CarTrawler (www.cartrawler.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We are so pleased to hear that your overall experience was excellent and that our booking process, document requirements, and payment system were easy and straightforward. It is wonderful to know that our staff were friendly, professional, and efficient.
We sincerely regret the stress caused by the incorrect address and contact details for our local office. We understand how frustrating it must have been to search for our location, and we are actively working to update all our listings to ensure accuracy. Your feedback is incredibly valuable, and we are taking immediate steps to rectify this issue. We truly appreciate you bringing this to our attention.
We look forward to welcoming you back again soon.
Dear Customer,
I regret that you feel this way about our service.
Please accept our sincerest apologies for the difficulties you encountered during your recent car rental. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused.
At Cartrawler, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process, we understand that unforeseen issues can sometimes arise at the rental desk.
We want to clarify that while we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk.
We value your feedback immensely and will share your concerns with The Supplier directly. Your input is crucial in helping us improve our services and ensure a better experience for all our customers.
If you wish to pursue your concerns further, we recommend contacting The Supplier directly to discuss the matter with them. You can find their contact information on your booking confirmation or on their official website.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards
Kholoud
Flying into Daytona made the process even better. Picking up and dropping off the car was easy. The staff at the desk were very very nice and friendly.
Reply from CarTrawler2026-07-28
We're delighted to hear that your experience with us made the process even better. It's wonderful to know that picking up and dropping off the car was easy, and that our staff was very nice and friendly. Thank you for your kind words!
Overall experience was amazing pickup and drop was smooth, Sara helped in drop off process and was really kind and supportive same with car pickup.
Reply from CarTrawler2026-07-27
We're so pleased to hear that your overall experience was amazing and that both the pickup and drop-off processes were smooth. It's wonderful to know our team was kind and supportive.
Easy booking process
Staff member at Broome excellent Short walk to car
Reply from CarTrawler2026-07-27
We're happy to hear that our booking process was easy for you and that our staff member in Broome provided excellent service. We appreciate your positive feedback.
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carlos · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
all good
all good, thanks
Reply from CarTrawler2026-07-27
We're so glad to hear that your experience, from key pickup to car drop-off, was seamless and smooth. Thank you for sharing your positive feedback!
Great service, easy to locate desk and quick pick-up.
Employee waiting for car at drop off which was completed quickly and friendly
Reply from CarTrawler2026-07-27
We're so glad to hear you experienced great service and found our desk easy to locate for a quick pick-up. It's wonderful that the drop-off was also quick and friendly!
Thank you for your wonderful feedback! We are so pleased to hear that you had a fast and pleasant experience with us. We always strive to provide efficient service.
We are so pleased to hear that the pick-up and drop-off instructions were clear and that you experienced no queues. It's wonderful that we could upgrade your car to a BMW, and we appreciate your recommendation regarding the full insurance. Thank you for your positive feedback!
We're delighted to hear that you found our selection of cars excellent and our pricing very reasonable. It's also wonderful to know that your pick-up and drop-off were easy and efficient. Thank you for your positive feedback!
We're glad to hear you had a positive experience with our front desk and the car met your expectations! We appreciate your valuable feedback regarding web access for rental extensions and will certainly consider it for future improvements.
It was good.The only thing was accidentally getting charged a late fee. If I hadn’t looked over my receipt,I would not of known .I called to question it ,and was refunded the late fee for drop off.Id phone the day earlier to make sure that I wouldn’t be charged,then Still was. Two extra phone calls that I had to make .
Reply from CarTrawler2026-07-26
We appreciate you taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the erroneous late fee and the need for multiple calls to resolve it. We are reviewing our processes to prevent such issues from recurring and ensure our customers have a smoother experience.
