billykirk2023-04-28
I am sorry you were not pleased. This is the same weight waxed canvas we have used for over 15 years. The tubular nylon strap is very durable and thin to slip in side the interior slot when using the carry handle.
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