Your best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Written by the business, not verified by us.
Is Comfort Medical legit?
Comfort Medical (www.comfortmedical.com) has a 3.6 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
K
Karen Cooper Booher · 1 review · Experienced 2024-06-26 ·
★★★★★
Several of these stoma bags are defective, and you will not replace them. Forget dates this has been happening since I ordered them. Having to change these defective bags 3 to 4 times a week.
Several of these stoma bags, have leaked at the edge where they come together. It is extremely embarrassing when this happens at work, or in public. They have ruined bedding, and clothing due to the oil I have to put in it.
I just called to find out if I will get replacements ( been changing them more then twice a week due to poor quality), apparently you do not replace defective products, leaving me to have to purchase these out of my pocket? Thanks for nothing.
I am so happy tonwork with Roxana Gasper at Comfort Medical ,all the time she answer my question and I feel so comfortable because she working for my son health.
She is the best . Thank you Roxana !!!
Reply from Comfort Medical2025-01-28
Thank you for the positive feedback!
G
Guest · 5 reviews · Experienced 2024-06-14 ·
★★★★★
Excellent customer service
Have been dealing with Comfort Medical for the past three years. It is refreshing in this day and age to find a company that promptly addresses your needs. Two individuals there that are particularly responsive to any questions I may have are Athena and especially Linda C. Their service has been exceptional over the years and greatly appreciated.
Reply from Comfort Medical2025-01-28
Thank you for the positive feedback!
R
ROBERT Watson · 3 reviews · Experienced 2024-06-03 ·
★★★★★
This company has the worst customer…
This company has the worst customer service I have ever experienced. Call center, if you can call it that, LIED over and over again. I did not speak to a single person who did not lie regarding my order. At one point, a "manger" stated that I am not her customer. REALLY? My insurance, my order, my supplies but I am not her customer. Resolution would have taken much longer than needed if I would have trusted their "protocol and system". FOUR phone calls later and one of the calls actually being COLOPLAST itself.
I'm new so I only have a very limited experience, the reviews here are mostly positive and over on BBB site there 100% negative , I'm somewhere between the two ,my enrollment went great ,but have been very unimpressed by everything since day 1 of my enrollment , the only thing I've been able to see is the enrollment login page which has a few graphs showing your progress apparently that's just decoration because nothing has changed on that page since I signed up , if you believe that page there has been ZERO progress made since day 1 which my insurance was verified immediately and 10 days later(5-26) still being verified yet my order was shipped on 5-24 and still haven't heard anything from Comfort Medical at all not a single update about anything ,the only reason I know my order has been shipped is because Fed-Ex informed me of it, so I'm on the fence about this company , as for their customer service, it's abominable 3 calls to them led to a 28 minute hold a 17 min hold time and being hung up on after holding for 12 minutes ,once you actually get hold of someone they are great, friendly ,helpful once they are on the phone the customer service is great,that being said I hope I never have to call them again for any reason..I'll update my review one way or another when I have more to go on
UPDATE my experience definitely hasn't been like most everyone else's , they have the worst customer service on the planet ,several unanswered messages , calling them is pointless unless you don't have anything to do all day..the bottom line is my first order is my last and only order
S
Susan · 1 review · Experienced 2024-03-28 ·
★★★★★
I had a problem with my order sitting…
I had a problem with my order sitting in “processing” for two weeks so I called the customer service line. I was connected to someone’s house where I could hear a woman talking and children crying. After a few moments of me saying “hello?”, she hung up the call without actually speaking to me. Fortunately when I called back I got a nice young man who was able to help me.
This isn’t the first time I’ve gotten one of these work-from-home agents. The quality of customer service is hit and miss. I’ve had them with parrots squawking in the background, children screaming and one was even cooking, pots and pans rattling and a kitchen timer going off. I don’t like having to keep calling back in the hopes of getting someone who A) speaks fluent English and B) is actually able to do the job. If they’re cooking, cleaning, taking care of a baby, they’re not able to help customers. It’s wasting everyone’s time. Please either use some quality controls, or get rid of the work from home group and put in a proper customer service center.
Reply from Comfort Medical2024-03-29
We apologize for your recent experience. Kindly follow the link below for us to conduct a thorough investigation. https://www.comfortmedical.com/contact-comfort/
S
Sigal Gottlieb · 1 review · Experienced 2024-03-13 ·
★★★★★
Lynette was so helpful when talking to…
Lynette was so helpful when talking to me! I still have not received my first order but I am hopeful given how helpful the call was.
Reply from Comfort Medical2024-03-28
Thank you for the positive feedback!
N
Nancy · 1 review · Experienced 2024-03-08 ·
★★★★★
No response with Online order
Placed an order for my father's Ostomy supplies on February 23rd via the company's website. As of March 8th had no response from the company. Contacted the company via phone and the representative stated she could not locate my father's account. After giving her the information several times she suddenly is able to locate his account. At this point she asked which products does my father use? When given the information, she stated they do not carry that brand. (Hollister) The website allowed me to choose Hollister and WHY did NO ONE contact us? We have been waiting for a response since February 23rd! If the brand you prefer is Hollister, skip right by this company. When signing up online, expect ZERO customer service. While allow consumers to sign up online only to be ignored?
Reply from Comfort Medical2024-03-13
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
R
Rick · 1 review · Experienced 2024-03-04 ·
★★★★★
Very helpful
Lynette was great to work with and very helpful.
Reply from Comfort Medical2024-03-13
Thank you for the positive feedback!
M
Mary Nystrom Haemig · 1 review · Experienced 2024-02-26 ·
★★★★★
Your account rep Lynette Was a great…
Your account rep Lynette Was a great help. If anyone needs help, call Lynette.
Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.
Reply from Comfort Medical2024-02-13
Thank you for the positive feedback!
c
customer · 2 reviews · Experienced 2024-02-09 ·
★★★★★
Faith
I called you guys and Faith Lewis answered my phone call and she is rally very good person helpful listening to me and answering all my questions she did everything to help me get my catheter on time you must be a good company to have a good worker like Faith.
Reply from Comfort Medical2024-02-10
Thank you for the kind words!
G
George Joslun · 3 reviews · Experienced 2024-02-08 ·
★★★★★
Keeping dry
Keeping dry is most important to me. These supplies you send to me gets the job done. Thank You!
Don’t know…been trying to reorder my catheters for almost 1 month. Am almost out and will be forced to reuse them. Don’t know why they can’t communicate issue with dr. This is VERY disappointing as I’ve been a customer for over 1 decade and have never had this problem before. It is now Feb 5 and I STILl haven’t received my order. Will try to get by and reuse catheters. Sorry state of affairs and on the part of supplier and their vendors.
Reply from Comfort Medical2024-02-02
We are sorry to hear about your recent experience. A representative will call you shortly.
Comfort Medical is so easy to work with when ordering supplies. Their representatives are kind and courteous and always willing to help. They even call ahead to make sure I have supplies on hand or if I need to re-order. It doesn't get any better than that.
I normally don’t write reviews but this one.
I recently changed my doctor due to new insurance I spoke with Beverly who helped me through the process until I seen my new doctor. I wasn’t sure if I would get my order before running out of supplies.
I am glad I went back with Comfort Medical for my ostomy products.
Reply from Comfort Medical2024-02-02
Thank you for the kind words!
B
Bethany Lyn Taylor · 1 review · Experienced 2024-01-26 ·
This review was om Google in December. BBB complaint filed in December as well with hopes SOMETHING would get solved. As of 1/5/2024, Comfort has not responded to the complaint or contacted me in any way.
Very poor service overall after their system switch over in February 2023. Before this, Comfort was amazing and I really liked chatting with customer service reps when we needed to do re-orders. But now.....
We were forced to switch companies due to a severe breakdown of how my son's account and how it was handled. Scripts were always never received or missing a code, billings were poorly handled and we were told his supplies were not covered after "verifying" with both his insurances (SHOCKER-we get our supplies with our new company and they're all verified as covered). I have received excuse after excuse as to why these issue were happening. To put a cherry on top, the last time I called to solve yet another issue, I was talked down to by the customer service rep and not one expressed concern was taken seriously. I even requested him to have a very specific individual with experience in our issues call me, I've spoken with her a few times. I've been met with silence with it being a month (November) since that phone call.
So many minutes of my life have been wasted attempting to get issues resolved with Comfort taking no responsibility for their mistakes. I wanted so badly to continue services due to our previous experiences and availability of products, but it is not worth the stress and my trust in Comfort is no longer in existence.
Reply from Comfort Medical2024-02-02
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
V
Victoria Woodworth · 5 reviews · Experienced 2024-01-02 ·
★★★★★
Non-existent Service
Ordering from this company and then following up to see if the order has actually been received and is being processed is a nightmare. I get monthly emails pushing me to reorder (I only need to reorder my supplies about three times a year). When I actually place an order in response to the emails, the order is then lost and I end up having to place it again by phone (in the off chance that I am actually able to speak to a live human being). It is next to impossible to reach anyone by phone in anything like a timely manner; wait times can run up to and over an hour. Customers are instructed to either wait on hold or leave a number and wait for a call back in one business day. This is NOT service or convenience; it is disrespectful to your customers and extremely frustrating. I am exhausted with this manner of doing business. I honestly do not know how this company hangs onto its customers when they treat them this way; other than the fact that the supplies are truly needed. Not at all acceptable.
Reply from Comfort Medical2024-02-02
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please call 1-800-223-4738, so we can investigate further.
P
Patty Weeks · 1 review · Experienced 2023-03-05 ·
★★★★★
No call backs, wrong supplies, etc. etc.
No call backs. Being left with products that were not usable for me , and running out, didn't seem to matter. When a human is not available a call back is promissed. Have not called me back one time. Due to me needing the right products , and on time , forced me to quit dealing with this company. Find another one. If a zero was a choice, that would have been my pick. Trouble from day one. Didn't get any better in 9 months. Should have changed a lot sooner.
Reply from Comfort Medical2024-01-02
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
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