CarTrawler

一切都好

一切都好。 办理入住手续时的山姆非常出色，流程很快且无压力。

记住阿拉莫！ 找到了完美的汽车租赁公司！

从接送到归还的完美体验！

非常高效的入住和交付…

非常高效的登记和交付汽车。服务至上且专业的员工。好车。

买家小心

永远不会再使用它们。我在旅行前 16 个月通过 Rhino Car 预订了一辆车。我使用 PayPal 付款。取车前 48 小时内可免费取消预订。 7 月 5 日，也就是取货前两个月，我取消了。尽管收到了确认退款的自动回复并建议我将在 10 天内收到退款，但 25 天后退款仍未完成。 我曾多次联系拖网渔船/犀牛汽车，他们多次撒谎并采取拖延战术。 10 天后，我被告知退款无法退还至 PayPal，因为已经超过 12 个月了。 PayPal 只有 180 天的投诉期限！ 然后他们告诉我，他们会向我发送一个安全链接，以提供我的银行详细信息，但是......它没有最终实现。 他们没有程序/流程。他们的“客户服务”位于海外，您无法联系都柏林的总部。 我已向澳大利亚和爱尔兰消费者事务部报告了这些问题，现在已将其交由 Visa 发起退款，犀牛汽车/汽车拖网渔船将为此承担商家费用。

Great service and couldn’t help me enough

Confirmed a driver change in writing, then let their franchise ignore it

We booked a car through Cars-Scanner.com / CarTrawler for pick-up at Green Motion, Edinburgh Waverley, on 27 July at 15:00. My wife had already been added as a driver during the online booking process itself, so this wasn't some late surprise — it was set out from the start. Despite that, we arrived at 14:50, ten minutes early, and staff at the counter still had the booking listing me as main driver. I called CarTrawler on the spot. Your team changed the main driver to my wife within minutes — she was present the entire time with a valid licence and a credit card in her own name, meeting every requirement. You issued an amended voucher confirming her as main driver and sent it to the branch, and your own "Manage booking" portal and invoice both showed her as the customer. Despite all of this — including her having been added as a driver from the outset during booking — Green Motion refused to accept the voucher and refused to release the car, solely because the change reached their system at 15:05, five minutes after the slot, through no fault of ours. Rather than standing behind the documentation your own team issued, CarTrawler has left us to fight this alone: a fully confirmed, fully documented driver was turned away at the counter, and we lost a rental paid in full (EUR 578.84), with no vehicle at all, because I can't drive for medical reasons. This is not a "no-show." She was on the booking as a driver from the start, we were on time, we informed you immediately, and you confirmed the change in writing. If your booking confirmations aren't honoured by your own franchise partners, they're worthless. We've now opened a formal complaint and refund claim (case 03254432). Avoid booking through CarTrawler unless you're prepared to have your confirmed paperwork ignored at the counter.

Great and new car

Great and new car. However, the process of getting the car was bureaucratic and slow. 50 minutes to wait. Not easy to find on the other side of the airport main street. You need to take the airport exit on the south side. Easy process of giving back the car.

Excellence Service

I booked a rental car through this…

I booked a rental car through this company to collect at Torino airport on 25.06.2025 . When I got to the rental kiosk I was told by the agent the manual car I had booked was not available and they did not have any manual car for me although I had booked and paid 3 months in advance and arrived on time with all correct documents . Myself and my family included my 86 year old father were left basically stranded at Turin airport at night with a 3 hour onward journey to make to our final destination in to the Italian Alps .I contacted car trawler customer service by telephone and explained the emergency and after they had confirmed with the rental company that they did not have any car for me I was advised to book another car locally and cartrawler would refund me no matter the cost . After a couple of hours of trying to locate a rental car locally i finally managed to get a car locally at 10.45 pm this was 5 hours 45 minutes after landing and left stranded in Turin aiport at a cost to me of £577gbp . We finally got to our destination at 3am having to navigate dangerous mountain roads in the middle of the night . When I got back from the holiday I sent the invoice and rental agreement for the emergency rental car that I had to rent at Turin airport and that I was promised a refund for . For the last 8 weeks I have sent emails back and forth to this company and they will not refund me for the rental car I had to rent locally when we was left stranded . I would stay away from this company .

No Vehicle Provided & Unresolved Refund…

No Vehicle Provided & Unresolved Refund - Case: 03250840 I fully prepaid for booking DE915303590 at Düsseldorf Airport through Holiday Autos (CarTrawler). Europcar refused to deliver the vehicle. Case #03250840 was created. I have sent emails to customer care but received no response or refund for a service that was never provided. I demand my full refund immediately.

The booking process is easy and…

The booking process is easy and flexible when needed to cancel

I never got my skyward miles

I never got my skyward miles I tried to email and reach out no response Shame on such a big collaboration between Emirates and CarTrawler

great location at copenhagen airport

great location at copenhagen airport, speedy check in and out, very friendly staff, high quality rental car

Good experience and will come back to…

Good experience and will come back to you!

Everything good except I didn't get the…

Everything good except I didn't get the car I had reserved

Great and safe car with inbuilt satnav

Second time hiring a car from Arlanda Airport. Not too pricey and a great car.

Average Experience

Although the price was fair, the condition of the car was not great. The rear mirror was broken and the car doors were scratched. Most importantly, the process of picking up the car was very difficult.

The vehicle was nice

The vehicle was nice, and it drove well!

Great experience

Booking process, Staff

You can rely on Hertz’s service: be sure!

My car was fresh and clean, the price equitable and the Hertz staff’s service very good