Your best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Written by the business, not verified by us.
Is Comfort Medical legit?
Comfort Medical (www.comfortmedical.com) has a 3.6 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
R
Ronald Slusser · 4 reviews · Experienced 2025-12-05 ·
★★★★★
Ordered catheters with their…automatic ordering ssystem
Ordered catheters with their "automated" phone ordering system on 12/5. It is now 12/13 and no catheters. I called, no one answers, only option is to palce an order. Went online to message Vomfort. Haven' had a response there either. When I placed the order I responded to the question as to hpw many days supply I had left, I entered "10"Fortunately, I found some in my car. I hope enough to get me through. Today is Sat. and I won't be able to speak with someone until Monday. I had the same problem earlier in the year. I had actually placed an order with a live person. Over 1 week later, no catheters. Had to call and reorder.
Reply from Comfort Medical2025-12-15
We are sorry to hear about your recent experience. Your feedback is extremely important to us, and we are committed to addressing your concerns with the utmost seriousness.
A
Andy H · 8 reviews · Experienced 2025-12-02 ·
★★★★★
Switched to Sensura Mio, very pleased…
Switched to Sensura Mio after decades with another, discontinued brand. After locking in on a new system Comfort Medical reached out with helpful service and communication to ease the transition. Their customer service rep Sarah Johnson has been patient and outstanding. Deliveries spotty only because FedEx has been inconsistent.
Worst company ever I will not recommend it the supplies no good quality, overpriced they harassing you for misunderstanding between my insurance and them they took over a year to charge me for crappy supplies
Reply from Comfort Medical2025-12-11
We are sorry to hear about your recent experience. Your feedback is extremely important to us, and we are committed to addressing your concerns with the utmost seriousness. Please complete the form linked below, and our team will contact you directly. https://www.comfortmedical.com/contact-comfort/
L
Linda Flynn · 5 reviews · Experienced 2025-11-10 ·
★★★★★
Comfort Medical has given me great…
Comfort Medical has given me great service. My Ostomy Supplies always arrive in perfect condition. They are always sent promptly and they have never let me run out.
Reply from Comfort Medical2025-12-11
Thank you for your feedback!
B
Betty V · 2 reviews · Experienced 2025-01-23 ·
★★★★★
I was having a problem with leakage
I was having a problem with leakage. I contacted Comfort Medical team and with their help they sent me what I needed to prevent leakage. They are constantly improving the equipment and making sure they inform me. They also give you the opportunity to get samples to see if the product is what want. I had to have a colonoscopy and they sent me the equipment I needed so I did not have to worry about taking the prep and not having to worry about it during the night. I would highly recoment Comfort Medical.
Reply from Comfort Medical2025-12-11
Thank you for your feedback!
L
Linda Knoll · 1 review · Experienced 2025-10-10 ·
★★★★★
The professional and friendly interactions with any and all employees I have dealt with in the past.
Comfort Medical makes ordering and receiving my appliances easy, they remember your orders and have convenient services for reordering . Hassel free!!! Love your service!!!
Comfort Medical provides outstanding customer service. They made it easy and comfortable when setting up my account. They always notify me when it is time for next shipment. My order always arrives on time. Customer service always ask me if I need any other service. I highly recommend Comfort Medical to anyone looking for outstanding service and supplies. Thank you.
Reply from Comfort Medical2025-12-11
Thank you for your feedback!
m
michael jacobsen · 4 reviews · Experienced 2025-11-21 ·
★★★★★
deliveries are quick with the exact…
deliveries are quick with the exact product I want.
Have been a customer for over 3 years and have always been pleased with their service and quality. Fast shipping with a local service or Fedex. Return of a defective item was handled quickly and efficiently.
Early phone problems corrected and little to no wait upon calling. Now able to see account charges on line and pay balance on line.
Reorder of exactly the same monthly or quarterly supplies is done with a single click, but editing an order to delete or add items still needs some online improvements.
Reply from Comfort Medical2025-12-11
Thank you for your feedback!
S
Sarah Merrill · 5 reviews · Experienced 2025-11-11 ·
★★★★★
Billing department Terrible!
I've used this company for almost a year now. They have been fine unitl recently. Not the whole company-just billing. After forgetting to pay an invoice I called to make that payment. I admitted that I had forgotten. However, the bill then doubled, then tripled! When I asked for an explanation the rep wouldn't tell me. Then I asked him to send me the alleged upaid invoices so Ican verify- NOPE was the answer. Then I asked for an itemized list of all charges to be mailed to me if I paid the account in full- NOPE was the answer. Then I said I wanted a receipt if I paid in full-NOPE was the answer. He REPEATEDLY tried to talk over me and REFUESD to listen! I asked for a supervisor who did call me back later in the day and she was no better. Comfort recently switched systems, but instead of saying that MAYBE the system switch was the problem I'm the problem along with USPS. They HAVE NOT sent me a bill in over 4 months, but that's my problem!?! And you want me now to pay three times what I was going to pay with NO BILL to prove that the charges are correct!?! They say that their system shows bills mailed therefore I MUST have gotten them. NOPE. NONE SINCE AUGUST. And I have informed delivery that sends me a scan of ALL MAIL to be delivered to my address so I KNOW when bills are coming. Then they wanted to set up autopay. Wy would I trust them with that when they can't even send me a bill now!?!? Then I tried to go online to view the ivoices they claim they have mailed, but guess what?!? You need an INVOICE NUMBER to create an account! I told them that once they send the bills, I will pay. I don't think it's too much to ask to have them re-send the bills (since they are ADAMANTE that I have them which I DO NOT).
Reply from Comfort Medical2025-11-13
We are sorry to hear about your recent experience. Your feedback is extremely important to us, and we are committed to addressing your concerns with the utmost seriousness. A Comfort Medical representative will be reaching out to you shortly.
E
E · 1 review · Experienced 2025-07-07 ·
★★★★★
The company it's self isn't bad it's…
The company it's self isn't bad it's the billing department what's wrong. don't know how to bill and most of the time it's Different than what insurance says you owe they need a Professional insurance company ..this is not here say I have proof . going to report them
Reply from Comfort Medical2025-08-01
We are sorry to hear about your experience and take all feedback seriously.
P
Pixel Becca · 1 review · Experienced 2025-05-01 ·
★★★★★
Excellent customer support
Spoke to a Tyler at Comfort Medical and he was very professional and worked hard to inform me of who to contact, like my doctor or insurance company, and the correct phone numbers to contact him back. It took about a full week for the order to go through but Tyler made it easy and made my part as minimal as possible. Big thumbs up to Tyler! Way to go for great customer service.
Reply from Comfort Medical2025-08-01
Thank you for the positive feedback!
V
Vincent Deuel · 1 review · Experienced 2025-04-05 ·
★★★★★
I just recently had an ostomy and…
I just recently had an ostomy and comfort medical is one of the places the hospital recommended for ostomy bags. First month I ordered they asked me if I wanted to get it in a one month supply or three months. I said three. They sent enough for one month. I called when the first month ran out the second batch the sent one box had been cut open on the side. So I called them and they sent a replacement box but no box of replacement seals. This month was the worst so far. I ordered on Tuesday. Told them I had 10 bags left and needed to get this order asap. They said absolutely. Wednesday goes by. Thursday afternoon I call them ask where it is. They tell me they were out of the bag I ordered and was wondering if they could send a different bag. I said yes but I'm down to 4 bags so can we please get these overnight. They said absolutely. Close of business Friday I call back and ask why those bags aren't here. They explained that the bags had shipped from the warehouse to their distribution center and just sat there. She called and got them to agree to ship it out next day air. Saturday afternoon. Still not here and when you check the link for tracking it's in Tennessee. Will be here some time Monday. I have one bag to last 48 hours. I'll find a different supplier. This one has been horrible to deal with.
Reply from Comfort Medical2025-08-01
We are sorry to hear about your experience and take all feedback seriously.
J
Jordan Hallstrom · 1 review · Experienced 2025-01-29 ·
★★★★★
This place is trash
This place is trash they use to be good years ago but it's all a money scheme where they bill your insurance thousands of dollars when you can go pay cash for way way less some place else. Plus the rep who's not medically trained told me I require to many catheters a day and that they need to see my medical records from my doctor to get approval from them. Yeah forgwt that they ain't medically trained so they can suck an egg Stay far away from this place
Reply from Comfort Medical2025-02-18
We are sorry to hear about your experience and take all feedback seriously.
G
Gary & Debbie Moore · 1 review · Experienced 2024-12-18 ·
★★★★★
Wonderful Customer Service
The staff is amazing to work with. They have been very supportive of our needs. They provided ostomy samples, answered questions and shipped supplies quickly. It is a pleasure to experience such great customer service.
Reply from Comfort Medical2025-01-28
Thank you for the positive feedback!
M
Mary Salazar · 1 review · Experienced 2024-10-14 ·
★★★★★
When things fall thru the cracks
When things fall thru the cracks, they fall at a very high rate of speed. This review is due to Comfort Medical being part of the problem but not the entire problem. Having been disabled (quad) since 2010 left us dependent on several medical things. Supplies being a part of the top 5. After having a different supply co the last 14yrs we were advised a new order was needed. Why? No clue. Quads are quads until they’re not. 1st issue, 5week wait for PCP appt. 2nd issue, new Dr. We weren’t aware of that at all. 3rd issue, new Dr changed the date & quantity of supplies. Orders we were told were being faxed weren’t at all. 6week mark, Faxed order kicked back by Comfort due to “scribbles” on order- we need a new order. 6.5week mark, new order sent in - call to Comfort, hold time 107min before anyone answered then immediately transferred dropping the call. Called back, hold time 56min & was able to get David, David who said everything is all set you guys, geez I’m so sorry. David said he was shipping the supplies overnight we’ll have them tomorrow. That was last Thursday, Oct 10th. 7week mark- Called today, hold time 102min, get a cust service rep who says “the box is going out today” What?! Why is the box not here? Per David! It’s packed and in the warehouse. Ok, I need the tracking. There’s no tracking yet, it depends on the cut off for leaving the warehouse. I’m very frustrated with this whole circus tbh. It’s unprofessional starting with our PCP but also with the supplies co Comfort Medical. No one has helped other than countless apologies, transfers of calls after hearing the tone in which I’m now speaking. No one can walk back to the warehouse saying get that box out NOW! Just countless apologies but no resolution. We switched based on a Medicare rep saying they were so efficient and we’ll be so glad we switched. We’re not glad, not glad at all. I sit here today at the 8week mark. 8 weeks of reusing incontinence supplies that have now giving him such a bad uti we have to go daily for IV antibiotic therapy. This shouldn’t have happened and certainly not for this long. No one worked together, just pointed fingers at one another. My husband could pass from such an infection and this should not have happened.
Reply from Comfort Medical2024-10-15
We are sorry to hear about your experience and take all feedback seriously. Please complete the form below so we can reach out to you.
https://www.comfortmedical.com/contact/
L
Lorie Williams · 3 reviews · Experienced 2024-08-31 ·
★★★★★
Nightmare
This is the first shipment of catheter supplies for my husband. After several days of delays I was told it was to be shipped "overnite" - this morning my tracking states it will not be delivered for 4 days!! My husband has only one day of supplies left and it is a holiday weekend.
D
Dr. James J. Stewart · 10 reviews · Experienced 2024-08-24 ·
★★★★★
YesFive-star Comfort Medical
Yes, Comfort Medical has been a five-star supplier of catheters for me for over three years.
Comfort Medical makes me feel comfortable. They communicate perfectly by always initiating my next shipment of catheters. I don't have to think about it. I get their notification for the next shipment. I tell them I'm ready for it and Viola, it shows up at my door on time. Their service couldn't be better. Outstanding!
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