Data was easily retrieved when needed
Reply from Carbonite2026-07-30
We appreciate your kind feedback and trust in Carbonite. It's wonderful to know our backup software is meeting your expectations.
About Carbonite
Data updated- Website
- www.carbonite.com
- Category
- Electronics & Technology
- Location
- United States · Broomfield
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 67% (2/3)
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Is Carbonite legit?
Carbonite (www.carbonite.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
All files are secure!
Confidence knowing all my files are secure. Great customer service too!
Reply from Carbonite2026-07-30
Thank you for recognizing our support team. We're delighted that their expertise contributed to a positive experience for you.
Service is good / Pricing is getting out of hand!
Very pleased with the service, however the price seems to be going up every year! Getting too expensive for me.
Reply from Carbonite2026-06-30
Thank you for your feedback. We’re glad to hear you’re pleased with the service. We understand that cost is an important consideration, and we appreciate you sharing your concerns about pricing. Carbonite is designed to provide peace of mind with automatic backups, unlimited cloud storage, and strong 256‑bit encryption to help protect your important files and memories.
My computer is backed up automatically
Reply from Carbonite2026-07-20
We're glad to hear about your positive experience, Thank you for your feedback! The Carbonite Team
Not No problems on backup
No problems on backup
Reply from Carbonite2026-07-28
Your positive comments mean a lot to our team. Thank you for recognizing our efforts and commitment to quality.
Excellent Products
Have been a customer of Carbonite/Webroot for over 10 years. Their products are outstanding. This time was not able to complete my upcoming purchase because of the timing. Would like the company to consider more flexibility/consolidation when it comes to adding product to the annual billing cycle.
Reply from Carbonite2026-07-06
Thank you for your loyalty over the past 10+ years and for your kind words about Carbonite and Webroot. We’re delighted to hear our products have served you well over the years. We also appreciate your suggestion regarding billing flexibility and consolidating products into a single renewal cycle. Feedback like this is valuable as we continue looking for ways to simplify the customer experience and make account management more convenient. The Webroot Team
2026-0626 Carbonite Review
I have used Carbonite for more than 5 years now. It is easy to use, updated when necessary and continually backs up all important files on our home computer. I have successfully remotely signed into carbonite website on a few occasions when traveling and downloaded needed files very quickly and efficiently.
Reply from Carbonite2026-07-23
We are so pleased to hear about your positive experience with our service over the past five years. It's wonderful to know that our continuous backups and remote access capabilities have been so beneficial for your important files, especially when you're traveling. We truly appreciate your kind words. The Carbonite Team
kind and knowledgeable customer service
Reply from Carbonite2026-07-28
Thank you for your support! We're delighted that you had a great experience with our customer support team and appreciate the opportunity to serve you.
My data is kept updated very well
My data is kept updated very well. I have no complaints.
Reply from Carbonite2026-07-28
Thank you for choosing Carbonite and taking the time to leave a 5-star review. We're pleased to know you're happy with our service.
Runs quietly in the background but…
Runs quietly in the background but haven't needed to use it. Thank you.
Reply from Carbonite2026-07-28
Thank you for your support! We're thrilled to be part of your data protection journey.
Timely back ups
Timely back ups and notifications with good information
Reply from Carbonite2026-07-28
We appreciate your 5-star review and support. Knowing that you're satisfied with our backup software is incredibly rewarding.
Carbonite has always been there for us.
Whenever we needed the company, they responded immediately and helped bring our files back to us.
Reply from Carbonite2026-07-08
We're so glad we could assist you promptly and successfully restore your files. Your positive feedback means a lot to us! The Carbonite Team
Supported
We have felt supported all the way, thank you
I Love Caronite
I have had Carbonite for years at home and at the office. I can be rest assured all my files are protected and if something happens to my computer they are retrievable.
Security
The comfort of kno8our accounts are being monitored
Safety & protection
I feel my pc usage and emails are protected and so I don't worry about being "hacked." Thank you.
Carbonite made it fairly easy to start…
Carbonite made it fairly easy to start up a new computer with all my files intact.
Taking care of backups without…
Taking care of backups without interruption! Doing what they're supposed to do. Trusted.
It’s wonderful
It’s wonderful! A few years ago my computer died. I would have lost all of my genealogy information but I had Carbonite so the local store recovered everything. I wouldn’t ever be without it. They are the best!!!
IT all happens behind the scenes
IT all happens behind the scenes. Very little is needed on my part. When I have to get access to my files while away from my home computer Carbonite lets me without any trouble.