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Vehicles & Transportation

CarTrawler

202 reviews

4.3202 reviews
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About CarTrawler

Data updated
Website
www.cartrawler.com
Category
Vehicles & Transportation
Location
United States · Dublin
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (24/24)
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Is CarTrawler legit?

CarTrawler (www.cartrawler.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

非常专业,乐于助人,简单…

非常专业和乐于助人,往返机场的接送服务很方便

Reply from CarTrawler2026-07-31

We're so glad to hear that you found our service professional and helpful, especially with the easy transfers to and from the airport. Thank you for your wonderful feedback!

如果我可以给零颗星,请注意:相互矛盾的术语、无休止的门户绕过和零责任!请勿使用。

如果我能给零星,我会的。为自己减轻压力,不惜一切代价避免通过 easyJet / CarTrawler 预订租车。 我的经历绝对是一场噩梦,由故意的模糊性、相互矛盾的术语以及纯粹为了逃避责任而存在的令人恼火的客户支持循环所驱动。 ​以下是预订前您需要了解的信息: ​隐藏的信用卡要求:请注意。看似需要一张信用卡的标准预订,实际上却隐藏着需要两张单独信用卡的要求,并且在小字深处隐藏着足够的限额。由于这个陷阱,我完全无法领取我已经付款的车辆。 ​信息冲突:预订确认、合同条款和雇用服务台工作人员都位于完全不同的页面上。你不会得到直接的答案——只有当你真正到达取车时才会移动球门柱。 ​程序性路标和无用的支持:这两个组织的客户服务绝对是个笑话。 easyJet 和 CarTrawler 都没有解决问题,而是推卸责任,不断循环地将你引向各种无用的在线门户,旨在让你筋疲力尽而放弃。 空洞的同情,零行动:虽然支持人员承认我因无车而陷入困境而“造成痛苦”,但他们继续隐藏在与预订时提供的信息直接冲突的矛盾条款后面。 迄今为止,还没有公平的解决方案,只有预设的回复、自动门户弹跳和推卸责任。 ​不要被易捷航空预订的便利性所迷惑。缺乏透明度、掠夺性的细则和有毒的客户逃避会让您滞留在机场并赔钱。 ​直接向信誉良好的汽车租赁提供商预订。

Reply from CarTrawler2026-07-31

Dear Alan , Please contact us at [email protected] with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it. Best Regards Kholoud

办理登机手续时

在办理登机手续时,我被反复告知在意大利开车很困难,我应该购买额外的保险以涵盖汽车的全部价值。尽管我在预订时已经添加了额外的保险,但我多次被告知,如果车辆损坏,我仍然需要承担额外费用。听了多次之后,我感到有压力去购买更多的保险,最终我多花了 300 欧元。 我还被告知,汽车必须完好无损地归还,我对此没有任何意见。 然而,当我去取车时,我等了很长一段时间,而且我收到的车辆也远非完美无缺。它很脏,内部缺少脚垫。当我指出这一点时,工作人员只是告诉我:“拍张照片。我们这里有很多小偷,他们把车里的东西都偷了。” 油箱也没有满,再次被告知“拍张照片”。 总的来说,我对这次经历非常失望。车辆本身是可以接受的,但它肯定不像我所支付的价格所期望的汽车标准。被迫购买额外的保险,再加上收到一辆肮脏、不完整的车辆,让我感觉服务远远低于预期。

Reply from CarTrawler2026-07-31

Dear customer Unfortunately, we are not physically present at the rental office, and we only rely on the documentation provided by you or the rental agent to reach a final outcome, We always recommend our clients to review the rental agreement issued by the rental agent, before signing this document. Unfortunately, by signing the rental agreement, the fees and rental conditions were accepted, I am very sorry that we could not provide the solution you were hoping for on this occasion, I can assure you that it has been in accordance with the terms and conditions of your rental agreement and I hope you will understand our position on this. Best Regards Kholoud

警告!!!!!!远离...

警告 - 远离汽车拖网渔船和 GoldCar。 在接送站排队等待了 2 个小时后,距离关门还有 15 分钟,但我们前面还有 30 个人。我们选择从另一家公司租赁,并提交了退款索赔,但无法为我们挑选。 卡特罗勒没有帮助,没有退款,响应速度极慢。

Reply from CarTrawler2026-07-31

Dear frederik, Please accept our sincerest apologies for the difficulties you encountered during your recent car rental. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused. We make every effort to ensure that our rental partners are sufficiently prepared to deal with a high volume of bookings. However, the increased number of customers at peak times, combined with an increase in flight delays, can result in long queues at car rental locations. This, unfortunately, is beyond our control, as I’m sure you can appreciate. Regards Kholoud

C女士

流程简单,租车团队提供良好的客户服务,比我想象的要贵,但我确实通过 TUI 预订了。车子干净整洁。再次提供良好的客户服务。非常友好乐于助人的工作人员

Reply from CarTrawler2026-07-31

We're so glad to hear you found our process easy and experienced great customer service from our team! We appreciate your feedback regarding the pricing and are pleased the car was clean and tidy, and that drop-off was smooth.

老旧且不安全的汽车

取车花了很长时间,我们得到了一辆肮脏的旧车,这周就坏了。 返回的团队非常出色。他们立即发现问题所在,并当场退还全部维修费用。

Reply from CarTrawler2026-07-31

We appreciate you sharing your experience with us. We are truly concerned to hear about the issues with your car pickup and the vehicle's condition, especially its breakdown. We are, however, very pleased that our return team was able to resolve the repair cost issue promptly and to your satisfaction. We are reviewing our processes to prevent similar occurrences in the future.

我的车在我预订时间之前就已经准备好了......

尽管我的航班提前降落,但我的车在预订时间之前就准备好了。

Reply from CarTrawler2026-07-30

We're so glad we could have your car ready for you even with your early arrival! We always aim to provide a seamless experience.

M
Marty Bussey · 5 reviews · Verified · Experienced 2026-07-04 ·

Sixt gave me a great car & easy rental

I used my AA miles to rent via Sixt and it was a great experience and a car I loved. It was a Subaru sport flex I think was the name. Gas efficient and comfortable!

Reply from CarTrawler2026-07-30

We are so glad to hear you had such a great experience renting with us and enjoyed the Subaru! It's wonderful to know you found it gas-efficient and comfortable. Thank you for sharing your positive feedback.

C
CT Customer · 1 review · Verified · Experienced 2026-07-28 ·

The service was excellent and efficient

Reply from CarTrawler2026-07-30

We're delighted to hear that you found our service excellent and efficient. Thank you for your positive feedback; we truly appreciate it!

L
Ludi · 1 review · Verified · Experienced 2026-07-28 ·

Uncomplicate.

Reply from CarTrawler2026-07-30

hank you for your wonderful feedback!