Consumer Cellular (www.consumercellular.com) has a 4.3 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
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Lori Toth · 2 reviews · Experienced 2026-08-08 ·
★★★★★
Love my Moto G 2026
Love the phone. This phone I can still see the screen when outside, previous moto G 2022 phone I couldn't. Most everything copied smoothly, only the contents of Google notepad app didn't. The app did but not the info inside, my notes. Bought a case elsewhere for it, but on the hunt I. Future for a better, more protective case. I'll find one, did the previous phone, will this time.
Reply from Consumer Cellular2026-08-09
Thank you, Lori, for your 5-star review! We're glad to hear you love your new phone and that most of your data transferred smoothly.
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Marc R. · 1 review · Experienced 2026-08-03 ·
★★★★★
New I phone Found a good phone at a good price
Found a good phone at a good price. Easy payment plan and fast shipping. Set my new phone up in about 15 minutes. Great experience!
Reply from Consumer Cellular2026-08-09
Thank you, Marc, for your 5-star review! We're glad to hear you found a good phone at a good price and had a great experience with the easy setup and fast shipping.
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Salty Mike · 1 review · Experienced 2026-08-06 ·
★★★★★
The battery has a longer life.Adding…
The battery has a longer life.Adding apps is a pain they hide and if you don’t know how to find them you can’t put them on the screen.
Reply from Consumer Cellular2026-08-09
Thank you for your feedback. We're glad to hear you're happy with the battery life, and we recommend reaching out to our customer service team for assistance with adding apps to your screen.
Bought a New phone. Called customer service for set up help. The first rep tried but couldn't help. Transferred me
to the highly specialized tech team. They couldn't help, told me to ask a friend for help. Pathetic!
Reply from Consumer Cellular2026-08-09
Thank you for your feedback, Sabrina. We're sorry to hear about the difficulties with setting up your phone. Please contact our customer service team directly so we can assist you further.
always happy with Consumer Cellular.. phones are good - easy to order and get activated.. customer service is outstanding.. very helpful with moving our data from old phone to new phone..
Reply from Consumer Cellular2026-08-09
Thank you, Buck, for your 5-star review! We're glad to hear you're happy with our phones, easy activation, and outstanding customer service.
I purchased a new flip phone & service from CC for an elderly member of my family. I had to transfer service from the previous provider & activate the new phone. My family member couldn't help & I was unfamiliar with flip phones. I called CC customer support. They did everything without any hassle to me, including contacting the previous service provider to obtain a transfer pin. Then the CC customer support person walked me through the various functions on the phone so I know how to use it to help my family member. CC customer support was terrific in every way including their patience with my ignorance of what I wanted to do.
Reply from Consumer Cellular2026-08-09
Thank you, Cheryl, for your 5-star review! We're glad to hear that our customer support was able to assist you with the transfer and activation process, and that you found their guidance and patience helpful.
Super easy to use. Very fast delivery. Excellent customer service
Reply from Consumer Cellular2026-08-09
Thank you, Marsha, for your 5-star review! We're glad to hear you found our service easy to use, with fast delivery and excellent customer service.
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Phil · 1 review · Experienced 2026-08-05 ·
★★★★★
Consumer cellar rep's were very…
Consumer cellar rep's were very helpful. Made it a easy to change.
Reply from Consumer Cellular2026-08-09
Thank you, Phil, for your 5-star review! We're glad to hear our representatives were helpful and made your change easy.
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Bradley · 1 review · Experienced 2026-07-12 ·
★★★★★
Pleasantly surprised
A friend of mine referred me to consumer cellular because of their $35/mo. unlimited plan for people 50+ years old. I also found out I was able to pay off a really nice phone for only $9 a month, which was pretty exciting. I am on a very tight budget , and so I had shopped ahead to anticipate exactly how much money I would need to get started with a phone and service. When I actually tried to pay for the whole thing online, the total ended up being just a few dollars more than was calculated, and honestly I kind of freaked out. I called Consumer Cellular customer service in a pretty emotional state, lol, but the customer service rep was extremely patient and helpful. I am embarrassed that I do not remember her name, he deserves a medal! She not only got me to calm down, but somehow adjusted things so I got an equally good phone and the same service for the money that I had been ready to spend for this. My phone arrived within three days and took all of one minute to activate. I am now about 3/4 of the way through my first billing cycle, and my data is still completely smooth, no caps so far. If the customer service and pricing continues like this, i would be first to recommend Consumer Cellular to anyone who wants a great Cellular carrier! Cheers.
Reply from Consumer Cellular2026-08-09
Thank you, Bradley, for your 5-star review! We're glad to hear that our customer service team was able to assist you and that you're happy with your phone and service.
I ordered a moto g 2025 cellphone online. Super simple & received it in 3 days! The support members are great!
Reply from Consumer Cellular2026-08-09
Thank you, Barb, for your 5-star review! We're glad to hear that ordering your Moto G 2025 was simple and that you received great support from our team.
Finally! A phone service that answers the phone right away!
We just transferred our 3 cell phones to Consumer Cellular and so far so good! But we have to say their Customer Service is exceptional! No waiting on hold forever or getting lost in an AI circle of prompts like AT&T and Comcast. They answered right away, were knowledgeable and very polite, patient and personable. That's a good way to start off!
Reply from Consumer Cellular2026-08-09
Thank you, Amy, for your 5-star review! We're glad to hear that you had an exceptional experience with our customer service and appreciate your kind words.
eSims made it easier. Phone for grandchild was difficult getting phone control set up.
Reply from Consumer Cellular2026-08-09
Thank you for your feedback, Wes. We're glad eSIMs made things easier, and we recommend reaching out to our customer service team for help with setting up phone controls.
My mother has the medical alert device. She fell in bathroom. The person came on and was asking her multiple questions, then had an EMS call her and they asked her the very same questions and wanted the code. My mother is 88 had fallen, hit her head and needed help asap. The police department had called me to ask if they should send medical personnel. Because she was no longer responding. No one from consumer cellular called the 3 numbers of family. Don't get!!
Reply from Consumer Cellular2026-08-08
Thank you for sharing this experience. We are very sorry to hear about your mother's fall and understand how frightening and frustrating this situation must have been for both of you.
When a fall is detected, the IRIS Ally automatically connects to the Emergency Response Center (ERC). If the customer is responsive and indicates they need assistance, the ERC will work to assess the situation, contact caregivers or trusted contacts if requested, and dispatch emergency services when necessary. We understand your concern regarding family notification and appreciate your feedback.
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AM · 2 reviews · Experienced 2026-08-05 ·
★★★★★
I was greatly impressed with the…
I was greatly impressed with the knowledge and patience of your staff. Thanks for reminding me to setup my email. Your instructions were perfect. And I have had no complaints since my service began on the end of July.
Reply from Consumer Cellular2026-08-08
Thank you for the wonderful feedback! We're thrilled to hear our team provided knowledgeable, patient support and helped get everything set up correctly. We appreciate your kind words and are glad your service has been working well.
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Sarah Davis · 2 reviews · Experienced 2026-08-07 ·
★★★★★
First and foremost I HIGHLY DO NOT…
First and foremost I HIGHLY DO NOT RECOMMEND USING CONSUMER CELLULAR!!! Please read...
I switched from Tmobile to Consumer CELLULAR(it taking 3+ hours) at the end of June...The end of July comes and my phone gets shut off so I called and paid $72.xx, however I did not receive service. After speaking with the WORST CUSTOMER Service Representatives FOR A WEEK, they stated I was locked into TMobile...
Now 1st I just used them in June which means they ported my number over and provided me service, its impossible to be locked in with 1 carrier and use another for a month.
2nd if I was locked in with TMobile why did I have a bill w/ them and why would they take payment
3rd I disputed the transaction with my bank and they (Consumer Cellular) are stating I did use there service since paying the bill at the end of July, but then state in the same sentence Im locked in with TMobile and took they my money.
They are the most rudest people and for the money you save switching DO NOT DO IT, TRUST ME I'D PAY DOUBLE A MONTHLY PAYMENT TO ANY OTHER CELL SERVICE THAN 1 MONTH FREE WITH CONSUMER CELLULAR!!! 100%
Reply from Consumer Cellular2026-08-09
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it can be when there is confusion regarding service and billing. We appreciate you bringing these concerns to our attention. If you still need assistance, please reach out to our Customer Support team so we can review your account and address your concerns.
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Paul Smith · 1 review · Experienced 2026-08-03 ·
★★★★★
Ethan was ever helpful with the process…
Ethan was ever helpful with the process of switching over from our previous carrier.
Reply from Consumer Cellular2026-08-08
Thank you for the wonderful feedback! We're thrilled to hear Ethan was helpful and made your switch from your previous carrier a smooth experience.
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Cheated by Zoosk · 2 reviews · Experienced 2026-08-07 ·
★★★★★
Horrible customer service!!! Left us hanging...
First time my wife leaves the house with the phone and goes somewhere and still has a good signal the phone disconnects every time she either tries to call someone or they try to call her. When I called customer service, they told me it must be a bad signal, and when I told them they were wrong, they chose to argue with me about it, so I hung up, as I don't argue with anyone.
Reply from Consumer Cellular2026-08-08
We're sorry to hear about your experience and appreciate you sharing your feedback. We understand your frustration with the service issues and the support you received, and we're sorry the experience did not meet your expectations.
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Kelly Burris · 3 reviews · Experienced 2026-07-30 ·
★★★★★
Customer Service
Bryon Stacey was wonderful. He explained things to me on the phone the night before so I knew what all I needed to do. He set up both cell phones and home phone. He was knowledgeable, patient and friendly. It was a 40 minute drive to the store but well worth it. Thanks for all your help Bryon. Kelly & Greg
Reply from Consumer Cellular2026-08-07
Thank you, Kelly and Greg, for your 5-star review! We're glad to hear that Bryon was knowledgeable, patient, and friendly in assisting you with your phones.
