Quick and easy
Quick and easy. But best of all........It saves a chunk of money. The people who help you on the phones are intelligent and articulate.
About Consumer Cellular
Data updated- Website
- www.consumercellular.com
- Category
- Electronics & Technology
- Location
- United States · Portland
- Status
- Unclaimed
- Last 12 months
- 231 reviews
- Replies to negative
- 79% (23/29)
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Is Consumer Cellular legit?
Consumer Cellular (www.consumercellular.com) has a 4.3 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
Ordering an upgrade phone was quick and…
Ordering an upgrade phone was quick and easy. Transferring my data was not as easy. Old AO1 did not have enough storage space to download Smart Switch so I had to do eveything manually. Other than that everything else was smooth and easy.
Switched to Consumer Cellular from AT&T
After several years of effort to correct AT&T entering an error imei entry on account & AT&T Reps not correcting the device imei from the iPad back to the cell phone. After Hours on calls & in store meetings over several years without AT&T correcting account error that AT&T entered. With no way on our end to verify corrections online or on calls or with store managers due to the error entered by AT&T including an iPad #. Consumer cellular Rep. stayed on the phone line over 3 hrs with 4 different AT&T Reps on group calls, until the imei AT&T error entry on account was corrected. Needless to say, being free from the AT$T incompetence & inflated fees to the welcomed in person support from Consumer cellular, that includes competitive fees was to be freed from exhaustive hours of the endless AT&T robo & Rep looping of painfully lost days of needless effort & frustration ! The Consumer Rep was respectful & patient and knowledgeable with the AT&T errors by AT&T Reps & Consumer Cellular Rep was impressively positive through the enduring AtT&T imei tech corrections & the correct cell # transfere to Consumer cellular, keeping the same cell number held for decades! Thank you consumer Cellular for your knowledgeable and enduringly positive & endlessly patient Rep who corrected AT&T tech errors & followed up by providing incredible cell service at great rates!
All I can say is perfect
All I can say is perfect You need to work on your download. It takes forever without wifi. Even with wi fi it takes along time. Without wifi it takes even longer sometimes it will not download at all Very disappointed with download speed.
I had been with Verizon over 40 years. No more!
I had been with Verizon over 40 years through the bag phone era and giant hand held monsters to the smart phones of today. Customer loyalty didn't seem to be a factor in with what they offer for their plans. Their pricing has grown and grown and their outsourcing of customer service has been awful. I went from $191.20 for two lines to $68.19 (including taxes) total for both lines using the AARP discount. Getting ported out from Verizon was a nightmare but "Judy from Phoenix" hung in there with me through most of the process until Verizon actually cut her off on our third 3-way. The entire experience has been such a relief. Of course Verizon wanted to try to keep me offering a 25% discount, new phones with a 36 mo. contract. (I'm 78 so 36 months would have been a stretch.) There was no way they could offer me what Consumer Cellular did. I'm glad I made the change after all these years.
Consumer Cellular is the Best
I love Consumer Cellular. They make everything easy. I got good information about my new Samsung phone in order to upgrade for my needs. I got additional information after set-up (which was pretty easy, transferring data from the old phone to new). After receiving the new phone I found a couple accessories that were very reasonable and even more so with my AARP member discount.
Jalin in Metairie
I went to a store in Metairie where I met Jalin - his knowledge and customer service, and patience were over the top - I switched from AT and T and service has been exactly the same with savings of 33 %
No need for customer service
No need for customer service Everything I needed to do was explained very well After my order was placed my new phone arrived within 2 days The phone works as expected and I'm very happy
Should have done it sooner !!!
OK.....you know how it goes...you think "should I switch ?; is the service going to be good ? ; is it REALLY a savings ?.. Well, Switching over to CC was so fast and easy ! The customer service rep was so accommodating and easy to work with ...so far, so good and not to mention, it's saving a TON of $$ ! It was good to see a commercial on TV today where the emphasis was put on the fact that Consumer Cellular is not just for us retired folks; everyone can save by switching !
Brick and mortar store, helpful employees
Walk in store, three helpful employees. No pressure. Bought a new phone and transferred my service. Great experience.
Delivered same day by Walmart and had…
Delivered same day by Walmart and had it working in 10 minutes.
Always friendly, always helpful service staff!
As has been our experience in past exchanges with Consumer Cellular service staff - it was a positive and productive one!
Good pricing
Good pricing, good customer service, prompt shipping, easy setup.
people speak FLUENT ENGLISG!
people speak FLUENT ENGLISG!! that is great. great comunicating, same page, no misunderstanding expedient service
Quick mailing of cellphone
Quick mailing of cellphone. Cellphone info transferred easily between old and new phones. Everything was on time and delivered as promised
I ordered a new phone on Friday…
I ordered a new phone on Friday afternoon and paid for expedited delivery, believing I would get it the next day. However, I found out on Saturday that there is no deliveries over the weekend. I am trying to get an old phone reactivated and am still waiting for the SIM card to be reactivated. I am in desperate need of a phone since my other one is totally damaged and beyond repair.
No complaints
No complaints. I picked a plan, ordered the phones I wanted and checked out. 3 days later the phones arrived and I set them up. No issues at all.
I switched from Walmarts Verizon…
I switched from Walmarts Verizon Unlimited plan @ $35 to CC's $25.00 5g plan thinking since I do not play games or stream and just use for Gmail, text and weather I'd be ok. Its not working out. Not even 10 days into the 4rd month and they say I have used 3.75 of data. My phone says I haven't even used 2GB yet. Who do you believe? My 1st bill was $6.00 over, then the free month, then the 3rd bill was a whopping $20 over at $50! I'm going back to Walmarts plan. The customer service isn't as good but at least I could buy food.
New Phone
It was very quick and easy to accomplish what I wanted to get done. I was kept informed about my order right up to delivery.
Reply from Consumer Cellular2026-08-04
Thank you, Sandra, for your 5-star review! We're glad to hear that the process was quick and easy and that you were kept informed about your order.
The customer service as educator
The sales rep, when I first spoke to them, SHOULD HAVE mentioned that the Apple phones does NOT play well with the Android and will NOT transfer all data, irrespective of the Samsung Switch app to help. So had I know that . . . I will type in every single phone number now. You need to train your customer service reps to know this and share this with customers! Marie Neder 8/3/26
Reply from Consumer Cellular2026-08-04
Thank you for your feedback, Marie. We're sorry to hear about the data transfer issues between Apple and Android devices. Please contact our customer service team directly so we can assist you further.