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Public & Local Services

Consumer Priority Service

201 reviews

4.8201 reviews
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About Consumer Priority Service

Data updated
Website
www.cpscentral.com
Category
Public & Local Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
0% (0/8)
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www.cpscentral.com

Is Consumer Priority Service legit?

Consumer Priority Service (www.cpscentral.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how incredibly simple it is to buy, set up, and register products online, praising the exceptionally fast, reliable, and helpful service provided by everyone. Consumers note that staff members are thoroughly knowledgeable and provide detailed descriptions, making the entire purchasing and warranty experience exceptionally smooth, positive, and very convenient. Though some customers experienced lengthy delays, poor communication, and frustratingly denied claims regarding necessary warranty repairs. Reviewers reported that getting adequate support when items broke was difficult and sometimes left people without essential household appliances or working equipment for extended periods.

Auto-generated from all reviews of this business. For reference only.

What people say

P
PierreUnited States · Experienced 2026-07-17 ·

Extended warranty failed when I needed it most

I purchased a 5-year extended warranty from Consumer Priority Service for my ComfyGo power wheelchair on 4/23/2025 for $336.65. The warranty was advertised as including Onsite, In-Home, and Prepaid coverage. When my power wheelchair became unusable, I filed a claim and paid the required $125 deductible. CPS assigned the claim to WSR Solutions, the manufacturer-authorized service provider, but the assignment was later canceled due to the cost of sending a technician to my home. CPS then asked me to find my own provider, pay upfront, and seek reimbursement. This does not align with the coverage I purchased. My power wheelchair is essential medical equipment, and I have been forced to rely on a borrowed manual wheelchair while this remains unresolved. I contacted multiple CPS representatives, including management, and escalated the matter to their Relationship Management Team. CPS's proposed resolution was to refund the cost of the extended warranty plan and cancel the warranty. While I appreciate the offer, a refund does not resolve the loss of the service benefit I purchased or restore my mobility. I hope CPS will reconsider and provide a resolution that honors the coverage that was sold and allows me to get my wheelchair repaired or replaced.

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