Consumer Cellular

Easy to order just what I wanted all good

Easy to order just what I wanted. Had a good selection to pick from. Arrived within a couple days after ordering. The only slight news’s they had only one color, black in the model I wanted. I don’t really care much, but if anyone wants a specific color you would be out.

Angie made my experience a good one

Angie made my experience a good one. Everything went smoothly and I would recommend Consumers Cellular to all my friends. I like paying $55 for 2 lines instead of $143.06 monthly. Has been a good experience for me so far. Thank you!

Motorola Moto G Play 2026

The new phone arrived on time. The Google setup proceeded correctly and completely. However, the Consumer Cellular network setup did not even begin. Scanning the included QR code produced an error message prompting me to call Tech Support. A lengthy discussion to describe the issue, followed by work by the specialist and 2 reboots of the phone. The setup was complete.

Should have moved to CC sooner!!

Should have moved to CC sooner!! Not sure why I was dragging my feet in changing providers… But cost motivated me to check out consumer cellular! It was so easy, the rep that helped me was great, and moving the three lines was so simple! We went from paying $170 a month to AT&T and are now paying $75 a month for all three lines total!! I am so very happy… And… Our cellular coverage is even better than it was with AT&T! And that includes in some very rural areas!!

I would frankly rate my experience…mixed

I would frankly rate my experience mixed. The sales person I spoke to first was very professional and easy to work with. They then put turned me over to a technician who switched us over from Verizon. I found her to be very condescending. Using very sarcastic language and sometimes clearly seeming upset at questions my wife and I asked. Frustrating to the point that I almost stopped the switch over and stay with Verizon. .

BEST CELL PHONE SERVICE FOR SENIORS EVER!!!

I, Rocky Taylor, ordered a new iphone 17 and spoke to Regina to get it set up. My previous phone with you was an Iris Easy Flip phone which, of course, is very different. Regina was very helpful and seamlessly helped me through the set up process. Your customer service is always helpful, your representatives' speech is always understandable, and it's always a pleasure doing business with you.

Untrustworthy

Consumer seller has been nothing but a nightmare for last two years that I have had service from them the very first time I received my phoneIt did not work for a week. I had to go to the Apple Store to have them fix my phones they were supposed to be brand new phones They charge me extra fees without notice or emails confirmation most of the representatives are very rude. And demanding i am a senior citizen. An also disabled and I have been treated very cruel. If you do not want extra charges without any type of notice and like being disrespected, then this is the phone company for you . If not, I beg you to go to a different phone provider it’s not worth the headache. My phone bill was almost $200 and that was with an AARP discount..along with hundreds of extra dollars I have know reclulation of

Read this before you activate and you will be glad

Before I share the issues you need to know, high-five to Marianne, who onboarded me and followed up to ensure all the facts were known before signing up. Then the technical rep took over, and I thought- repeat, I thought that was the end of activation. Not true. Because Consumer Cellular is not a primary carrier service provider, like AT&T, T-Mobile, or Verizon, it will not make your iPhone work the same way as before. It takes work, and in my case it took three hours with an IT person at $70/hr and with Apple (still ongoing). It is not fixed and is not right. The problem is iMessage, the Apps, the passwords, the email accounts, getting and sending the texts. If you are used to having your iMessage sent as before, you have to change some things that technical at Consumer Cellular did not explain. Otherwise, the texts will be sent as an SMS. If this already sounds techie to you, then beware that the passwords, email accounts, and other things you had will not be connected in many cases. I had to spend one hour today dealing with this, in addition to the other time. Also, and it's a big one for me, if I travel out of the country, unlike the other big carriers, CC will be VERY costly. They do not have international calling options such as pay X dollars, and you get X gigs of data. You will pay by the minute. True. My friends did not know this and received a $ 2,220 bill from Consumer Cellular when they thought calls to and from the USA would be included. I think that is because other countries do not have an arrangement with CC. So, you will have to find a way around this by getting another phone and signing up overseas or getting some kind of SIM or App, that is a workaround, which all sounds like a headache. Because CC does not have retail stores, you cannot pop in and ask for human help. Stores are planned, I heard. So, with a phone that has another line for a relative in another area, I had to ask four people to help activate that one iPhone because it required the QR code to be sent to another phone, not the one being activated. All of these things are bothersome and probably, if I were writing to CC, I would say please provide the customer with a sheet of paper that says here is what could happen or will happen after you become our customer. But they did not give me ANY verbal information beforehand and so I was left in the dark. Once again, CC is a good company when it comes to providing a service, as long as you are smart and get the facts about how to get all those apps, passwords and messages working when they have said goodbye.

I had questions about a particular product

I had questions about a particular product, and they were answered quickly and patiently. I purchased the Iris EasyFlip 2 from the website very easily. I also purchased a case for the phone from the Consumer Cellular website. Everything was smooth and seamless.

I ordered an iPhone 17e

I ordered an iPhone 17e. The transaction was very easy . Consumer Cellular was very nice and courteous . I would recommend Consumer Cellular to anyone . I got the iphone17e because l don’t need all the bells and whistles that most people buy . I am a simple man so l got a simple phone !

Ordering and activating our new phones…

Ordering and activating our new phones through our account was so simple!

Very patient with me

Very patient with me, answer my questions in a language I could understand.

Go out of business and sale to company…

Go out of business and sale to company knows what to do

Easy to get an E-SIM

It was easy to change my SIM into a e-SIM. CC explained everything well so it was easy to get this task executed.

Very nice

Very nice, Very clear

Online store and Customer service

First the cc store online is easy to use. Secondly the customer service person today was knowledgeable and patient to help me with setting up electronic sim install. Thank you!

Easy to swap over

Customer service was very helpful

Customer service was very helpful. There were some problems with the transfer of my service and I had to call 3 times. We resolved the issue. But so far, my phone is working the same as my previous carrier. I still only get 2 bars in my own house.

Consumer cellular made it very easy to…

Consumer cellular made it very easy to locate a new/upgraded phone-(different variety of phones and prices for all). The purchase was very easy as well and they had apple care right there and other accessories available if the purchaser needed anything else.

Customer service was very helpful as…

Customer service was very helpful as well as patient!