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Business Services

CSSBuy

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319 reviews

3.8319 reviews
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About CSSBuy

Data updated
Website
www.cssbuy.com
Category
Business Services
Location
China
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
56% (48/86)
Do you own CSSBuy? Claim this profile for free and start replying to reviews.
18106578805[email protected]www.cssbuy.com

About this business

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Written by the business, not verified by us.

Is CSSBuy legit?

CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.

Auto-generated from all reviews of this business. For reference only.

What people say

M.E.Germany · 4 reviews · Experienced 2025-05-28 ·

Not trustworthy at all.

Everytime when i want to order from CSSBuy something bad happens. Lets start first with the Coupons. Coupons are "temporarily unavailable" (since months maybe). The Support didn't tell me why. I got recently a 50 Yuan Coupon as compensation because of their bad service and no responsibility that cost me A LOT MORE THAN 50 YUAN (they offered me 20 yuan coupon at first). Next : The Cssbuy app shows me how much the orders in the warehouse weight together. My items were 6.070Grams in total and CSSBuy themselves officially says that any Parcel will of course increase in weight by 400 Grams because of packaging. I paid the shipping for my Parcel which was then ofcourse charged by 6.471 Grams in total - nothing serious. After that next day told me that my Parcel is now 6.940 Grams in total, which is weird. They always do this. They always increase the weight to get more money! I told the Support staff that this must be wrong and they charge me more than i should. Their response is that they a packaging method which makes my parcel weight 6.940 Grams in total. I paid around 87€ for shipping for a 6.4kg Parcel , which is already extremely expensive and now they even want more. The shipping prices have been increased a lot. I found a different agent where you would pay for a 5kg Haul for example 53€! I dont recommend CSSBuy as i cant trust them anymore and they charge you premium prices for bad service.

Reply from CSSBuy2025-06-29

Very sorry to hear that. I'd like to reach out to you to help solve the issue you have experienced. Please contact us through Discord. -zoop

Tommaso FratesiItaly · 1 review · Experienced 2025-05-04 ·

I'm new to cssbuy

I'm new to cssbuy. I ordered a pair of dior b30 for 40 euros and I don't know how it works. I paid but it says "unpaid". I wasn't convinced and I tried to delete the order but they didn't refund me my money. Did I throw away 40 euros or can they be recovered? also because if I "deleted" the order but I didn't get my money back, it means I didn't cancel the order entirely. if the shoes arrive anyway, how long would I have to wait???

Reply from CSSBuy2025-06-29

Hi there, unpaid orders means that the money went into your cssbuy's website balance and you can use that to pay for your order. If you'd like to get a refund back to your payment method, you can simply submit a withdrawal request or contact our customer service. We'd very much appreciate it if you can reconsider the rating of your review, thanks for trying out our service! -zoop

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